Fax Modem for Mavericks

For those who are looking for a fax modem for Mavericks I was told by US Robitics their US Robotics USR5637 will work. We shall see.

I got the modem today. It did NOT work. I've contacted USR to see what they say. The beat goes on!!

I plugged it directly into the iMac ( no hub). It shows up in the "Printers Scanners list". In the "Network"list it shows "Usb Modem Not connected". When I try to connect I get the message above. I checked the phone line with one of my phones & it is good, I get a dial tone on the line. I have written US Robotics but they have not responded in 3 or 4 days so I'm waiting.

Harris

I know that but it is a place to check the status of the modem. Yes in the System Prefs.

The fax modem shows,I choose it, then it says it's dialing but it never connects & gives up. These pics below should should clarify further. I really can't figure out why it is not working.

Harris

I finally got the message below from USR. I followed their instructions & it worked!!

Thank you for choosing USRobotics.

Your case number for this issue is: 301667052

Your initial email was replied to on November 13, 2013. Below the reply we provided you to configure the modem:

After reading your e-mail I understand that you would like to know if the modem is in fact compatible to Mac OSX 10.9 Maverick. Yes the USR5637 is compatible with Mac OSX 10.9.

If you will use the modem for a dial up connection to the Internet follow these steps:

1- In the System Preferences, open the Network.

2- Once in the Network section, click on the USB Modem and click on Advanced.

3- Make sure that under Vendor and Model the USR5637 is correctly selected.

4- In the PPP tab make sure the Use Verbose login check box is checked.

5- Fill the Username, Password and Phone number with your ISP information and click on Connect.

If you will use the modem for faxing follow the steps below:

1- In the System Preferences, open the Printer & Scanner or Printer & Faxes depending of your Mas OSX version.

2- Once in the Printer & Scanner or Printer & Faxes, if the devices shows up as an external modem you need to remove it. If the device is not listed skip to step 3.

3- Click on the add button and on the window that comes up, click on the fax tab at the top of the window, you should see a USB modem listed.

3- Complete the on screen steps to Add a USB modem.

I hope this helps.

Again, thank you for choosing USRobotics.

I finally got the message below from USR. I followed their instructions & it worked!!

Thank you for choosing USRobotics.

Your case number for this issue is: 301667052

Your initial email was replied to on November 13, 2013. Below the reply we provided you to configure the modem:

After reading your e-mail I understand that you would like to know if the modem is in fact compatible to Mac OSX 10.9 Maverick. Yes the USR5637 is compatible with Mac OSX 10.9.

If you will use the modem for a dial up connection to the Internet follow these steps:

1- In the System Preferences, open the Network.

2- Once in the Network section, click on the USB Modem and click on Advanced.

3- Make sure that under Vendor and Model the USR5637 is correctly selected.

4- In the PPP tab make sure the Use Verbose login check box is checked.

5- Fill the Username, Password and Phone number with your ISP information and click on Connect.

If you will use the modem for faxing follow the steps below:

1- In the System Preferences, open the Printer & Scanner or Printer & Faxes depending of your Mas OSX version.

2- Once in the Printer & Scanner or Printer & Faxes, if the devices shows up as an external modem you need to remove it. If the device is not listed skip to step 3.

3- Click on the add button and on the window that comes up, click on the fax tab at the top of the window, you should see a USB modem listed.

3- Complete the on screen steps to Add a USB modem.

I hope this helps.

Again, thank you for choosing USRobotics.

Sorry to hear that. If you want I'll get the total price plus shipping HKG, get your address & mail it to you after I get that amount from you. Like to hel fellow Apple enthusiasts.

Harris Miller