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iPhone 5 Wont Sync Music w/iTunes 11.1.3

Ever since I updated to iTunes 11.1.3 on my Macbook Pro, I cannot get it to sync music to my iPhone 5! I tried using normal sync and I tried using Manually manage music and videos...nothing! It begins to sync and then...done!


Help please?

iPhone 5, OS X Mavericks (10.9), Running latest IOS 7

Posted on Nov 9, 2013 6:57 PM

Reply
72 replies

Jan 21, 2014 11:07 PM in response to KovyR

I also have tried every trick listed here and others that are not. I have gone all the way to a complete factory restore of my iphone. It will then finish the sync as long as I don't try to sync music. Previously, it had no problem removing all my music from my phone, but wouldn't add it back. I can manipulate my iTunes library, alter metadata, etc, as normal, but when I hook up the iphone, as soon as I tick anything that causes iTunes to touch my music library, I get the beach ball of death. Any sync I try will either hang or disconnect from the device without finishing, or both. I couldn't even get one single song to download manually. I have force quit iTunes so often it makes me rant when I fill out the comments on the crash reports.

Thankfully, I suppose, I can use iTunes to sync my Air, as I have iTunes Match on so no music is synced, so I can still manage my photos ok.

Bottom line, iTunes 11/Mavericks has so far completely tanked my ability to manage music on my devices. I am at my wits end. I can usually solve issues with help from this forum. Itunes 11 is IMO the worst software update ever! None of this was a problem on iTunes 10/Mountain Lion!

It feels like those of us who want to load our "non-purchased" music, and do it outside the cloud, are no longer desirable, not important, no longer supported.

I used to eagerly await and install the latest software. Now I'm feeling totally burned and frankly disillusioned.

Jan 27, 2014 6:02 AM in response to KovyR

I am also seeing this issue with iTunes 11.1.4, iPhone 5S (iOS 7.0.4), OSX 10.9.1


What I'm seeing is the listing of tracks for selected albums/artists syncs fine, but I often have only the first track for many albums has actually transferred to the phone. I can select/unselect various options related to sync'ing music, but, as others have mentioned, iTunes skips the music sync'ing step completely and then re-sets my settings to how they were previously. Its very frustrating. Sync'ing a music collection is THE MOST BASIC function iTunes should provide with a phone/ipod. This has been working since the first iPod! Why is it broken now?!?

Feb 1, 2014 7:46 AM in response to kelsobox

I am not sure how many folks this affects, but I am with you that I cannot have any of my itunes songs on my iphone 5s. I am just beside myself that Tim Cook has not looked into this and insist that this be fixed. This shoiuld just work - never had any issues with any prior versions of itunes. Still waiting for help from apple.

Feb 7, 2014 10:15 AM in response to KovyR

Unforturnately, nothing is helping on my I5 or iPod. I tried the Wi-Fi disconnection and nothing. I can't even locate the "summary" within iTunes. For some reason when I plug my I5 or iPod to the computer, the "disc drive" shoes up. I am very irritated and just wanted to sync and manage my playlists for phone and iPod. I just don't know what to do now. Anyother suggestions??


Thanks.

Feb 7, 2014 10:13 PM in response to cmbolden

I made the switch from a pc and android devices yesterday to a macbook pro and iphone 5.

I started uploading a few cds but i couldnt get them to carry across to the iphone.

tried some of the suggestions here with the exception of reseting the phone. was getting pretty angry and started pushing buttons and i found that selecting "automatically fill free space with songs" in the "sync music" section worked. the weird bit, 2 cds were pretty scratched up and failed to load onto the macbook but even they somehow made it onto my phone.

Mar 6, 2014 4:55 AM in response to KovyR

I usually find a solution here so I never post. I tried updating iTunes (now 11.1.5.5) and iOS to 7.0.6, phone restored, would sync music, everything came back, but still can't sync videos. Put video into iTunes library, checked it, checked under movies, saw it sync, still no dice. It didn't make sense, I saw it COPY to the iPhone, but it never showed up on anything, music, photo app, nowhere.


But, the simple most dumbest thing I've ever seen, is that under the Photos tab, you can just click "Sync Photos from" where you can choose any folder to add to it. I moved my videos to a new folder, chose the folder from the drop down, checked "Include videos" and bam, it added a new folder to my camera roll or photo app and it showed up like it should have 6 hours ago.


Apple, you don't make and sense. Add movies to sync and you dont sync. Add movies to Photos and it syncs.

Mar 9, 2014 6:22 PM in response to KovyR

I have been going through this same issue for months. I tried EVERY SINGLE suggestion in this thread. Nothing has worked. I went to the Apple Store and worked with them for 3 hours. They couldn't get it to work. They blamed it on my playlists - which I deleted ALL of them and STILL nothing has worked. I also have this problem on my iPad, but I am more frustrated with my iPhone because I travel a lot and enjoy listening to music. When I tried to Autofill music tonight, I received an error that said "No music can be synced to my iPhone." Super awesome. I am about to throw my phone out the window. I USED TO BE the biggest Apple fan ever. Not anymore.

Mar 15, 2014 7:55 AM in response to KovyR

I have had this same frustrating problem with my iPhone 5 not syncing with iTumes 11.1.5 so I called Apple Care and this worked for me:


1. Uncheck all synced music lists on your phone under the Music tab in iTunes

2. Sync the phone

3. If all the music is deleted, eject your phone & quit iTunes

4. Now restart iTunes & plug in iPhone to re-sync

5. Go back to the music tab and recheck all the music lists you want loaded back in

6. Re-sync the phone again.

When I did this iTunes loaded all my music (including new additions) and the problem was solved.


Condisering the hundreds of thousands of people having this same problem for so long now I'd guess that Apple probably doesn't yet know a solution. Hopefully there's a fix coming soon. I've had iPhones since they were first launched and I've never seen a problem as bad as this.


Hope this helps!

Apr 8, 2014 2:48 PM in response to KovyR

None of these solutions work for me. Eversince I updated my iPhone a few weeks back, it doesn't show up on iTunes when I connect to my laptop via usb cable. All that happens is a disc drive window appears on my laptop. I've tried disconnecting wifi on my phone as suggested several times here, but that isn't going to solve anything because but like cmbolden, I can't even find summary within iTunes. All I want to do is get cd's i've uploaded to iTunes onto my iPhone.

iPhone 5 Wont Sync Music w/iTunes 11.1.3

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