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Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,


Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)


Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.


I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

Reply
353 replies

Dec 6, 2013 8:36 AM in response to Kenny Wiess

I have the same sleep problem with my late 2013 Macbook Air. It's not the only problem I have, but it's the worst one. I also can't connect to a known wifi network within 45 seconds of resuming from sleep (unless i turn wifi off and back on), and occasionally crash when resuming from sleep even if it has been sleeping for a while. But I can reproduce the crash with the steps described above of swiping the trackpad immediately after the screen goes dark.


I talked to a genius at the Apple Store yesterday- he told me Apple was aware of this issue, it is not a hardware issue, and they're working on it. Less inspiringly, he said to come back in six months if it was still a problem.


Anyway, sorry to say that I'm glad to see many other people have having the same problem - hopefully that means Apple is working on it!

Dec 8, 2013 6:15 AM in response to Kenny Wiess

Happens on MBA(2013) with Windows 8.1 as well as Maverick. I suspect a hardware or firmware error. Only happens when I don't pay attention. Hibernate and sleep is off. It happens always while I'm asleep and also when I don't use the Macbook for a while (over an hour at least).


A hard reboot (pressing power for 10sec + press power) solves the problem till it happens again.

Dec 9, 2013 2:27 AM in response to Karly0412

After trying all of the various solutions from resetting the SMC to erasing the SSD and re-installing Mavericks, Apple support concluded that, whilst the issue may be discussed in a forum, this represented a very small number compared to the number of units sold and that this was a Hardware issue.


Apple therefore replaced my brand new Macbook Pro R.I was happy though sceptical at the time and of course the new one has exactly the same issue!


Support were not interested in the Power Management Log that seems to illustrate some issues at the exact time of attempting to wake.

E.g.

09/12/2013 09:06:48 GMT Wake Wake [<off> ] due to 0x21006C00: Using BATT (Charge:93%)


I found that removing the 'SnoozeMaster' App seemed to reduced the incidence. At first completely and I thought that this was indeed the problem however it has started to occur again.


Glad to hear that Apple now consider it to be an OSX problem.

Dec 12, 2013 2:40 PM in response to Kenny Wiess

I have the same issue. Have been happening to me in the recent three days. I have no idea what is wrong - I did all the tricks like reseting SMC, reparing disk permissions. I assume it was a Mavericks issue since it never happened to me before (2009 Unibody MBP). The weird thing is it only happend to me recently, and I have upgrade to Mavericks for a while.

Dec 16, 2013 3:59 PM in response to Kenny Wiess

I've been able to successfuly replicate the issue on 10.9.1 as of Monday, Dec. 16th.


Please fix this soon. It's incredibly irritating because of how often it occurs. As a student I often have something up on the display and I'll be working off of it. Then the display goes dead and I react by immediately trying to wake it... Which results in me losing all the work I have up. Pretty awful bug.

Dec 19, 2013 2:42 AM in response to thedc89

I have had the 10.9.1 Retina fix for 2 days and have not encountered the problem yet. A bit early to say as it was an intermittent problem, but hopefully it is fixed.

Just to restate the issue for me as the issue discussed has broadened over time.

When my MBPR was put in sleep mode for a period of some hours, it would not wake. Just a black screen. I had to hold down the power button for a while to force it to close, then power up again.

Sleep/wake crash OSX Mavericks, Macbook Air 2013

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