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Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,


Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)


Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.


I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

Reply
353 replies

Dec 28, 2013 9:02 PM in response to Kenny Wiess

Mac Mini i5 2.3 ghz 4g osx10.9.1 Sleeps and when i try to wake it only get black screen with curser. Thanks for the free Maverick software! We all know Maverick was just your way of moving more data to the cloud so you can start charging us for storage and it comes with free bugs too! I am becoming more and more disappointed with apple. First you sent me a crappy load for my apple tv now I get this for my Mac.

Dec 29, 2013 8:27 AM in response to Kenny Wiess

Since I am running a Mac Pro and not a MacBook this may not apply but possibly will. I had said in my last post I was just going to shut down my machine at night and keep my power settings set to not turn off hard disks, not accept network wakeup and set sleep to Never. I did this but rather than shut down, I exited my non-apple applications, and manually slept the computer (Apple->Sleep). This morning, for the first time since installing Mavericks, it woke right up, I didn't have to cycle power to bring it back.


I'm not sure this is useful to someone running a laptop since you will run your battery low quickly by turning off all the power saving features. Also, it's very inconvenient to close the application I work in all day every time I decide to intentionally sleep the machine. But some combination of these things (disabling all power saving features and shutting down all apps other than mail and terminal) allowed my computer to sleep without having to crash it to get it back up.


Maybe there is some workaround in trying some of this while Apple gets their issues fixed. My only concern is that I have not heard Apple respond that they are aware it's a problem and are correcting it.

Dec 29, 2013 12:25 PM in response to Kenny Wiess

I have been having this issue on a brand new iMac 27 running Mavericks but made an interesting observation whilst leaving the office for 10 minutes. I was running Sling Player via their Safari plugin and left it running when I left but I have a hot corner to turn the screen off. So in my situation the machine wasn't sleeping. When I returned after 15 minutes the audio was still playing but with the screen off. When I tried to bring the display back up (I can't recall if it was the mouse or keyboard I used) the audio ceased straight away displaying a couple of notifications on screen. So Safari clearly had crashed (Slingplayer could be a cause but since this seems to be a common problem it seems less likely).


In conclusion the Mac wouldn't have been preparing to sleep and writing things to disk as the display had been off for 15 minutes.


This is an issue Apple needs to fix urgently since forcing a restart will eventually involve serious loss of data/hardware corruption and not just the open sessions. I'm sure they don't want a class action over business critical data damage.


Power nap could therefore be implicated if the situation could be replicated.

Dec 30, 2013 7:05 AM in response to thatwebguy

Yes, sleep wake crash occur after 10.9.1 on my rMBP 15 inches mid 2012. It restart itself when I have the lid closed many times? it is so unstable and unpredictable.


Also I have problem of WiFi hang and freeze in the middle of Internet session without known cause. My Mac freeze and require hard reboot by power button. again this happen right after update to 10.9.1. It happen once of twice a day, especially with AppleTime Capsule as base station


Apple has to do better homework before releasing OS and update. Mavericks is the bumpiest OS from Apple since Leopard.

Dec 30, 2013 7:33 AM in response to Kenny Wiess

I have similar issues to what is reported here on an old (2009/2010) MackBook Pro. I have really only noticed problems when waking from sleep. I either see a screen freeze with a mouse pointer that still moves around, or a complete shutdown. I get the crash when plugging in the power cord or starting to use the machine.


It seems that I can prevent the crash if I "baby" it after waking it up. Here are my steps.


  1. Open the lid.
  2. Count to 30.
  3. Log in.
  4. Count to 30.
  5. Connect power cord.
  6. Count to 30.
  7. Start usining it as normal.


This procedure seems to reduce the crash frequency from 100% anfter waking to about 1 in 5.


I actually started seeing this problem in Mountain Lion. I am not sure exactly when it started, but I put off updating to Mavercks until last week. It is possible my issues started after Mavercks was released but on Mountain Lion.


After I upgraded to Mavericks the issue seemed to go away, but it crashed again today. (I was still "babying" it, and I was a little hasty this morning.)

Dec 31, 2013 3:31 PM in response to Kenny Wiess

I'm having the same issue since upgrading to Mavericks. I have a mid-2012 MBA. I even took mine into the Apple store. I made an appointment and visited the "Genius" Bar (on 12/23/13). I thought they resolved the issue, but it happened again today. When I close the lid, and let it sit for a period of time asleep -- and with no predictability as to when it will happen -- I open it and find the login screen. So, I log in and subsequently get a "Problem Report for Sleep Wake Failure". I hope there is a fix for this coming soon -- very annoying!

Dec 31, 2013 5:51 PM in response to digitalmem

Looking at the other thread about crashes with external drives, I'm beginning to suspect that this is some weird interaction between WD drives and 10.9.x


I'm currently manually mouting the drive to make a SuperDuper! clone, which also can't really continue.


I suppose my next step is to try a different external and see what happens. That'll happen in a few days when work calms down.


Happy new year!

Sleep/wake crash OSX Mavericks, Macbook Air 2013

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