New Phishing Scam? -"customer service apple"

Clearly a phishing scam...certainly not from Apple.

Report it at abuse@icloud.com

Barry

Message was edited by: Barry Hemphill

Forward Apple Phishing emails to: <reportphishing@apple.com>

Note that if you hover your cursor over the "reset" link, you'll see that it goes to "mongazon.info/logine.php", clearly not an Apple site. This is one quick way to see whether a message is a phish, since no large company will send you to a domain other than their own for account resets.

Regards.

I rec such an email. Now I am locked out of my Apple account. Receiving notice that my account is DISABLED. HOW DO I RESOLVE THIS SITUATION??

HELP

Have you checked whether you are actually locked out of the account? There are a lot of these emails floating about and they are a scam to get you to click on a phishing link. If you are having trouble getting into your Apple account contact Apple Support directly. DO NOT click on links in these emails. Just don't do it.

Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Apple ID account Security'.

If your Apple ID really has been disabled, you will need to contact Apple ID Support for assistance:

http://www.apple.com/support/appleid/contact/

Thanks, Rogers.

Sorry to say that I accidentally clicked on link

Then I realized it must be a Plishing scam

Message stated my APPLE ID was disabled &amp; requested I RESET all my Apple ID info

I realize it must be a scam when site asked me for MOTHER NAME &amp; Bank Info

After browsing frantically Apple Support Communities ( regretted not doing this first) I keyed into APPLE.ca manually, then RESET my Password.

FORWARDED the suspicious email to APPLE plishing as suggested by BobHarris

Thanks for helpful tips &amp; DETAILED instructions

STUPID STUPID ME.

long day, didn't think - and I DID click on links in the phishing email as described above.

I have speedily changed my Apple ID.

I've removed all password information from my computer.

What else should I do?

Thank you, all for any help you might give me.

Just clicking on the link is unlikely to cause problems, it's filling in any information which is the issue. But changing your ID and password is sufficient as a precaution.

Thank you, Roger - however I did enter information in the data entry fields for ID and password, and it was not "accepted." I used my correct ID and PW. But PW has since been changed.

I opened system preferences to look at security settings, and instead I got an ICloud checklist of Mail, Messages etc to share via Icloud. I couldn't get rid of it - and I had to force quit system prefs, before I could shut down.

I've not turned on the infected machine as of yet, but on my Ipad I keep getting requests popping up to sign into ICloud.

I'm very worried. Argh.

If you've changed the password then obviously your devices don't know this and can't sign in - hence the password requests. That's perfectly normal. You need to sign out completely on each device and then back in with the new password.

I got this questionable email today.

Dear Apple Customer,

To get back into your apple account, you’ll need to confirm your account .

It’s easy: Click the link below to open a secure browser window.

Confirm that you’re the owner of the account and then follow the instructions.

The link will expire 72 hours after this email was sent.

Unlock Apple ID >

Questions? There are lots of answers on our Apple ID support page >

If you weren’t trying to reset your password or unlock your Apple ID, don’t worry ! your account is still secure and no one has been given access to it.

Most likely, someone just mistyped their own email address while trying to reset their password.

Thanks,

Apple Customer Support

I entered my account ID and password. It took me to a page to update my credit card info. Of course I did not proceed. I changed my password using Apple official link immediately. Hopefully there are no bad consequences. The first page shown after clinking on the Unlock Apple ID link looks like an official Apple page except the links inside are not active.

I got two of these today. Mine is worded exactly like this .

I forwarded it to reportphishing@apple.com and to my AV provider.

It is good to report phishing to your AV company so they can alert others who get this and perhaps try to open it

,

Anytime you get something asking for information and it is addressed " Dear Customer" beware. If it was from Apple they know our names and our information .

Never answer or follow any instructions on these kind of emails. If there is anything that needs to be reviewed regarding your Apple ID's it only will ask you to confirm details like that when you sign in on any Apple device with your account or on iTunes when trying to access iTunes Store. If you receive an email like that, you can try and sign out from your account (wherever you might be using it) and then sign in again and if no pop-up message comes up, then it means everything should be ok. If you still would like further reasurance, you can contact Apple Care for confirmation. But I can tell you that Apple never asks you to confirm account details by emails because it is too insecure.