New Phishing Scam? -"customer service apple"

Just received a similar email after changing my Apple ID info and will send to the links recommended by the posts here. Lets see what happens. Thanks to all for your information.

Hello,

I received this mail and I did not click on the link :

Dear Apple Customer

For security purposes, your online account has been locked.

To restore your account, please click : Sign into My Apple and proceed with the verification process.

© 2015 Apple

Just hovering over the link clearly shows it goes nowhere that has anything to do with Apple. Ignore and delete.

OK, thank you. I reported to Apple.

This is getting ridiculous! I was just online surfing when everything slowed right down, ball spinning, not loading when suddenly a page pops up with an Apple Support Rep starting a Live Chat session asking if I was experiencing problems. He told me he could see where I was located and asked again. When I didn't respond ( trying to digest what was going on: never had a Rep drop in on me before, even when under warranty ) he asked if anyone was there. I quickly grabbed a screen shot and then told him I did so when he signed off, leaving me a number to call. Of course it doesn't match the numbers on Apple's Support page.

New scam attempt? Anyone else seeing this? including grabs here...well, I'd like to but it seems this Insert Image option is f**ked as usual - won't accept images. Yes images were within specs..oh well

Good luck out there.

A screenshot?? Let's have it, please?

flemmingL wrote:

New scam attempt?

Certainly sounds like it. I've never heard of one exactly like that, but Apple will NEVER just pop a chat window up on your screen, so this was either a pop-up from a nasty website, or you have some unscrupulous software (such as MacKeeper) installed that is using a new underhanded trick. Most likely the former. Your response was good.

flemmingL wrote:

SNIP

won't accept images. Yes images were within specs..oh well

I have had similar experience(s) - here is how I solved it...

• make sure the filetype & extension are NOT TIFF - even though the spec says TIFF i s OK it is NOT
• open the screenshot in Preview and save it - either replacing itself or Save AS to a different format
• I have completely stopped using the camera tool in favor of Drag & Drop from the Finder (be sure the cursor is "blinking" in the compose pane here)

flemmingL wrote:

... but it seems this Insert Image option won't accept images.

Screen grabs that include the date & time should have their filenames simplified, in particular I think more than one period/full stop in the filename causes a problem.

tt2

"Special characters" are always a problem in a filename that gets turned into a URL posting here...

I "used to use" an add-on to Firefox called Awesome screenshot: Capture and Annotate. When one finished annotating and would [Save] the image it would take the OS X system timestamp (required mickeying around with it to replace " : "s AND it would also make the page Title part of the filename too - here, the page title is the thread title + " | Apple Support Communities " = thread titles can have anything you want typed in it - this one has Quotation marks for example = Special Characters. Needless to say, without changing the filename (except for the timestamp - fixed in the SysPrefs), ASC would reject the file.

I NOW use Nimbus Screenshot. MUCH more robust tools - AND - it knows about these limitations and generalizes the "Default filename" to
" screenshot-discussions apple com 2015-07-10 14-24-59.png "

neatly removing all the colons and periods and paying no attention to the page title

ÇÇÇ

Hey all! Yeahhhhhhh, kinda embarrassed here, my head is always so full of creating pdf's I couldn't get it around to realizing I needed to make it a jpeg, instead.

All good now, it worked fine once I figured that out.

Cheers!

this alert has changed since the last time I actually used the Camera tool with unacceptable filename or filetype - I favor drag & drop from the finder

It used to include TIF as an accepted filetype - erroneously.

Also, the camera tool showed me a new glitch du jour...