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iPhone not receiving calls

When someone calls me it rings on their end but not on mine. I don't receive a missed call and so I have no knowledge of people ever calling me. I only receive text messages when I touch my phone also. I have checked network connection and there are no problems there. has anyone had any similar issues and a way to resolve this?


[Re-Titled by Moderator]

iPhone 5, iOS 7.0.3

Posted on Nov 12, 2013 7:03 AM

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Posted on Feb 12, 2015 4:39 AM

Same problem here. The issue isn't that the phone isn't ringing or vibrating - the call is not even registering as coming through. Some of my calls come through fine, phone rings and all is well. Other times, I'll suddenly get the voicemail ping. When I look at the call history, there is no record of anyone just calling me - and yet, someone did because they left a voicemail.


This nonsense of being told it's user error (check do not disturb, check that the switch on the side is not turned off, etc) is just that nonsense. If that was a problem none of the calls would come through. And if the ringer was turned off, I would still have a record of the call being received.


My cell phone is my business line and missing calls is not an option. I have one call that comes through the same time every week - and that one didn't ring last week. The client was upset because he believed I wasn't in the office to receive the call. Not true. I was - the phone never rang and I only realized he tried to call when I got the voicemail sound. Which proves that the sound is turned on - or I wouldn't have heard that.

36 replies

Aug 6, 2015 1:01 PM in response to exxtraordinaryyx

Is there anyone out there that has Sprint for your cell phone and do you have problems with your phone not ringing when you have incoming calls. Mine shoves the call in the "missed call" list. I can have it in my hand and know someone is calling and there is no sound. I am on my umteenth iphone and have called both Apple (sent two phones back) and Sprint and both blame the other. My latest with Sprint is that there are so many calls using our tower, where ever that is is, that my calls are probably getting kicked off. Duh

Oct 23, 2016 5:56 AM in response to exxtraordinaryyx

Mine most of the times give the callers that my phone is off while is not; In fact I can make calls and it's fine. I tried to change the location, but the problem still is not solved! The signal is also fine. I don't know what's wrong with my new iphone 7!!! There's nothing worse more than a new expensive phone can't achieve the very essential job.

Oct 25, 2016 9:49 PM in response to Laila.saleh.91

I am having the same issues. I can call my iphone from my other iphone, but most people email to ask why my cell is off....this is crazy.


I went to Apple support and got the "Sorry your cell (6s, one year and 5 days old) is no longer covered. I am really upset, as the iphone is not broke, it is the updates causing the problem. In other words Apple will not stand by their updates. Maybe time to change from Apple.

iPhone not receiving calls

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