iPhone not receiving calls

When someone calls me it rings on their end but not on mine. I don't receive a missed call and so I have no knowledge of people ever calling me. I only receive text messages when I touch my phone also. I have checked network connection and there are no problems there. has anyone had any similar issues and a way to resolve this?


[Re-Titled by Moderator]

iPhone 5, iOS 7.0.3

Posted on Nov 12, 2013 7:03 AM

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Question marked as Top-ranking reply

Posted on Nov 14, 2013 8:42 AM

Hello exxtraordinaryyx,


Thanks for using Apple Support Communities.

For more information on this, take a look at:


iPhone: Troubleshooting issues making or receiving calls

http://support.apple.com/kb/TS3406


  1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
  2. Check your phone settings:
  3. Ensure that your software is up to date:
    1. Check for a carrier settings update.
    2. Check for an iOS software update.
      Note:
      Some updates may require a Wi-Fi connection.
  4. If the iPhone has a SIM card, reseat the SIM card.
  5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
  6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
  7. Try to make or receive calls in another location.
  8. Attempt to isolate to one network band:
    • If you're having the issue on LTE, disable LTE, if possible, and try again.
    • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
  9. Contact the carrier to check the following:
    • Your account is properly configured to use the specific iPhone that has the issue.
    • There are no localized service outages.
    • Your account doesn't have a billing-related block.
    • Your calls don't have errors on the carrier system.
  10. Restore the phone as new.



Best of luck,

Mario

36 replies

Aug 6, 2015 1:01 PM in response to exxtraordinaryyx

Is there anyone out there that has Sprint for your cell phone and do you have problems with your phone not ringing when you have incoming calls. Mine shoves the call in the "missed call" list. I can have it in my hand and know someone is calling and there is no sound. I am on my umteenth iphone and have called both Apple (sent two phones back) and Sprint and both blame the other. My latest with Sprint is that there are so many calls using our tower, where ever that is is, that my calls are probably getting kicked off. Duh

Oct 25, 2016 9:49 PM in response to Laila.saleh.91

I am having the same issues. I can call my iphone from my other iphone, but most people email to ask why my cell is off....this is crazy.


I went to Apple support and got the "Sorry your cell (6s, one year and 5 days old) is no longer covered. I am really upset, as the iphone is not broke, it is the updates causing the problem. In other words Apple will not stand by their updates. Maybe time to change from Apple.

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iPhone not receiving calls

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