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MacBook Air (mid-2013) suddenly goes black and needs to be restarted

Hi everyone,


I saw there are some other forum posts discussing a related problem, however all posts I found mention that they can either see the mouse on the black screen (and move it around), or that the laptop starts reacting again after a specific period of time (30 seconds or so).


WELL, my MBA doesn't do that. It happened already a couple of times (2 times this week only) that while working my laptop screen turns black. I hear it working (very quietly), but I can't see the mouse, nor does it wake up after a certain period of time. It just stays 'fake dead'. In order to use the laptop again, I need to restart the laptop (push power button and force shut down) and then restart it.


As far as I can remember this has only happened to me while I was running my laptop on battery and never when it was connected with the power cable.


Is anyone having a similar problem, or does anyone know a possible solution to this? It has started to get a little annoying as I lost several of my documents to this because I didn't save my document.... 😟


Many thanks in advance!

MacBook Air, iOS 7.0.3

Posted on Nov 12, 2013 9:29 AM

Reply
24 replies

Feb 19, 2014 5:05 PM in response to sogomier

I have reset my energy saving preferences from sustainable to nuclear powered to try and avert this problem as I use my air for for presentations but this really defeats the reason for buying it in the first place. and I have had the same power usage issues as others have since upgrading to Maverick..such a nice piece of technology on the whole but there is always a chance that you will find a worm when you bite into a apple!

Feb 20, 2014 11:44 AM in response to Andrew David B.

Andrew - hopefully in addition to posting here you took time to read through this thread and possibly some others. Take the steps to try to avoid inducing the crash... adjusting settings in energy saver, leaving headphones and other peripherals attached while allowing (leaving) your MBA to initiate sleep. Attempting to halt or wake it immediately post inception of sleep.

Feb 27, 2014 7:48 AM in response to sogomier

My company gave me a new 13" MacBook Air just three weeks ago. This morning, I was on a Skype call and the screen went black (not instantly, but maybe over 1/2 second). Nothing I did could reactivate the screen - but the Skype call was still active. Irritatingly, I couldn't even end the Skype call.


For the record, I was not in battery mode but the Mac was plugged in.


As far as I know, I have the latest software update, so it's not fixed in that. I'm going to see whether this happens again over the next couple of weeks. If it does, and if it's indeed an unresolved software problem, I will need to revert to my old Lenovo laptop.

Mar 23, 2014 11:59 PM in response to sogomier

My 1-month old Macbook Air '11 died when I was updating my OS 10.9.1 to 10.9.2. I thought it was restarting already but after a few moments, it doesn't show the apple logo. I forced off it and it worked. I am updating the software again but it says that it'll take up 4-8 hours of updating it. What it happening, really?


I tried everything that is said here until it finally worked. Thank you. Will I be experiencing the Black Screen of Death again?

May 6, 2014 10:19 AM in response to sogomier

So what's the deal, there's really no way to fix this? My warranty just expired so I'm all outta luck.


I'm on a 2011 MacBook Pro with an NVIDIA GeForce GT 330M.


I've been running Windows 7 w/ BootCamp for a long time. First I got this black screen like once a month. Usually when starting my laptop after it's been asleep, or when using Photoshop, forcing me to do a hard reboot to get my system back up. Then months later, it started happening once a week, then once a day, then as of yesterday -- several times an hour.


So I installed Windows 8.1 hoping that would fix things, but it just made things worse. Now it happens almost every time I open up a new tab in Chrome or Firefox. At least this time though, my display is successfully recovered most of the time so I don't have to reboot and lose all my work.


This seems to be a common problem on other forums too:



Display driver NVIDIA Windows Kernel Mode Driver, Version 332.28 stopped responding and has successfully recovered.

MacBook Air (mid-2013) suddenly goes black and needs to be restarted

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