Previous 1 2 Next 24 Replies Latest reply: Jun 26, 2014 9:02 PM by Umeshexto Go to original post Branched to a new discussion.
  • MDN64 Level 1 Level 1

    Reports on the Fac ebook group for the 10.9.2 Beta are positive so far but we're not calling it a fix yet as we believe there are multiple issues here.

     

     

    Quite a few of us have seen the BSOD grow in frequency from a random occurrence to frequent which doesn't match a software issue. We suspect that Apple has found a work around, so it could easily manifest itself again as the hardware continues to degrade.

     

    All those who took their MBAs back had significant pieces of hardware replaced - I/O board, display, hard drive, battery etc.

     

    Check out MacBook Air screen goes black on Fac ebook as there are multiple threads on this issue here, only one there. Since we started discussing this issue in public, Apple went from denying it to a possible fix, so let's make sure the world knows about this issue and Apple's appalling behaviour towards its customers.

  • KarlCotton Level 1 Level 1

    I have reset my energy saving preferences from sustainable to nuclear powered to try and avert this problem as I use my air for for presentations  but this  really defeats the reason for buying it in the first place. and I have had the same power usage issues as others have since upgrading to Maverick..such a nice piece of technology on the whole but there is always a chance that you will find a worm when you bite into a apple!

  • Andrew David B. Level 1 Level 1

    I am also having the same problem with the computer suddenly blacking out. Brand new MacBook Air 13 inch. Caused me to have to drop out of an important Skype  work meeting.

  • themachead Level 3 Level 3
    expertise.iphone
    iPhone

    Andrew - hopefully in addition to posting here you took time to read through this thread and possibly some others. Take the steps to try to avoid inducing the crash... adjusting settings in energy saver, leaving headphones and other peripherals attached while allowing (leaving) your MBA to initiate sleep. Attempting to halt or wake it immediately post inception of sleep.

  • Southern Steve Level 1 Level 1

    My company gave me a new 13" MacBook Air just three weeks ago. This morning, I was on a Skype call and the screen went black (not instantly, but maybe over 1/2 second). Nothing I did could reactivate the screen - but the Skype call was still active. Irritatingly, I couldn't even end the Skype call.

     

    For the record, I was not in battery mode but the Mac was plugged in.

     

    As far as I know, I have the latest software update, so it's not fixed in that. I'm going to see whether this happens again over the next couple of weeks. If it does, and if it's indeed an unresolved software problem, I will need to revert to my old Lenovo laptop.

  • MDN64 Level 1 Level 1

    Hi Southern Steve

     

    Please join our group on Fac ebook. Search for MacBook Air screen goes black, we're running a survey to see who has found 10.9.2 to mask this issue and who still has it.

     

    You are not alone, 10.9.2 hasn't resolved this issue for all and it has introduced some very strange behavious as shown here: http://videobam.com/iBWlh#

  • Southern Steve Level 1 Level 1

    I've requested to join the group. Just to confirm, this MacBook Air is running 10.9.2. The problem most definitely exists. Indeed, I spoke with a colleague today who received the same model about month before I did. Guess where she is right now? At an Apple store to report and try to fix the very same problem.

  • Y.Stark Level 1 Level 1

    My 1-month old Macbook Air '11  died when I was updating my OS 10.9.1 to 10.9.2. I thought it was restarting already but after a few moments, it doesn't show the apple logo. I forced off it and it worked. I am updating the software again but it says that it'll take up 4-8 hours of updating it. What it happening, really?

     

    I tried everything that is said here until it finally worked. Thank you. Will I be experiencing the Black Screen of Death again?

  • tellefsenfrank Level 1 Level 1

    So what's the deal, there's really no way to fix this? My warranty just expired so I'm all outta luck.

     

    I'm on a 2011 MacBook Pro with an NVIDIA GeForce GT 330M.

     

    I've been running Windows 7 w/ BootCamp for a long time. First I got this black screen like once a month. Usually when starting my laptop after it's been asleep, or when using Photoshop, forcing me to do a hard reboot to get my system back up. Then months later, it started happening once a week, then once a day, then as of yesterday -- several times an hour.

     

    So I installed Windows 8.1 hoping that would fix things, but it just made things worse. Now it happens almost every time I open up a new tab in Chrome or Firefox. At least this time though, my display is successfully recovered most of the time so I don't have to reboot and lose all my work. 

     

    This seems to be a common problem on other forums too:

     

     

    Display driver NVIDIA Windows Kernel Mode Driver, Version 332.28 stopped responding and has successfully recovered.

  • Umeshexto Level 1 Level 1

    Iam having same problem just exactly what you have got .. Mac book air 13 inch. Goes blank and cant recover back. Only option is to restart it . This happens for me mostly when iam in con call like gotomeeting. WHen it goes to sleep, it doent wake up.

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