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Mavericks Mail not sync'ing IMAP act. (Not GMail)

I have been waiting silently to see if a fix would come on its own, but none yet. Ever since upgrading to Mavericks, Mail.app does NOT sync my IMAP accounts correctly. I have gone so far as to remove and re-add the accounts numerous times... no change. The recent "update" that was supposed to address Gmail issues had no affect on my sync'ing issues either. As others have posted, I basically have to quit and re-launch mail for it to correctly show what is on the mail server. All of my iDevices are working just fine - I can read or move an email, and all my iDevices show it correctly... but when I return to my Mac - some show as unread - some messages that I moved or deleted are still THERE (unread), etc.

Once I quit and relaunch, the inbox displays correctly - but there is no way (that I can find) to force the inbox to "refresh" correctly while the app is open. "Getting new" messages does nothing to help. Has anyone found a solution or work-around...? or is this just a "sit back and wait for Apple to fix" kind of problem...?

Thanks,

Posted on Nov 13, 2013 5:16 AM

Top-ranking reply

anjnathan

Level 1

0 points

Posted on Nov 13, 2013 5:27 AM

Mail is not connecting to the server after OS X Mavericks update. Meanwhile the same setting is working from Ipad, Iphone and even in windows mail. We have an exclusive mail server in our office. Connecting to mail server is easy only on the same server network with the same setting only by changing the server local address, but not working by the server IP from the internet.

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404 replies

merqlove

Level 1

0 points

Dec 13, 2013 3:27 AM in response to mumbles2701

yes, standard disabled firewall.

hab1

Level 1

34 points

Dec 13, 2013 12:21 PM in response to Scott Finlayson

After trying several other email clients (including Postbx and Inky) over the past week and finding trhem all wanting (for my needs), I just tried one last desperation move that shouldn't have made a difference. I disabled Lil Snitch.

I'm holding my breath, but for the past 10 minutes and several tests between my iPhone and iMac, Mail's working as it should, for both GMail and non-Gmail IMAP accounts.

A tentative HALLELUJAH!

Machwa

Level 1

14 points

Dec 13, 2013 6:56 PM in response to Scott Finlayson

Same here, except I have an additional problem besides having to quit and relaunch Mail to get new messages:

I have an IMAP Cox Internet connection and when someone sends my wife and I the same e-mail to each of our accounts (separate email addresses), the message appears twice in our accounts. In other words, I will get the message delivered to me AND the message that was sent to her. She in turn will get her message AND the message that was sent to me. We therefore get each other's messages plus our own, giving us duplicate messages.

Very weird.

As for the firewall, I don't have it on in System Preferences since my Airport Extreme has a built-in one.

John H

Level 3

858 points

Dec 13, 2013 11:55 PM in response to Scott Finlayson

I just checked the "use IDLE command if server uses it" ( account prefs --advanced) and my account is now collecting IMAP mail automatically. hopefully this continues.

John H

Level 3

858 points

Dec 15, 2013 1:53 PM in response to John H

This appears to be repeatable. Toggling the option works/unworks the mail collection.

I believe with the IDLE command mail communicates with the server for notifying push mail.

Dec 15, 2013 2:00 PM in response to John H

While it may be repeatable, it is not "the" solution as that particular option has been checked(enabled) since day-one for me... and it still is. There's definitely something "else" that's not right. Worked great for years, upgraded to Mavericks, no longer syncs. I hope this is addressed by them soon.

Dec 15, 2013 2:07 PM in response to Scott Finlayson

agree with Scott... mines worked beautiflly for a long time... suddenly i cant trust any device or machine on any email. I cant seem to find one thats 'true' and others that 'lie'. they all seemly behave different..

John H

Level 3

858 points

Dec 15, 2013 2:12 PM in response to Scott Finlayson

Seems like there are multiple factors involved. Otherwise my symptoms seemed the same as yours.

Hopefully my 'Solution" might help some.

merqlove

Level 1

0 points

Dec 15, 2013 2:12 PM in response to John H

For me firewall solution works like a sharm. Receiving your messages again and again.

And lil snitch turned on all time.

Dec 15, 2013 2:13 PM in response to mumbles2701

It is ONLY my Mac w/ Mavericks that has the issues. All of my iDevices are in sync and accurate.

Dec 16, 2013 4:25 AM in response to Scott Finlayson

my 'use IDLE command if server uses it' was already ticked..

Dec 16, 2013 7:27 AM in response to mumbles2701

and oddly i get double emails on my phone but not on my OSX machines...

Dec 16, 2013 7:59 AM in response to Scott Finlayson

I have Gmail accounts currently linked in the Mail Application, I decided to remove the SMTP servers for GMAIL only. I noticed that I started receiving my mail. Now, I did lose some emails when I did install Mavericks, however, I did access my gmail accounts throught the Internet and made the recommended changes regarding how Google Gmail saves, etc my mail on their servers. Until, there is a fix regarding the SMTP, I have been able to send and receive email with no problems from using GMAIL. I do have two other emails that are specific to other domains through Bluehost, I have only been getting a message regarding one with connecting to the server. When the window prompt opens, it does give me an option to connect, I do choose connect. I would suffice to say that Bluehost has yet to catch up with the necessary fix for Mavericks.

marcas91

Level 1

0 points

Dec 16, 2013 4:34 PM in response to taggurit2010

It looks like they released a fix for this issue today: OS X 10.9.1 became available, and once I restarted, my Gmail behaves as expected.

FriarOP

Level 1

4 points

Dec 16, 2013 6:30 PM in response to marcas91

Not for me. Updated to 10.9.1. and Mail app is still not correcting unread email count when an email is opened from another device. This is really frustrating. What have they done to the mail app that it can't jive with Gmail?

Mavericks Mail not sync'ing IMAP act. (Not GMail)