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I went into my local apple store yesterday to see if they would cover my cracked iphone 5s screen and was given a quote of $269 to have the screen replaced... Does anyone know if that sounds about right...? I personally think that it's a little excessive... I only had my phone for about 2 weeks and accidently damaged the touch screen by dropping it... Does anyone know if that's a fair price...?
iPhone 5s
Do realize your request has been entered into their computer system so the area manager will be aware that you have been turned down twice. You would probably be better servced calling AppleCare and ask to be transferred to Customer Service. But the bottom line is accidental damage is not covered unless you purchase AppleCare or insurance with someone.
I need an opinion!
I bought my iphone 5s back in January and when I was getting my case replaced out of warranty, I put a different one on, dropped it, and boom crack in the corner. Its not on the touch screen part or anything so its not impairing my phone in any way, but its making the corner of my phone a little easier to crack (i hardly dropped it and it now has a couple smaller cracks by the bigger cracks) and I'm worried about dropping it (not that I'm okay with dropping it, but I expect to. I'm a clutz) and it cracking more and more. I don't have apple care. What would my options be? I spoke to a customer service rep online when it first cracked about a month ago and he said something about them possibly replacing it if it didn't qualify as accidental damage, might be completely getting that wrong, but I'm not 100% sure I understand. And if I did want to get it replaced, what is the price range I'm looking at?
Sorry for all the questions. I've been an iphone user for YEARS and never had even the littlest crack on my screen so I'm incredibly lost.
ALSO. I had been having major firmware issues with my phone since I bought it, and had been to the apple store on three different occassions (each time I was sent home to do the same exact thing), and the problems still haven't been fixed. I had been planning on going to the apple store to talk to them about my phone again when the drop happened and I got a crack on my phone. Will any warranty by voided because of my cracked phone (aka, are all chances of them replacing my phone because of the firmware gone because I cracked my phone?)
Thank you!
Oh, you mean the speck case warranty.
If an Apple Store near your can replace screens the cost will be $149 (call to find out), if they can't it will be $269 to get an out-of-warranty service replacement unit. Make a Genius Bar appointment before you go.
Okay! Thank you for the advice! I also edited this question into my original post and you know your stuff so I'm just going to repaste and ask you directly! I had been having major firmware issues with my phone since I bought it, and had been to the apple store on three different occassions (each time I was sent home to do the same exact thing), and the problems still haven't been fixed. I had been planning on going to the apple store to talk to them about my phone again when the drop happened and I got a crack on my phone. Will any warranty by voided because of my cracked phone (aka, are all chances of them replacing my phone because of the firmware gone because I cracked my phone?)
hersey10 wrote:
Radio Shack is now doing repairs. $129 for a new screen. Authentic Apple replacement parts.
Not quite.
Apple does not sell parts and Radio Shack is not an Apple Authorized Service Center.
Why are you lying?
Are you now saying they don't change screens?
I never said radio shack is not changng screens .
They are not an AASP.
They don't get parts from Apple.
Getting your screen changed at Radio Shack will void the warranty.
It doesn't matter how long youve had the phone or what we think is a fair price. The price is what it is. Take it or leave it.
I was told they can do it and it'll take about 15-20 min to have the screen replaced..
why don't you read @ vp 's post carefully
Where is it posted/stated? I would really like to know.
I'm in Fresno and I tried calling around for third party repair but only was able to find 1 store that would replace the screen... Their price was $325... Really not worth it as far as I'm concerned
heres a video on how its done but its difficult. otherwise buying a new screen is over 200. better to have insurance on it.
Which store in NJ you went. I am also having same issue. Thanks.
Willowbrook Mall
iPhone 5s screen repair cost...?
