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iPhone 5s screen repair cost...?

I went into my local apple store yesterday to see if they would cover my cracked iphone 5s screen and was given a quote of $269 to have the screen replaced... Does anyone know if that sounds about right...? I personally think that it's a little excessive... I only had my phone for about 2 weeks and accidently damaged the touch screen by dropping it... Does anyone know if that's a fair price...?

iPhone 5s

Posted on Nov 13, 2013 11:18 AM

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66 replies

Nov 13, 2013 5:45 PM in response to ECM2006

Currently no OEM parts are available and Apple does not supply their parts to 3rd party repair sites. Many of the 3rd party sites are utilizing salvaged screens from iPhones. The big advantage of doing the out-of-warranty replacement, especially at this point in time, is it will restart the warranty on the iPhone, i.e. if you have 11 months left on the warranty (which was voided when the accident occurred) you will have 11 months with the replacement model. If you go to the less than $100 3rd party to replace it you will still have no warranty on the phone and you will no longer have access to out-of-warranty replacement.

Nov 13, 2013 6:21 PM in response to ios decipher

I'm sorry but I still have not seen anything related to an actual Posted/stated by Apple article that stated a screen replacement can be done for $149.00. I know what has been said in this forum but I just wanted an Apple article to reference.


I don't want to give incorrect information but I also don't want other people to be misinformed. So far, for OOW service, what I posted above are the price for the service.


If you know of or have a link to an article that says otherwise, please provide it so I can be more informed.

Dec 2, 2013 8:05 PM in response to Teamunik

Just went to the Apple store as my nice new iPhone 5s screen was cracked from a drop onto the pavement. I did not have AppleCare+. The kind Genius that we made an appointment with got manager approval to replace the phone with a new one OOW for the $149 price to replace the screen because they did not yet receive the parts / equipment to do iPhone 5s screen replacements yet. YAY!!


They did the same for another person who came in right after me.

Dec 5, 2013 6:46 AM in response to seejayem

I tried to go in to a store and get my screen replaced last night, however I was unsuccesful in convincing them to allow me to swap my phone at the $149 screen replacement price. Did you have to put up a big fight or were they pretty willing to acommodate you? The sad thing is, I tried to buy apple care + on day 30 of owning my phone and the live chat rep I spoke with was unwilling to sell it to me. Three weeks later I crack my screen. I wish there was an ETA on the screen replacements.

Dec 5, 2013 1:57 PM in response to Firocity

I didn't even need to ask. I just showed them the cracked glass and asked what they could do. They said they would normally replace the screen for $149 but since they didn't have the parts, they would just replace the phone for a new one. The manager approval only took a few seconds. I got the impression they had done this quite a few times already, and someone else got the same deal right after me. The store is in NJ.


So some Apple stores do have the authority to do this for now. Perhaps it's at managers discretion. Sorry you could not get the same deal. Perhaps try a different store if you have one near you.

Jan 30, 2014 10:21 PM in response to seejayem

That's really great that you had that experience. I'm going to try myself this weekend. I've gotten so so so many different varied responses from coworkers and freinds - some say they just replaced it for them, some say $149, some say $269, some say $379. That's a big big chunk of $$ to be sure.


Also disapointed is that after chatting with Apple online they only quote $269, and I'm very weary about taking the phone to the apple store because I called all three in the orange county CA area and got 3 different responses (mind you I got these phone numbers from apple.com they are the right locations):



South Coast Plaza: $269 and we send it off, it takes about 3 weeks (this was the oddest response)

Irvine Spectrum: We don't repair those, no, you'll have to try one of the other apple stores.

Fashion Island: It can start as low as $269 and go up to $650 depending on what's wrong with it.


I'm most disapointed in the fact that out of 4 iphones I've bought, all from AT&T stores, I've never once, in all that time, ever been offered AppleCare+ which I only learned about after i dropped my 5S a few weeks ago and did research about it. I've never even been offered AT&T's own insurance. I pay for just about every bolt-on AT&T offers, roadside assistance, etc. and have the max data plan I can get (5gb+tethering) and there are 5 phones on my family plan. I bring them a pretty penny every month, and AT&T's only answer is "there's nothing we can do for you" absolutely nothing. point blank period.


Then there's every single tech site on the interwebs saying that SOME apple stores (but never saying which ones) are offering iPhone 5S screen replacement for $149 and there's this big machine that does it in a vacuum etc. None of the apple stores would comment and non would confirm $149.

Feb 7, 2014 11:54 AM in response to ÆON

ÆON wrote:


I'm most disapointed in the fact that out of 4 iphones I've bought, all from AT&T stores, I've never once, in all that time, ever been offered AppleCare+ which I only learned about after i dropped my 5S a few weeks ago and did research about it

You cannot get AppleCare Plus through AT&T,.

You have to order the iPhone online from Apple (not AT&T) or purchase iPhone from AT&T then take it to an Apple store so they can inspect it or purchase iPhone at Apple store.

iPhone 5s screen repair cost...?

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