The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
So earlier today i dropped my phone and it cracked. But before that I had an unrelated/ ongoing problem. My led light wouldnt work and I wouldnt know if i got a text message unless i unlocked it. So do i have to pay for the cracked screen or could i just get the whole phone replaced entirely for no charge.
iPhone 5, iOS 7.0.3
User damage voids warranty regardless of any other claimed issues
You can get an out of warranty exchange unit for $269 (in US) at Apple Store genius bar
however if in US some stores are offerring screen replacement for a price .check your local Store to see if they offer this service.(won't fix LED though )
I forgot to say--I have Applecare+
Then whay are you asking about it here. There is a fixed deductible charge. Read the papers you got when you purchased AppleCare+. Then, make an appointment at the genius bar to get your phone replaced.
I got the phone off a friend. He left the Applecare+ on the phone. I dont have the papers. Plus im 250 miles away from home, at school.
Iphone 5 Screen cracked and another unrelated problem.
