Apple Event: May 7th at 7 am PT
On my Windows 8 PC, iTunes works fine until I try to open the iTunes store at which point the whole program crashes and Windows shuts it down while "checking for a problem", but there is no problem identified. I can reopen the program and everything is fine unless I try to open the store.
Windows 8
Hi tml387,
Thanks for visiting Apple Support Communities.
If iTunes is unresponsive and quits when you try to access the iTunes Store, start with these steps:
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
- Update iTunes to the latest version.
- If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
- Try the steps to troubleshoot iTunes Store connectivity in Windows.
- As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
- Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
- If you're receiving a specific error message, follow these steps.
- If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
You can find the full article with these steps here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy
still not working for me 😟
For me it was different of this tip but it works anyway.
1) You have to locate the file QTmoviewin.dll
2) Input the path of this .dll file in the PATH variable
If you didn't, you will need to install quicktime from the itunes setup program.
Restart and it should work.
On my Windows 7 x64 system the QTMovieWin.dll file is in the folder E:\Program Files (x86)\Common Files\Apple\Internet Services. On someone else's system, this might more likely be C:\Program Files (x86)\Common Files\Apple\Internet Services. However, adding this folder to the system Path did NOT fix my problem. iTunes continues to crash on attempting to access the iTunes store. My problem IS identical to that reported in this thread, down to the same displacement within the WebKit module.
I also tried coping the QTMovieWin.dll file to the folder containing iTunes.exe. Doing so caused another sort of error on program launch. I infer that QTMovieWin.dll IS being access by iTunes.exe, exactly as claimed in this thread. However, other files in the same folder are also accessed so it's important to modify the Path as directed rather than merely copy a file or two. I infer that, in the case of Windows 7 x64, the suggested fix may not be quite right. At least, I suppose that's the reason it failed in my case. Further experiments pending. I'll report anything that works or looks promising.
It works on Windows 8 64 bits. May be you will find a topic about itunes on Windows 7. Or maybe it work work by uninstall, reboot and reinstall quicktime. Let us know.
David, I had previously tried the uninstall-delete-reinstall procedure multiple times and only doing so did I discover this thread. That said, perhaps because of your reply, I decided to do it again. When I first launched iTunes after the reinstallation both the iTunes store and the discussion list were down. But after service was stored I can once again access the iTunes store. I have no idea what step or STEPS (???) actually fixed my problem. But, at least for now, it's gone.
BTW, I am running 11.1.3 rather than the current release. The current release freezes for some minutres when a track is selected--or at least it did. I observed that problem several times during this troubleshooting match. The generally recommeded fix for that problem is . . . you got it! . . . uninstall, delete, and reinstall. I'll go instead with "discretion is the better part of valor" and skip the current release.
Thanks to all!
Thank you so much! This has been driving me crazy for MONTHS. Appreciate the help!
I cant find and dont have this file from my latest Apple Update: QTMovieWin.dll
So when I log into Itunes Store, it freezes Win 8.1 entirely and I have to power cycle my PC to get it back.
I am here to say that I found and benefited from this solution 3 years after it was posted because the latest iTunes is still generating this issue. Will report bug (probably tenth time and they just ignore it) to Apple at bugreport.apple.com
itunes store causes itunes to crash windows 8
