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DustyStorm Level 1 Level 1 (0 points)

I made the mistake of updating to latest firmware, 6.0.2. Ever since, Netflix quality *****. SuperHD used to be so sharp and crisp. Now it's pixelated and NOT hd in the least bit!

 

How can I undo the software change? Has anyone else had this issue?

  • hypnotoadie Level 1 Level 1 (0 points)

    I'm having the same problem.  After the update Netflix is extremely pixelated.  HBOGO works just fine.  Netflix works great on PS3 and Macbook, NOT on Apple TV.  Anyone have a solution?

  • Vandergraff Level 1 Level 1 (15 points)

    You can check the Netflix video quality by playing 'Example Short 23.976' (search for this title on Netflix). This title embeds the actual stream kbps you are receiving.

     

    If you have a ~ 7 Mbps connection you should get 5800 kbps Super HD.

     

    Until earlier this week I was always getting the 5800 kbps stream on my wired Apple TV - now I never get above 1750 kbps.

     

    ISP is Comcast 16 Mbps in the SF Bay Area.

     

    I also have a Chromecast - it alway gets 5800 kbps.

     

    What is up Apple (or Netflix?)

  • Ericmcc89 Level 1 Level 1 (0 points)

    Same problem guys. I talked with apple today and they wanted me to check some settings on my router which didn't work. My netflix on my atv2 has worked perfectly fine for months and months with super sharp 1080p quality streaming.  Now the pixels are enlarged and the quality is more like the VHS days. I've changed nothing it just started doing it after I updated to 6.0.2. If any of you find a solution let me know. I'm sure the answer is probably going to be for apple to come out with 6.0.3 which will fix that bug.

  • Tony Ramirez Level 1 Level 1 (5 points)

    I have 15 down 1 up though TWC.

     

    Wow I thought it was my switch I even hooked up my old one.  Lately since last week performance has been terrible.  Starts out sharp then may buffer and then it drops down to fuzzy low def.  I disconnected my ATV and went back to my PS3.  I am going to try a Roku 3 now that they updated the interface like the PS3.

  • Sparty07 Level 1 Level 1 (0 points)

    I'm having the same problem as well, definitely sounds like a bug in the latest update. Oddly enough, using the netflix app on my iPad pushing airplay to the ATV has the HD quality I would expect. Patch needed!

  • Dave Jones4 Level 1 Level 1 (15 points)

    For what it's worth:

     

    I have noticed this for a couple of weeks now but thought it was my imagination.

     

    Earlier tonight I was watching Sons of Anarchy on my iPad Mini at the gym, then came home and watched it on the Apple TV, and was convinced it was not my imagination. Found this thread.

     

    50 down 10 up from Comcast. Hardwired to the Apple TV.

     

    Checked software update and somehow I was still on 6.0.1., so I don't think it is related to the 6.0.2 upgrade.

     

    Big shout out to Vandergraf for the tip about that example video -- I did not know that existed. Tried it on the Apple TV never got above 1000.

     

    Tried it on my other devices that do Netflix (TiVo, Roku) and I'm in the 3000's. Even my iPhone did something in the 2000's.

     

    Thanks all please update if you learn more.

  • freshlyputsir Level 1 Level 1 (20 points)

    Great tip on the video test. Though a word of advise to others, mute your speakers. My speed is not going above 560kbps. It's awful. Speed tests show internet at 20mbps/6mpbs.

  • Vandergraff Level 1 Level 1 (15 points)

    I agree I don't think it is related to the update to 6.0.2

     

    The problem started exactly a week ago for me - before I updated to 6.0.2

     

    I am seeing many people in the last week reporting similar issues with Netflix on Apple TVs in multiple forums.

     

    and yes probably a good idea to mute your speakers when playing 'Example Short 23.976'

  • Markel51 Level 1 Level 1 (0 points)

    I'm having the same problem and have switched viewing to my PS3 (and I like the new interface much better). Perhaps this issue is related to the new Netflix App overhaul?  It is not available on ATV, but is on the PS3.  Timing of the rollout is about the same as the quality decline on ATV as I recall....

  • Markel51 Level 1 Level 1 (0 points)

    ***Update - I just now played the video recommended by Vandergraff (Thank You!!) and got 5800 kbps on BOTH my Apple TV (wireless) and on my PS3 (wired).  So the issue is either resolved, or it is intermittent.  I'll check again tonight during primetime.

  • wchillman Level 1 Level 1 (0 points)

    So, I just got a new Apple TV about a week ago and the build quality is exceptional compared to our Roku 2XS. When viewing the Example Short on Netflix through the Apple TV, the picture starts out at 5800 kbps and is absolutely incredible for 4 seconds. After that it drops to 1750 kbps and then makes its way to 3000 kbps for the remainder the Short. I understand that this is not the norm and that this Apple TV can output a consistent 5800 kbps. The Roku, by comparison, starts at 235 kbps and after about 2 minutes into the Short, ramps up to 5800 kbps. It seemed to me, however, that the 4 seconds I saw on the Apple TV at 5800 kbps was better than what I am used to seeing on the Roku. I should also say, that this test was conducted during non-peak hours – it is much worse than this during peak hours.


    Has this problem ever occurred with the Apple TV before? Can we expect a fix so that we will be able to view Netflix in Super HD?

  • ericfromin Level 1 Level 1 (0 points)

    I too have had problems with netflix while itunes & hulu are perfect.I just changed the dns server to 8.8.8.8 and looks great now, but the problem seems to only ocure in the evening. Going to see what happens tonite.

  • DustyStorm Level 1 Level 1 (0 points)

    Still happening. Quite frustrated by this.

     

    Anyone heard of a fix yet? I have contacted Netflix several times and they keep telling me everything is working on their end and it's my internet connection. It is NOT my internet connection and several others having this issue. I keep checking if there is another update to Apple TV to fix this, but nothing yet.

  • stevecloud75 Level 1 Level 1 (15 points)

    I have been experiencing the exact same issue.  Everything was working perfectly until a couple of weeks ago.  Starts out fine at times, then gets (and stays) pixilated.  Or, it will start out fuzzy, come back to normal, then go back to fuzzy.  Works fine on all my other devices, and my internet speed is over 15 mbps.  Just noticed that there is an Apple update that came out this week.  Loading that now.  Hope it helps.  LOVE my Apple TV, and use it a TON.  Hope this gets fixed soon.

     

    ***UPDATE***

     

    newest update (from this week) just finished loading.  Seems to be a ton better.  Videos are loading much better via Netflix, and the overall system performance seems to be better.  Hope that's the fix.

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