Netflix quality HORRID after update

boylan wrote:

I've said this before on this thread but I strongly suspect that they don't have enough instrumentation in their streaming service.

That's certainly not what Netflix implies. What do you think they need to know?

boylan wrote:

you can eliminate the ISP ... At that point it's Netflix's problem - they are the ones buying (or not) the ports at the cross connect colo site.

Since the reports have been that certain ISPs have refused to provision sufficient bandwidth for Netflix unless Netflix pays them I think you have cause and effect reversed. In the grand scheme of things ports are cheap.

boylan wrote:

The only alternative I see is that they knowingly allow serious bottlenecks (at least with respect to throughput rates, maybe few customers) to occur, at least to Minnesota, for probably business reasons ($$$)

Is all of MN served by a single ISP? Is there something else special about the state other than being cold?

met_fan wrote:

Tried watching Damages tonight...as bad a resolution as I've seen and 10 buffering pauses in first 15 minutes. Stopped the show and cancelled Netflix. I will continue to monitor this thread, but I'm done with the frustration while this problem persists.

This may be what it takes.

Talking to Netflix seems pointless to the extreme - based both on the recent posts quoting interaction with Netflix agents and my experience some weeks ago.

Posting here and calling Apple may help a bit if it causes Apple to follow up with Netflix - but at the end of the day only if Netflix starts losing subscribers may they start paying attention.

My Apple TV has been working perfectly since mid-December when it started connecting to Limelight. However I have noticed in the last few weeks that my other devices (Roku 2's and Chromecast) have started having similar issues (and when they do they are connecting to Netflix Streaming Services).

I am painfully aware that I did nothing to fix the Apple TV issue and it could easily comeback at any time - fingers crossed / touching wood etc.

jimpal wrote:

boylan wrote:

. . . The only alternative I see is that they knowingly allow serious bottlenecks (at least with respect to throughput rates, maybe few customers) to occur, at least to Minnesota, for probably business reasons ($$$) and are just letting it slide knowing that most customers won't cancel because the next best alternative has very limited content.

From my own situation, I just wonder is ANYONE able to stream Netflix from my area?!?

Yes, boylan, I have been able to stream at full 5800 kbps on my Apple TV 3 in my Minneapolis home for about a month now. It was bad for a while before that, but then suddenly got better. No action at all from me except waiting for Netflix to get it right.

I agree with you, it is business. Netflix and the ISP's each have an iron in the fire, and I believe that once Netflix gets their routing right and makes the proper financial agreements with the ISP's all will be well again.

Editing error. I see the same thing as you. I can get 4300 on my iPad Air about 530am and as soon as little kids start streaming X Men it goes to 235kbps. Typical of every device I own except ATV (5800 solid now).

I suppose they might have some follow up training but there was no reference to it on the Netflix employee discussions I saw.

The reason I mention Minnesota is that I'm here and I don't know anyone who is having any luck with Netflix except with ATV devices since mid-December. I supppose I should check Chromecast again to confirm that is still impacted, but there are thousands of Comcast customers here that have Netflix. Are we all using the same route and it's garage? Or just those using my route:

Yes, I know this isn't the return path.

Netflix is responsible for the interconnect port charges from what I've read and been told.

> I am painfully aware that I did nothing to fix the Apple TV issue and it could easily comeback at any time -

> - fingers crossed / touching wood etc.

Know exactly how you feel...

Vandergraff wrote:

I am painfully aware that I did nothing to fix the Apple TV issue and it could easily comeback at any time - fingers crossed / touching wood etc.

Welcome to the Cooperative Anarchy aka The Internet. 😉 (Right the now the glass is half-empty. When it is half-full, I will praise how The Internet reflects the Interconnected Humanity in all it's glory).

boylan wrote:

Are we all using the same route and it's garage? Or just those using my route:

This route is to an Akamai service. That's not where the streams originate.

boylan wrote:

Netflix is responsible for the interconnect port charges from what I've read and been told.

Everyone that meets at an Internet exchange point (IX) pays port fees. If you're not Tier 1 you may also pay settlement (the specifics are naturally confidential). Neither Netflix or the various ISPs are Tier 1 but they're all paying for bandwidth (ports) at the IX (which is owned by a third party).

Verizon versus Netflix:

Network world.

GigaOM.

Verizon's purported deliberate underprovisioning of bandwidth versus Cogent (a transit provider used by Netflix) is the sort of thing that prompts people to assert that the MSOs want to cripple Netflix compared to partners (say vs. RedBox) or simply to extort encourage extra payments.

Although I hadn't intended to fiddle any further -- I was looking at traffic shaping for another reason so I decided to see if the CDN hopping observed by Adhikari et.al. was still used. As I reduced the bandwidth to various nflxvideo addresses the client always selected another nflxvideo address after doing the amazon/akamai transaction. Below 10kbps the ATV client simply exits (albeit very slowly).

While I was in there I also arranged that address lookups in ix.nflxvideo.com returned a known Netflix Limelight address. As I previously observed the client doesn't resolve names to addresses so fiddling DNS is a no-op.

bodosom wrote:

Verizon's purported deliberate underprovisioning of bandwidth versus Cogent (a transit provider used by Netflix) is the sort of thing that prompts people to assert that the MSOs want to cripple Netflix compared to partners (say vs. RedBox) or simply to extort encourage extra payments.

Despite the Ma Bell breakup, VZ (landline) is a merged version of GTE, NYNEX, Bell Atlantic, PrimeCo.

TWC is a conglomerate of local cable companies acting as OneCorporate including Adelphia, etc.

FCC is supposed to resolve such conflicts of interest, but does it?

TWC, Charter, Comcast are discussing M&A.

Eventually the "extra" payments between Cogent and VZ will be passed by Netflix to the consumer.

Equal Access is a very nice concept, but does not survive Capitalism.

I have been getting 235kbps consistently recently but tonight it has improved. I am getting 1050 kbps from the Example short video a lot more often today. Not sure if it is related but I get a better quality when go to the AppleTV main menu first and then go to Netflix to pick a movie. If I select another movie from the Netflix app, I get a higher change of getting 235 kbps. I feel that the Netflix remembers your network setting once it chokes and would try to playback in lower quality the next time.

Another thing I tried is go to Netflix.com -> My Account -> Playback settting -> select "Medium". Because I selected medium, Example short started in 1050kpbs and it wouldn't buffer / drop. But if I selected "High", it started in 3000kbps and it choked everytime.

I am in San Diego / TWC.

Chicagoland, ISP Comcast.

Really annoying tonight. I plug in my Roku3 so I can use the headphones on the remote function. Example short place at 1050kpbs. I then switched to the iPad air and it's 235. I decided to switch back to AppleTV and it's 5800; unfortunately at 10:30 on a Sunday night it's going wake my daughter & wife; no headphone jack on my Panasonic plasma. So finally I end up watching on the iPad 1 at 1750kpbs.

Raleigh, NC. ISP: Time Warner Business Class (15 down, 2 up).

Currently using an old Roku box for Netflix due to the horrible video quality on Apple TV.

Comfirm netflix preformance issues from Sweden.

Got a atv (gen3) a couple of weeks ago.
Trying to play netflix the loadtime is about 20 sec and the picture is very bad.
Connecting the Xbox to the same network cable the picture is razor sharp and loadtimes 3-5 sec.

cable connected

uppdated to last software.

Also have horrible laggs when using air mirroring for HBO Nordic app.

I'm anxious to see when a resolve turns up in this thread, perhaps in the form of an update to 6.0.3.

Two weeks ago this thread had 48,000 views: now it has 70,000. Netflix hasn't acknowledged that there's a problem.

I've canceled my Netflix account. Might re-up if they fix the problem, but til then, hasta la vista, Netflix.

Kirby

I would like to see some resolutions also. As for me, i am just glad my iPad can stream at 4300 kbps at 1920x1080. Thank goodness for AirPlay.

As a reminder to all who have this issue, please call/chat with Netflix, there must be some level of calls that finally trigger a change, and send feedback to apple at apple.com/feedback.

Also on the netflix site, there is a section where you can see the list of what you have watched. Under the help center, "Report Streaming Problem", then you get a list, and click on "Report Problem". Perhaps that would help?

Can confirm ATV3 issues as well. Struggled to get 1250kbps on ATV3, switched to PS3 and as well as a superior APP no issues streaming full 5800kbps.

Just want to restate (as others have) that this isn't just a problem with ATV. I have the exact same problem with two different Roku devices. I renewed my long dead Netflix account to start streaming in November. Streaming quality was terrible from the start so I cancelled it again. My internet speed is blazing fast and Amazon streaming is consistently high quality/HD. Netflix is consistently terrible, pixalated, unwatchable. The problem is with Netflix.