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I made the mistake of updating to latest firmware, 6.0.2. Ever since, Netflix quality *****. SuperHD used to be so sharp and crisp. Now it's pixelated and NOT hd in the least bit!
How can I undo the software change? Has anyone else had this issue?
BobNoxious wrote:
It is OBVIOUS that it is related to the ATV3 update to Netflix.
Some people agree others don't. The various speculations are in this thread.
BobNoxious wrote:
If I had the option to tell my ATV3 to NOT try SuperHD for Netflix, I would be happy.
You do - set it to output 720P and it will limit itself to 3000 kbps 720P Netflix streams.
But as others have said it is unlikely to solve your issue.
Vandergraff wrote:
BobNoxious wrote:
If I had the option to tell my ATV3 to NOT try SuperHD for Netflix, I would be happy.
You do - set it to output 720P and it will limit itself to 3000 kbps 720P Netflix streams.
But as others have said it is unlikely to solve your issue.
I dont want to limit my AppleTV store purchases and movies to be 720P just my Netflix until the next update.
BobNoxious wrote:
I dont want to limit my AppleTV store purchases and movies to be 720P just my Netflix until the next update.
Why not at least try it to test your hypothesis above?
Not even 3 PM EST I went and hooked up my ATV yet again. Went to watch Justice League and all I got was SD even letting it play for about 3 minutes. I then before disconnecting the paperweight, reseted it again and watched it on the Roku 3 right away HD all the way. Saying the problem is fixed and it is not.
My issues have also been fixed as of about Jan 25. TiVo (which also had the problem) installed a new version of the NetFlix app, and since then all HD on both TiVo and ATV. Verizon FIOS in Boston area.
I have been battling with poor Netflix picture quality for months now (Apple TV 3rd gen). At first I blamed my internet provider and ramped my service up two levels from 20Mbs to 50Mbs. It did not work. Netflix would start out HD and soon drop to such bad pixelation... like a poor Youtube video. I then investigated my modem and wifi router. Same deal, both are high end and able to handle the load. Even had the ISP tech out to investigate. Long story short, I came across this thread. Bought a Roku 3 and problem solved. Beautiful picture quality, back at my cheaper 20Mbs ISP service level. I love Apple products, but this one product is the pits. Great interface, but I'm willing to sacrifice the little bit of interface sweetness for a much, much improved viewing experience. My Apple TV is now on craigslist...
I have been battling with poor Netflix picture quality for months now (Apple TV 3rd gen). At first I blamed my internet provider and ramped my service up two levels from 20Mbs to 50Mbs. It did not work. Netflix would start out HD and soon drop to such bad pixelation... like a poor Youtube video. I then investigated my modem and wifi router. Same deal, both are high end and able to handle the load. Even had the ISP tech out to investigate. Long story short, I came across this thread. Bought a Roku 3 and problem solved. Beautiful picture quality, back at my cheaper 20Mbs ISP service level. I love Apple products, but this one product is the pits. Great interface, but I'm willing to sacrifice the little bit of interface sweetness for a much, much improved viewing experience. My Apple TV is now on craigslist...
I've been going through the same thing for months, and did all the same testing with the exception of ramping up my Internet service since what I have "should" be sufficient. I solved the problem by purchasing Chromecast. $35 and it works every time in beautiful HD. I don't know if anyone from Apple or Netflix visits these boards, but my paperweight (ATV) is going in the closet, as I no longer have any use for it. (This is for a different board but as an aside, my ATV and itunes also recently stopped communicating) I also love Apple products, but the ATV has been a huge disappointment.
Did your ATV work well, then get bad after the software update? I ask because it would be interesting to know whether first-time users have the same experience.
I had the same issues that many describe. They are fixed for now. I called NF, they de-authorized my device, I re-authorized it, and stuff works well so far, for a couple of weeks, that is.
I hope that the story of my experience will be helpful to others.
Consistent 1080p streaming has returned for me.
Some of you shared that you called Netflix and had them de-authorize your Apple TV. Afterwards, you re-authorized the device and it restored video quality. I, too, called and requested the same; however, the agent seemed confused by the request. Instead, he instructed me to reboot my Apple TV but not through the device's Settings. Rather he had me press and hold the remote's down button and menu button simultaneously. This restarted the Apple TV. He claimed this reset the device differently. Unfortunately, when I played a Super HD feature afterwards, the video quality had not improved. He made the ridiculous claim that the video stream would ramp up with time, as if that were the normal experience. It did not.
Before we hung up, he recommended I change my Playback Preferences from High Quality to Medium Quality, believing that my 30mbps bandwidth speed was somehow too fast for Netflix's stream. I've heard a similar explanation given to a friend who was having issues with Mail because of his ultra fast FiOS broadband service. Still, the suggestion seemed unplausible. Nevertheless, I was about to test his advice when I noticed the following playback preference: 'Prefer HTML5 player to Silverlight'. I unchecked its radio button. Immediately after, video quality was restored to Super HD features. It has been reliable for the three days since. Is it coincidence or is the player preference somehow affecting the Apple TV?
Sorry. Appears I spoke too soon. I'm noticing poor video quality again, although streaming sometimes improves later in the program.
Some of you have mentioned the possibility that ISPs are limiting Netflix's streams, perhaps now that Net Neuturality has fallen on unsympathetic ears. Coincidentally, I stumbled on a blog post reporting similar performance hits on Verizon's FiOS service. Remarkably, the blogger screen captured Verizon's customer service admitting that Verizon was throttling certain cloud services including Netflix!
Perhaps our issue is a sign of things to come. Which begs the question, "Why would we pay for premium internet service if ISPs ultimately decide what content we can receive with said service?"
_Ty Cox_ wrote:
Coincidentally, I stumbled on a blog post reporting similar performance hits on Verizon's FiOS service.
Verizon denies this and anyone that believes a customer service rep (who might not even work for Verizon) has insight into to corporate networking policy should be considered a naif.
Not to say that they might not do this but a CSR wouldn't know.
_Ty Cox_ wrote:
Some of you have mentioned the possibility that ISPs are limiting Netflix's streams, perhaps now that Net Neuturality has fallen on unsympathetic ears.
Good thing I am with Comcast then 👿
As part of its conditions to get approval for its NBCUniversal purchase Comcast basically agreed to abide by the net-neutrality rules regardless of legal challenges to net-neutrality.
That said I would be surprised if Verizon is actually throttling Netflix - they would get massive negative publicity if that could be shown.
Now are they making it easy for Netflix to deliver the highest quality stream - that is a totally different question
They conceal throttling here and there at different times so as not to be conspicuous. Enough to make cord cutters think twice. Whack a mole with your service. Prove this wrong if you can.
Netflix quality HORRID after update
