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E.L.A.95 Author

Level 1

123 points

I can't select my phone number for iMessage (-sigh- Yeah, this problem again)

Let me explain the whole scenario:

My iMessage and FaceTime worked perfectly fine this morning.
I turned off my iMessage to check if I would be able to get messages from other iPhones.

My observation is that when an iPhone has their iMessage turned off and someone else who sends an imessage to that phone, their message would automatically turn to "text" messages instead of imessages. (Whoa, that sounds a bit confusing).

Anyway, I turned my iMessage back on and what do you know, I can't click my phone number because it's grey

I'm only able to select my emails. So for "send and recieve" it says "No address" (Because i didn't select anything, I'm waiting for my phone number to 'magically' get selected)

I have tried so many things and it's irritating.

My Facetime worked well, I would turn it off and back on and my number would get selected instantly. And I messed around with it, turning it off and back on to see if it'll automatically choose my number and it did. But I turned it off and on again and now It doesn't choose anything, it just says "Waiting for Activation"

But now after so many attempts of trying to turn it off and back on just to fix this iMessage crap, I can't even sign in to my apple id anymore. It says that I can't sign in and that I need to check my network connection. (I'm using wi-fi. And it's working perfectly fine; My network connection is fine)

So now, I'm really screwed. my iMessage and Facetime don't work anymore.

I'm really looking for a solution to this annoying problem.

By the way, it's an iPhone 4s and my carrier is T-Mobile.

Posted on Nov 16, 2013 9:53 PM

Top-ranking reply

E.L.A.95 Author

Level 1

123 points

Posted on Nov 17, 2013 9:18 AM

I tried that, now it just says "Waiting for activation" for both iMessage and Facetime.

For Facetime, the "You can be reached by Facetime at" my number is still greyed out and can't be selected.

As for iMessage, the "Send & Receive" says "No Address" and I can't select my number either.

View in context

51 replies

Jun 17, 2014 8:34 AM in response to Wödmasta

I tried all proposed solutions a couple of times. Nothing worked !

So I disconnected imassage.

After IOS upgrade to version 7.1.1. I tried to connect again and surprise it was fine again.

I could see my phone number normal instead of grey and therefore I also could select it.

Aug 18, 2014 11:05 AM in response to bestkneesurgeon

Hi Dr. Shabd,

I am so frusturated and still having trouble with my phone. I am new to Iphones, Apple, and Sprint and bought a refurbished phone from Freedompop, which rides on the Sprint network. The phone is perfect and the calls are good, but for some reason when I click on settings then phone, the number next to "my number" is wrong. It shows up when I send messages and get on Facetime but it is faded out, so I can't change it either there or when I click on Facetime in the settings section. In the "you can be reached by facetime at" it lists my correct email but that same number, again faded out. The caller ID section isn't faded, but still won't let me change anything. When I call another phone, my actual number comes up- same with calling it. When I log on to apple's website and look at my information, this strange number doesn't show up anywhere, so I can't imagine where it is coming from or how to get rid of it. If you have any new ideas, I would really appreciate hearing from you. I have searched and searched and followed directions with turning messaging and facetime off, rebooting, turning back on, ect and nothing is working. Nothing let's me click on "my number" to change it. So frusturating!! Please help me. Thank you for your time!

Sincerely,
Michelle

sberman

Level 10

268,257 points

Nov 16, 2013 10:32 PM in response to E.L.A.95

Here's the troubleshooter:

http://support.apple.com/kb/TS4268

kwekwek

Level 1

4 points

Dec 19, 2017 4:25 AM in response to E.L.A.95

Do you know the solution already?

May 30, 2015 3:53 AM in response to Tylegn

HI Ty!

I am having the same problem as everyone else on this feed and I have tried EVERYTHING. Randomly two days ago my phone stopped receiving iMessages, but I was still receiving them on my Macbook! I can see that the issue is that my phone number is greyed out and I cannot click it, I have tried everything, resetting my network settings, logging out of iMessage and FaceTime on all of my devices and resetting and then logging back in and it STILL wont let me click on my phone number! Any advice? I have tried everything every forum or apple support feed suggests!

Aug 3, 2015 3:49 PM in response to clairefromalbuquerque

I started having a problem with this a few days ago with my MacBookPro. My iPhone and iPad are synching just fine but it has dropped my MBP and I can't get it to receive a code when I try to enable the MBP. I've tried all of the suggestions in this thread but I can't get the MBP back in the loop.

Jul 2, 2016 7:21 AM in response to E.L.A.95

I Also had this problem of not being able to use my phone number for imessage. Reading through here though, someone did say to reset network settings And that worked. I REPEAT, THAT WORKED! Thanks so much for the help!!

Dec 15, 2016 2:30 PM in response to bestkneesurgeon

Hey the method you suggested isnt working i resaterted my applications to original a few days ago and it caused the problem and nothing will fix it my number is just greyed out and the only choice i can choose is my email otherwise it says its waiting for a verif

Dec 22, 2016 5:09 PM in response to Smallzii

Oh my god. I've been trying so hard to solve this problm I had 4 days ago. Last week, my imessage is working properly. Please update me when you solved yours. I tried EVERYTHING, and they're not working :(

ludo167

Level 1

35 points

Nov 17, 2013 10:00 AM in response to E.L.A.95

Same for me

i got a response from Apple today over the phone (Issue on Apple Server Side). Tehcnicians are working on this issue

Ludovic

May 1, 2014 12:29 AM in response to le colibri

You can sign out of your apple ID in imessages settings, disable imessages and then re-enable it and your phone number should be the only one that could be selected!

Shary07

Level 1

5 points

Jun 17, 2014 2:20 AM in response to E.L.A.95

Hii..so am having the same problem!My iphone can't select mu phone number and when i don't select my emails it says 'No address'! cn someone help me out???