iTunes stuck at preparing iPad for software update

As shown here, iTunes is stuck at "preparing iPad for software update."


It hsd been here for over 3 hours. The iPad itself seems normal and doesn't show a sync indication or anything else.


The is iTunes 11.1.3 (8) on Max OS 10.9 Mavericks.


The iPad is iOS 7.0.3.


I cannot quit iTunes, but as noted, the iPad appears to be normal, like nothing is really happening.

Suggestions?




User uploaded file

Posted on Nov 17, 2013 4:49 PM

Reply
4 replies

Nov 22, 2013 9:50 PM in response to mrblog

After being stuck in iTune with status bar saying preparig iPad... I went to the iPad where settings had a red 1 and I press and went into settings. It said that there was an update to the software waiting. I thought that was strange because I had started it from iTunes. so I went head and pressed to start the update from the iPad and it did it and completed the update in about 2 mintues. I know if I had unplugged the iPad or stop iTunes or rebooted it would have corrupted the iPad and I would have had to reload everything again. That's because it happen once before like that. So I hope this works you someone else out there...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes stuck at preparing iPad for software update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.