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User profile for user: hwu248
hwu248 Author
User level: Level 1
5 points

Microsoft Office programs crash when I try to printing in Mavericks

I'm having a printing issue since installing mavericks. Everytime I try to print from a Microsoft Office program (Excel, Word, Powerpoint), the program crashes. I was previously using Office 2008, so I thought that might be the issue, but I installed Office 2011 and updated it so it is all good according to Microsoft AutoUpdate. I can open the print dialogue, but when I click "Print" I get the spinning rainbow of death and the program quits.


Anyone have any ideas on how to fix this?

MacBook Pro (13-inch Mid 2010), OS X Mavericks (10.9)

Posted on Nov 18, 2013 9:34 PM

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User profile for user: PAHU
PAHU
User level: Level 6
16,705 points

Posted on Nov 18, 2013 9:54 PM

If you press the PDF button in the print dialog and select to Save As PDF, do you get the same symptom?


If you don't, then there could be a compatibility issue with Office and the plugins used by the printer driver. One test would be to create a dummy printer using the Generic Postscript driver included with OS X. Open Printers & Scanners and select to add a printer. If the small Nearby Printers window appears, select "Add Printer or Scanner" and then select the IP icon. Enter an IP address like 10.0.1.100, change the Name to Test and select the Generic Postscript driver in the Use menu. Add this printer and then open a Word document. Select to print with the Test printer and click Print. Does this crash Word?

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User profile for user: gregatdunsfold
gregatdunsfold
User level: Level 1
8 points

Nov 14, 2016 12:52 AM in response to LandRover88

Hi,


I'm hoping someone maybe able to help.


Again I'm in the same situation with Excel crashing during the printing process. I've rest the printing system, etc but the problems remains. Again if I hit the print button in the menu bar no problem.


Here's my cash log.


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And the crash log:


08:25:19.184774 +0000ReportCrashcom.apple.message.domain: com.apple.crashreporter.writereport.crash

com.apple.message.signature: Microsoft Excel

com.apple.message.signature2: com.microsoft.Excel ||| 12.3.6 (12.3.6)

com.apple.message.signature3: UNKNOWN

com.apple.message.result: YES

com.apple.message.summarize: YES

SenderMachUUID: A4D82742-92C4-37DE-B477-80E01FD8755D



08:30:03.357315 +0000ReportCrashcom.apple.message.domain: com.apple.crashreporter.writereport.crash

com.apple.message.signature: Microsoft Excel

com.apple.message.signature2: com.microsoft.Excel ||| 12.3.6 (12.3.6)

com.apple.message.signature3: UNKNOWN

com.apple.message.result: YES

com.apple.message.summarize: YES

SenderMachUUID: A4D82742-92C4-37DE-B477-80E01FD8755D



08:39:42.889830 +0000ReportCrashcom.apple.message.domain: com.apple.crashreporter.writereport.crash

com.apple.message.signature: Microsoft Excel

com.apple.message.signature2: com.microsoft.Excel ||| 12.3.6 (12.3.6)

com.apple.message.signature3: UNKNOWN

com.apple.message.result: YES

com.apple.message.summarize: YES

SenderMachUUID: A4D82742-92C4-37DE-B477-80E01FD8755D



08:42:53.421289 +0000ReportCrashcom.apple.message.domain: com.apple.crashreporter.writereport.crash

com.apple.message.signature: Microsoft Excel

com.apple.message.signature2: com.microsoft.Excel ||| 12.3.6 (12.3.6)

com.apple.message.signature3: UNKNOWN

com.apple.message.result: YES

com.apple.message.summarize: YES

SenderMachUUID: A4D82742-92C4-37DE-B477-80E01FD8755D


I hope I got the right info in there and many thanks in advance. 🙂

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Microsoft Office programs crash when I try to printing in Mavericks

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