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Apologies - Another EtreCheck report for diagnosis

Any help with the following will be greatfully received.


I was having some performance issues running Snow Leopard on this machine after a few years of use - was great up until that point. I installed Mavericks to see whether that would help (naive I know!) but this appears to have made things worse if anything.


Have just run the EtraCheck utility and got the following report:


Hardware Information:

MacBook Pro (15-inch, 2.53GHz, Mid 2009)

MacBook Pro - model: MacBookPro5,4

1 2.53 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM


Video Information:

NVIDIA GeForce 9400M - VRAM: 256 MB


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3


Startup Items:

MySQLCOM - Path: /Library/StartupItems/MySQLCOM


System Software:

OS X 10.9 (13A603) - Uptime: 3 days 2:45:3


Disk Information:

ST9250315ASG disk0 : (250.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 249.2 GB (32.61 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


HL-DT-ST DVDRW GS23N


USB Information:

Apple Inc. Built-in iSight


Apple Internal Memory Card Reader


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


Logitech USB Optical Mouse


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:


Kernel Extensions:

com.kaspersky.kext.klif (3.0.2a39)

com.kaspersky.nke (1.6.2a12)

com.kaspersky.kext.kimul.44 (44)

com.kaspersky.kext.mark.1.0.3 (1.0.3)


Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.barebones.textwrangler.plist

[loaded] com.kaspersky.kav.plist

[loaded] com.microsoft.office.licensing.helper.plist


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.kaspersky.kav.gui.plist

[loaded] jp.co.canon.CUPSCAPT.BG.plist


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.akamai.client.plist

[loaded] com.akamai.single-user-client.plist

[failed] com.apple.CSConfigDotMacCert-steve.davison@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist


User Login Items:

iTunesHelper

Safari

Google Drive

Dropbox

Microsoft Database Daemon


3rd Party Preference Panes:

Akamai NetSession Preferences

Flash Player

MySQL


Internet Plug-ins:

CANONiMAGEGATEWAYDL.plugin

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Google Earth Web Plug-in.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin


User Internet Plug-ins:


Bad Fonts:

None


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.2 GB Disk used: 216.59 GB

Destinations:

mac [Network] (Last used)

Total size: 1.96 TB

Total number of backups: 39

Oldest backup: 2013-08-01 17:46:28 +0000

Last backup: 2013-11-19 12:43:24 +0000

Size of backup disk: Excellent

Backup size 1.96 TB > (Disk size 249.2 GB X 3)


Top Processes by CPU:

4% WindowServer

4% Adobe Photoshop Elements

2% kav

1% Safari

1% EtreCheck

1% mtmd

1% mds_stores

1% Mail

1% Skype

0% Microsoft Word


Top Processes by Memory:

180 MB kav

156 MB com.apple.WebKit.WebContent

139 MB Adobe Photoshop Elements

94 MB Skype

90 MB Mail

86 MB Finder

70 MB WindowServer

66 MB Safari

45 MB Google Drive

41 MB Microsoft Word


Virtual Memory Statistics:

24 MB Free RAM

1.17 GB Active RAM

1.15 GB Inactive RAM

516 MB Wired RAM

5.05 GB Page-ins

1.36 GB Page-outs


I can see that there are a couple of [failed]'s as well as what looks like high page-in page-out counts though I would be interested to know whether these ought to be zero ideally, i.e. when should you start worrying about these?


I noticed that I have been having more problems on Snow Leopard after I had installed MS-Office (no choice I am afraid) and Kaspersky. Neither seems to be hogging CPU or RAM according to the above though. Up until that point I had always made a big point to PC-using-friends that I have an old Mac still running like new.


I notice that after the Mac has been running for a few hours I can hear very faint disk chatter (supporting the paging I guess) when I try to change windows. If I have left the machine along for a while it can take a minute or so to come partially back to life.


If it is just about needing more RAM would be happy to purchase, but loathe to do this speculatively.


Many thanks for taking the time to read this.

MacBook Pro (15-inch 2.53 GHz), Mac OS 9.0.x

Posted on Nov 19, 2013 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2013 10:48 AM

Uninstall any Western Digital "SmartWare" or "Drive Utility" software. It has been known to completly erase hard disk data.


Dot-Mac failed because MobileMe has been discontinued for some time.


Uninstall the Kaspersky junk according to its instructions and ensure all its remnants are completely eradicated from your Mac. At least as of a few days ago Kaspersky was not compatible with Mavericks. Unfortunately that means its uninstaller may not be compatible either. You may have to consult Kaspersky to determine your options.


Google Drive doesn't work either.

22 replies

Nov 20, 2013 7:07 AM in response to Braunius

I'm not sure on how to get Apples wdhelper to load correctly. It's manual page is rather brief…

https://developer.apple.com/library/mac/documentation/Darwin/Reference/ManPages/ man8/wdhelper.8.html


Users that did similar 'clean up or remove' reported it wasn't failing after getting rid of some old software. My guess is that it is having trouble because of one of the system level items is causing it trouble :). It's possible it just fails on its own, after a few days of usage, so check it again once you have updated / removed and has the OS running for several days.


As for AV scanners, I like ClamXAV it doesn't try to do lots of maintenance &amp; security tasks. It's also free, and used by OS X server for scanning incoming mail. It didn't do too well in Thomas's test though :(

Nov 20, 2013 8:15 AM in response to Braunius

Braunius wrote:


Many thanks for the rapid reponse. This is not the first time I have seen Kaspersky referred to like this. Interesting to know why you think it is so bad and also what would you recommend in its place.


I recommend following common sense practices, most of which are not unique to using Macs (see below).


... I have seen a few comments on other posts saying it is unecessary to install AV software on a Mac - which seems extreme?


It's not extreme in the least, if you understand that OS X already has robust protection against viruses and malware. You already paid for Apple to do that, and all you have to do now is let it work as designed. Third party vendors who profess unique knowledge of Macs and OS X that is somehow superior to Apple's should be regarded with suspicion, if not outright ridicule for making such outrageous claims.


The vast majority of problems reported on this site are the direct result of downloading and using junk like Kaspersky. Nearly all those products exist for one sole purpose: to take your money, and in that regard the most aggressively marketed products are the ones to be most avoided. The detrimental effects of using such nonessential junk on overall system performance vary by degrees. Some are worse than others, and one similar product I recently tested rendered a brand new Mac nearly unusable. Every time Apple updates or upgrades OS X those effects can change, so a third party "anti-virus" product that performs unobtrusively today may crash your Mac tomorrow. Unless you are willing to spend a significant portion of your time testing and evaluating their relative worth, or worthlessness, with each succeeding OS X update as well as all the other software you need to perform the tasks you require of your Mac, you should avoid all of them. Your Mac is a tool designed to be used, not fussed over every day and then discarded out of utter frustration like a Windows PC.



  • Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
  • Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
  • Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
  • Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
    • Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
    • Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
    • Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
  • Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
  • Don’t install Java unless you are certain that you need it:
    • Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
    • Disable Java in Safari > Preferences > Security.
    • Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
  • Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
    • Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
    • Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
    • If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
  • Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
    • The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
    • OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
    • Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
    • If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
    • Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
  • Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.


Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

Nov 20, 2013 9:47 AM in response to Braunius

A quick bit of feedback on progress.


Having followed just about all of the advice received here I am hopeful that I have done as much as I can without upgrading RAM or the hard disk.


It seems to be running a lot quicker than before and in particular sorting out the startup items has made a huge improvement to the startup and login time.


From experiments it looks like as if backing up my Lightroom catalogue on exit is something which is still slow (though it always was to be sure) and is causing a lot of page outs. Now I don't do this everytime I quit Lightroom so could live with it but I have looked at the cost of replacing the RAM to double from 4 to 8GB and will probably go for this as well - hopefully as the icing on the cake.


I have also learnt a lot more about my Mac along the way which is a bonus.


So many thanks to everyone for your help - it really is appreciated.


P.S. I marked John's first comment as solving my problem, apologies to everyone else that I couldn't mark likewise, I hadn't realised only one answer could be marked this way. If I could have marked it down as a team effort I would!


Message was edited by: Braunius

Nov 20, 2013 9:52 AM in response to John Galt

Hi John,


All good advice and in my defense I had a free copy of Kaspersky via my bank. Having reviewed yours and other's advice I am certainly in a much better position with my Mac now. I should update my profile but I have been in IT for many years - it's only relatively recently that I have discovered the joy of Macs compared to PCs and I wouldn't like to go back now!


Best wishes


Steve

Nov 20, 2013 10:11 AM in response to Braunius

Great.


Personally I'd consider getting a bigger HD before the RAM. At the moment you are pretty full up on a slow HD (5400rpm), so Lightroom will be reading & writing to the 'slower end' of a 'slow disk'.


Think about a wheel, the outside moves faster than the center. The same is true of your disk. Data is stored from the outside towards the inside for this reason.


The graph I was referring to earlier illustrates it for 3 drives (read & write).

http://macperformanceguide.com/images/SeagateMomentus/graph-fill-volume-compare. gif


RAM will help with the swapping, but you will still be writing the changes to a slow disk.


Assuming you could get a big enough SSD it would reduce the amount of slowdown swapping causes, and they don't suffer from the slowdown across the entire volume like spinning disks do.

Nov 20, 2013 11:04 AM in response to Braunius

I have looked at the cost of replacing the RAM to double from 4 to 8GB and will probably go for this as well - hopefully as the icing on the cake.


Ahh, yes, if you only have 4 GB of RAM and are using power apps like LIghtroom, you would probably be happier with 8 GB.


P.S. I marked John's first comment as solving my problem, apologies to everyone else that I couldn't mark likewise


Don't worry about it... most of us aren't here for the points! 🙂

Apologies - Another EtreCheck report for diagnosis

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