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Level 1

0 points

Since a recent update to osx I have been unable to use Safari, when I open it a message comes saying that it has unexpectingly shut down. fire fox is working fine. I have tried in guest user and the same thing happens. Any ideas?

Since a recent update to OSX (I have mountain Lion) I have been unable to use Safari. When trying to open it comes up with a message of unexpectidly shut down. Firefox is working ok. I have tried in guest user and the same message comes up, any ideas? Cheers

iMac, iOS 7.0.4

Posted on Nov 19, 2013 10:32 AM

16 replies

Linc Davis

Level 10

209,559 points

Nov 20, 2013 6:02 AM in response to Boywoo 122

Back up all data.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

From the application's menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

If there's no change, reinstall the OS. You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used to upgrade.

Since a recent update to osx I have been unable to use Safari, when I open it a message comes saying that it has unexpectingly shut down. fire fox is working fine. I have tried in guest user and the same thing happens. Any ideas?

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