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iPhone random restarts due to Backboardd using too much RAM?

Had an Apple support call to try and diagnose why my iPhone randmly soft restarts every so often to the black screen with the white logo.


I notice it happens randomly, two recent incidents were when I was activating the camrea from the home screen and when I double clicked for multi-tasking.


The support lady looked at my diagnostics and said it looked like an Out of Memory error was occurring, and that an application called backboardd was the issue.


I have not yet determined if backboardd is an official part of iOS, or is a remnent of a version of my iPhone back up from the cloud, which contained a component of a jailbreak I performed on an old iPhone some while ago.


The iPhone I have now is running 7.0.4.


Any idea if backboardd is legit, if I can remove it, and if so where from (is it from the link?) http://i1146.photobucket.com/albums/o528/divaschematic/backboard_zps975e18f2.jpg

iPhone 5s, iOS 7.0.2

Posted on Nov 21, 2013 12:19 PM

Reply
19 replies

Dec 12, 2013 9:22 AM in response to KiltedTim

To be clear, two years ago I jailbroke a phone after it was out of warrenty.



I am trying to establish a part of that has stuck itself in my iCloud backup and has made its way back to my iPhone5s, (current iOS I haven't jailbroken it, I cannot nor do I want to).


I am trying to find out if Backboardd is part of the native iOS. if it is, it's down to Apple to sort me out. If not then it's not. But until someone can confirm if it's a part of iOS I can't do very much.


I'm not asking for jailbreak information.


http://theiphonewiki.com/wiki/Backboardd this for example says it's part of iOS, but when I spoke to Apple they said it wasn't theirs.

Dec 13, 2013 6:38 AM in response to fk23

No. You would need to restore your backup to restore the camera roll. Restoring your backup could potentially re-introduce the problem.


Extract any photos from the camera roll before you wipe it. You can sync the photos back to the phone via iTunes after the fact. The contents of photo-stream should download automatically (keep in mind that Photo Stream in the cloud only holds the last 30 days worth of photos).

Dec 21, 2013 9:01 AM in response to KiltedTim

I completely wiped the phone, installed everything manually and it's been a week but it restarted again.


Report below STILL shows backboards on it. I have no idea how it can be there if I installed manually as new. Graham


Incident Identifier: 5B228956-BD2B-4E34-B9D4-8787F1C22D4A

CrashReporter Key: a3fa727fdfab639846d01aac4b6958f2f2d9ff85

Hardware Model: iPhone6,2

OS Version: iPhone OS 7.0.4 (11B554a)

Kernel Version: Darwin Kernel Version 14.0.0: Fri Sep 27 23:08:32 PDT 2013; root:xnu-2423.3.12~1/RELEASE_ARM64_S5L8960X

Date: 2013-12-21 16:54:42 +0000

Time since snapshot: 56 ms


Free pages: 4729

Active pages: 71326

Inactive pages: 32600

Speculative pages: 3398

Throttled pages: 0

Purgeable pages: 2878

Wired pages: 42644

File-backed pages: 24008

Anonymous pages: 83316

Compressions: 5322617

Decompressions: 2686445

Compressor Size: 104353

Uncompressed Pages in Compressor: 261071

Largest process: backboardd


Processes

Name <UUID> rpages recent_max fds [reason] (state)


coresymbolicatio <1fcfe2583ae43349b750cb1fb27f6b55> 87 87 200 (daemon) (idle)

AngryBirdsSeason <f72c60f3c6b934cbbf8a70cdcc3b37a7> 15451 15451 200 (suspended)

com.apple.facebo <6ccd695caf3f37ee87c2a95b78ffd650> 472 472 200 (daemon) (idle)

limitadtrackingd <22983e0098af3cc58e40a549b84fc87c> 323 323 200 (daemon) (idle)

com.apple.Stream <750dc669e6b93f308b3eadecc452c2f5> 182 182 200 (daemon) (idle)

adid <923c299ca14d340bbfb1fc82b7128bbc> 128 128 200 (daemon) (idle)

aosnotifyd <9b707eee605b3ed79e659aec0c96172c> 590 590 200 (daemon) (idle)

feedly <f65e22bd65013d92a5178a7f60168781> 17364 17364 200 (suspended)

AGXCompilerServi <3e8f0c21acac3decbc30ff91dbaaf705> 635 635 200 (daemon) (idle)

AngryBirdsFriend <6d51b24cc2ac3539b34d2e6b8fd278ad> 33278 33278 200 (suspended)

AGXCompilerServi <3e8f0c21acac3decbc30ff91dbaaf705> 527 527 200 (daemon) (idle)

nsnetworkd <d2ce5ee69e2d3c75bd835592fa8f6379> 370 370 200 (daemon) (idle)

absd <e0cdd81f3d7b36bca9bd5d136bb3dc0f> 111 111 200 (daemon) (idle)

storebookkeeperd <bd3e55b901c030a28e0849ba58f27cd6> 1133 1133 200 (daemon) (idle)

SiriViewService <5d2b7f8242613526b8519285f0b78418> 821 821 200 (suspended)

geod <11b3b01893863c0a98149a6b3cab0be9> 424 424 200 (daemon) (idle)

MobileSlideShow <78cdf2f38421370fbb403b56b791ed19> 3319 3319 200 (suspended)

assetsd <b7c33bea37d13263bd6196f656b0bceb> 1318 1318 200 (daemon) (idle)

recentsd <8b6394bd9dfa3c6bbfcbe35b2c26e79c> 514 514 200 (daemon) (idle)

IMDPersistenceAg <8273fba29a743c50a3fe5935d907f064> 367 367 200 (daemon) (idle)

timed <b75e87ae63123c45967d4355a43622bd> 256 256 200 (daemon) (idle)

routined <0bffecf27c643f6097a6f4c6f4750792> 859 859 200 (daemon) (idle)

accountsd <cb88b321caea305b819c78861c81b0c0> 2756 2756 200 (daemon) (idle)

CloudKeychainPro <90dbeb05578f3e0bbd1565b73a90dce7> 163 163 200 (daemon) (idle)

wirelessproxd <9f112d11a5f734019013a43e9fc677a9> 203 203 200 (daemon) (idle)

Tweetbot <648c565ad06031e0bfe87164e296dc1f> 23055 23055 200 (suspended)

itunescloudd <b5212676352c3730a6790fc982cb9c27> 1599 1599 200 (daemon) (idle)

installd <168414caa0da34ed9b5f4bc5348f0a6a> 610 610 200 (daemon) (idle)

MobileGestaltHel <b783dda7a2a0327c93d85a7d94c93add> 165 165 200 (daemon) (idle)

mobileassetd <b7dae5ed4ac938fabd5f8fa28834e2f4> 379 379 200 (daemon) (idle)

sandboxd <c084e37b88df32c6ae3f21516eb4803b> 121 121 200 (daemon) (idle)

medialibraryd <dce561c3a2ea3b8682f4e1ab1bc2166b> 812 812 200 (daemon) (idle)

keybagd <191646aacbae3062b8471689120d732b> 853 853 200 (daemon) (idle)

networkd_privile <ded764728f4d3166b5dcf2682afc97a8> 93 93 200 (daemon) (idle)

syncdefaultsd <8a5bc77b8e073d89b800a3b38240398c> 671 671 200 (daemon) (idle)

AppStore <ec36538513ed3be5a5a70f0dcdbecc38> 3886 3886 200 (suspended)

DuetLST <a8ba1e6da6bd390fb155000022a963eb> 546 546 200 (daemon) (idle)

xpcd <140b5ddf31003794a1508a7bd32df86f> 413 413 200 (daemon) (idle)

lsd <1abde6d1af42396bbf166cc9e37ba914> 2302 2302 200 (daemon) (idle)

securityd <14da750b1c9230c9a67c0518bc742e48> 1277 1277 200 (daemon) (idle)

gamed <3a9b7ad48bbc3db689abab400a8c0eca> 3857 3857 200 (daemon)

Facebook <979b9707d85a31df94b986d91d8c3ce7> 35858 35858 200 (periodic)

Messenger <fa70122da0f235cc9e8e630fe7ab16c0> 4557 4557 200 (periodic)

MobileSMS <fd98ac3fad52357e879f7fbd74f64bd1> 2539 2539 200 (background)

MobileMail <387c38c23acc32dc912a5088ef6b2b66> 23594 23594 200 (continuous)

tccd <a4190e0e6f6b3d23b06326c8935a5bb4> 605 605 200 (daemon)

kbd <4350c1efc23b3182809fcb6d8a7885fd> 10275 10275 200 (daemon)

librariand <f9e63967978833b585958d2d38f51e16> 1002 1002 200 (daemon)

MobilePhone <c4ca225b8be13733a52c6695f1e269cc> 5879 5879 200 (continuous)

CVMServer <33e69f4cceb83ee4a08a65f270f63536> 90 90 200 (daemon)

MobileSafari <e7a0a9831f8c3339a9425f56f51e5005> 27891 27891 200 (frontmost) (resume)

identityservices <cd1fff47d6ad3b0f85cdc5fb39d8b53e> 2070 2070 100 (daemon)

vmd <19de7c691b3137fea83e23261df6802a> 244 244 50 (daemon)

imagent <5080234127f5363fb539ffc3965af6e2> 785 785 50 (daemon)

syslogd <5c3a246617d3399e977efc84c2e29df2> 700 700 50 (daemon)

wifid <ca4f06468bf03d0f8847089e8cd320f1> 2315 2315 50 (daemon)

powerd <a1fc82c399dc36e2b18a6fbb3d936a88> 432 432 100 (daemon)

iaptransportd <4c622f6c4295395997e7a6ec783b4623> 446 446 100 (daemon)

apsd <ceb7855af3a63c2682fab13d5e0aeb82> 1357 1357 100 (daemon)

mediaserverd <f067d4c2a21a30fbabab30d9c94ccbd3> 28902 28902 200 (daemon)

dataaccessd <b155854105f531248c2a44fd3733d59e> 18972 18972 400 (daemon)

calaccessd <d6960604dc2c37499cd597b510055d7e> 4587 4587 200 (daemon)

mediaremoted <4734e15435133a48bdba8714c6b14782> 615 615 100 (daemon)

sharingd <550630f3f5dc3f0aa08ba04876d82e6d> 770 770 200 (daemon)

searchd <241cc57d10ff3a27acc8b56f190bc0f7> 2039 2039 200 (daemon)

itunesstored <0d023473a4a93c93a531210de784b155> 6111 6111 200 (daemon)

mDNSResponder <2b8ad561938f3fc0a6255b607f503040> 849 849 200 (daemon)

locationd <10f268a18d5d3343ab21be48bb005ecf> 4443 4443 200 (daemon)

assistantd <5abc7ba2f2073bc98f6e8902bd736604> 880 880 200 (daemon)

voiced <baad1d590ec8344385d046dacfa431da> 273 273 200 (daemon)

assistant_servic <33c881cc5b193213a31c53f4241a7047> 712 712 200 (daemon)

SpringBoard <fe632b47e4ee342baf4b3701cd11b242> 64154 64154 200 [highwater]

backboardd <2f84882cf3693dfb921f4e0d38966f50> -135196 -135196 50 (daemon)

lockdownd <e280cf66209e3be980809a7d93eea76e> 598 598 50 (daemon)

configd <bb6e02e801a93ef896f2f3cf5cbb00fe> 2328 2328 50 (daemon)

fairplayd.H2 <da123871e48a3b6a9a2998f428e5c05a> 164 164 100 (daemon)

BTServer <3669aefbfb2e3577b17bde9598feda76> 1400 1400 100 (daemon)

distnoted <c40569cbea09312b9310bc74cbc88e29> 223 223 100 (daemon)

WirelessCoexMana <42ae08351ef433ac9b002fb898440b62> 159 159 100 (daemon)

UserEventAgent <0d33b64c0c003a65b9a87c6622921781> 2219 2219 100 (daemon)

biometrickitd <96a562b32d2f3ae0b3d23706c2f5d5ac> 523 523 100 (daemon)

filecoordination <72a4cec360d435c09cb83d2316317288> 515 515 200 (daemon)

ubd <231dc91e9b11307eb98874f9bbfaa86c> 1223 1223 200 (daemon)

EscrowSecurityAl <e14ee8c5bc0f3447b6cdaad44ab402da> 266 266 200 (daemon)

fseventsd <a0223d346d4431a5ba1caabf8505b40e> 899 899 200 (daemon)

networkd <c7aa87e0c2d33d379a09598281a5e3ee> 802 802 200 (daemon)

aggregated <6189b3e3d0c83a879b99cf7cd566dffb> 1360 1360 200 [highwater] (daemon)

cplogd <96828e7047bf36e2a1cdffcc1be700f8> 141 141 200 (daemon)

touchsetupd <0c315f01ae8d3675ad1a4eda4c9b18bb> 240 240 200 (daemon)

CFNetworkAgent <b3f94f89c0be3328a59f4e25598a92b4> 166 166 200 (daemon)

CommCenter <ba4a2aecbe913f0ca31c8902e444db0d> 4682 4682 100 (daemon)

notifyd <bd919e93d6293562af0b7ec0e21247a0> 608 608 100 (daemon)


**End**

iPhone random restarts due to Backboardd using too much RAM?

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