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Level 1

19 points

iPhone random restarts due to Backboardd using too much RAM?

Had an Apple support call to try and diagnose why my iPhone randmly soft restarts every so often to the black screen with the white logo.

I notice it happens randomly, two recent incidents were when I was activating the camrea from the home screen and when I double clicked for multi-tasking.

The support lady looked at my diagnostics and said it looked like an Out of Memory error was occurring, and that an application called backboardd was the issue.

I have not yet determined if backboardd is an official part of iOS, or is a remnent of a version of my iPhone back up from the cloud, which contained a component of a jailbreak I performed on an old iPhone some while ago.

The iPhone I have now is running 7.0.4.

Any idea if backboardd is legit, if I can remove it, and if so where from (is it from the link?) http://i1146.photobucket.com/albums/o528/divaschematic/backboard_zps975e18f2.jpg

iPhone 5s, iOS 7.0.2

Posted on Nov 21, 2013 12:19 PM

19 replies

Beka6

Level 1

0 points

Jan 9, 2014 2:29 AM in response to fk23

Hi Graham!

Actually backboardd is the daemon (background process) that runs the iOS. (Hence the extra 'd' at the end). Among other things it manages apps and hardware... it has nothing to do with jailbreaking... so no worries there. Likely the problem could lie in the actual processor..just a guess here, but a DFU probably won't do much after a few days. It seems like it is probably a hardware issue..or a serious iOS problem. Just out of curiousity, have you have much problems with corrupted data on your phone? (ie. a TON of 'Other' when you go to the summary page on iTunes?)

If you still have a warranty, you may want to talk with an FRS or Genius at Apple... Best of Luck! =)

Beka6

Level 1

0 points

Jan 9, 2014 2:32 AM in response to KiltedTim

Hi KiltedTim!

Just an FYI.. backboardd isn't a jailbreak app, but rather an iOS backround process. =)

fk23 Author

Level 1

19 points

Jan 9, 2014 6:24 AM in response to Beka6

IN the end the phone surpport guys at Apple decided it myst be hardware rather than software as logs showed multiple corruptions, I was told.. They made me an Apple Store apointment and they just replaced the handset. This was about two weeks ago.

It's happened once so far on the new phone, but I'm giving it the benfit of the doubt, I was editing a heavy video. It hasn't happened yet since then so fingers crossed the new handset is fine...hopefully.

Jan 31, 2014 2:26 AM in response to fk23

Have you had any more restarts, fk23? Can you test if it crashes loading this page and report back?

http://9to5mac.com/2013/11/08/a-week-with-the-ipad-air-in-three-words-believe-th e-hype/

See this; https://discussions.apple.com/thread/5532206?start=270&tstart=0

iPhone random restarts due to Backboardd using too much RAM?