Level 1

9 points

Anyone having UPS delivery problems out of Incheon, S. Korea?

My iPad Air shipped out of Chengdu 11.18.2013 and arrived Incheon 6:05 a.m. Korean time 11.19 (still 11.18 here). Then it apparently sat there for days (3 or so) with no change showing on UPS tracking screen.

Finally I got an email from UPS in the AM today (EST) saying it would be delivered, as promised all along on the tracking site, on the afternoon of 11.22 (tomorrow as I write).

But wait! In mid-AM (yes, I am obsessed), I checked tracker and saw that finally the screen showed a change: the word "EXCEPTION" now appeared in red cap letters at top and it shows for 11.22 a remark that flight was "canceled due to circumstances beyond the control of UPS." No new delivery date given. No updates on screen since then.

I went to live chat and they could tell me no more. Said to watch the tracker.

Ugh.

WHY would my iPad have sat in Incheon for so long? Why does trouble with just one of many UPS flights out of Incheon for Anchorage screw up my delivery so royally? Why does Flight Aware show no cancellation of any UPS flights betweem Incheon and Anchorage?(Yes, I am assuming that's the way to Louisville, UPS domestic base.)

How many iPads and iPhones got delayed, I wonder.

And I guess now I have to wait until after the coming weekend, maybe eve to get a new delivery date.

(Yes, when I ordered on line at Apple store, delivery was promised between 11.25 and 12.2 --- so I am still ahead of the game. But Apple always beats those outside estimates.

Would be a lot less frustrating if UPS tracking actually provided some useful information.

I am still hoping against hope it will still show up tomorrow.

Anyone else excperienced this kind of thing?

iPad Air Wi-Fi, Cellular, iOS 7.0.4, 128 gb memory, black

Posted on Nov 21, 2013 11:59 AM

24 replies

CocoKu

Level 1

5 points

Nov 22, 2013 3:47 PM in response to JackArrow

The iPads left Anchorage!!! We are getting closer!!!

CocoKu

Level 1

5 points

Nov 23, 2013 8:09 PM in response to JackArrow

That UPS website is so screwed up!!! I saw that the last update said it departed Louisville, now all that is erased and said clearance completed in Incheon! What the ****!!!!

Bual

Level 1

0 points

Nov 24, 2013 1:17 AM in response to JackArrow

Delays for me too...

I called Apple tonight after UPS tracking says that my Mini has been in Schenzhen for 4 days and the "Delivery Status" shows: Exception.

2 hours later... the status says: In Transit... and that it has been in Chek Lap Kok, Hong Kong for 4 days.

It was supposed to be delivered on Wednesday Nov 27th. (in 3 days)

I can't see that happening... and I'm going away until Dec 20th.

*dang!*

(I know it's not shipped out of Incheon.... I just needed to vent!!!)

Bual

Level 1

0 points

Nov 24, 2013 1:40 AM in response to Bual

huh?... they just added a new delivery date... status: In Transit On Time

Shows it's still in Hong Kong... but going to be delivered to me tomorrow in BC, Canada.

hope so! *lol*

edit: well that lasted 2 minutes...

tracking revised to say: In Transit... and no delivery date.

JackArrow Author

Level 1

9 points

Nov 24, 2013 5:37 AM in response to CocoKu

That's wierd. Hope it has been updated since then.

After Anchorage, mine went on to Louisville within hours, then quickly on to "Jamaica NY" (KJFK I presume, which makes sense, because I live on Long Island), from which it was departure scanned prompty ... but no indication since then of where it went from there -- but by truck no doubt to a regional Long Island depot to be ready for loading into local route trucks. Delivery date now shown of tomorrow, Monday.

I think next time I'm gonna pay for 2 day delivery.

Looking at Bual's posts, I see that an "exception" apparently is not all that unusual.

Bad scene that Bual will be away for weeks ande miss the new delivery date ... That's a hassle.

Couple of years ago I ordered my wife an ipad for Xmas; language on the Apple store site seemed to suggest it could be delivered by Christmas a week away (this was an impulse gift). Nope ... had to wrap the empty box my old first gen ipad (soon to be retired) had come in with a note inside saying she'd get hers in a few days.

CocoKu

Level 1

5 points

Nov 24, 2013 10:31 AM in response to JackArrow

I guess i jumped the gun! Last night it changed back to being in Louisville and it has since departed there, but that was my last update!!! maybe they do not update on sunday! my delivery date shows tomorrow as well! Im gonna flip if it does not arrive! I didnt realize they do 2 day delivery? i would assume not since its coming fresh from the factory!

I have to say after all this im so worried that there will be something wrong with it when i open it!!! i guess i would just take it to the apple store and replace it then? The only reason I ordered it was to use Bill Me Later. You have to get it shipped from the factory to use that payment method. So stupid because my local Apple store had them in stock. I did receive my blue apple ipad air case the other day. its really nice!

Well I guess we should touch base when we finally receive them and try them out!!!!

CocoKu

Level 1

5 points

Nov 25, 2013 7:05 PM in response to JackArrow

Hey there! Well I got my ipad air around noon central time and I absolutely love it! It's perfect so far! No issues! Hope you had good luck with yours as well! Enjoy!

JackArrow Author

Level 1

9 points

Nov 26, 2013 4:59 AM in response to CocoKu

Got mine late on Monday ... around 5 p.m. eastern. Set it up, restored it on my Mac from a backup I made of my old iPad Saturday and started in -- it is much faster and snappier and with a much sharper screen than my old first generation. No issues for me either. It's great. Glad the waiting is over ... onward to Thanksgiving. You too ... Enjoy.

Nov 3, 2016 5:07 PM in response to JackArrow

Yes, iPhone 7 plus was shipped on 10/28/16 and sat at UPS in China for 3 days finally went to Incheon on 11/1/16 where it is still sitting today (11/3/16). Apple should seriously consider using another reputable carrier because UPS has a condescending attitude of you'll get it when you get it (just wait).

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Anyone having UPS delivery problems out of Incheon, S. Korea?