update won't complete

Question

Level 1

22 points

update won't complete

i have an ipad 3. i just started to install the latest update but it will not finish the install. i just have the black scren with the apple and the line only about 1/8 of the way along and stopped. i have turned off and on but no luck. does anyone have any thoughts on this? i can't make anything happen at all. thanks.

Posted on Nov 24, 2013 1:32 PM

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Answer 1

Demo

Level 10

166,507 points

Nov 24, 2013 1:35 PM in response to gail kovler2

The stalled progress bar is a sign that you need to use recovery mode in order to restore your iPad now. Take a look at this.

iOS: Unable to update or restore - Support - Apple

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Answer 2

sberman

Level 10

264,339 points

Nov 24, 2013 1:35 PM in response to gail kovler2

Try recovery mode as described here. Note you may have to attempt getting into recovery mode more than once to succeed.

http://support.apple.com/kb/HT1808

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Answer 3

gail kovler2 Author

Level 1

22 points

Nov 24, 2013 3:23 PM in response to sberman

i have followed all instructions and tried twice. each time i get a message after the restor process starts saying:

"there was a problem downloading the software for the ipad "ipad". and unknown error occurred (-50).

HELP!

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Answer 4

sberman

Level 10

264,339 points

Nov 24, 2013 9:07 PM in response to gail kovler2

Error 13, 14, 35 and 50 (or -50)

These errors are typically resolved by performing one or more of the steps listed below:

Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different Dock Connector or Lightning Connector to USB cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

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