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My iPad Air will at random restart itself! Anyone else understand or know why this is?

My iPad Air will at random restart itself! It doesn't matter what your doing or what App your using, it just stops, shows the apple logo, and returns to the lock screen. It's happened about 6 times in one week. Anyone else understand or know why this is? Is this a hardware or a software issue? I am considering exchanging it for a new one, but if this is a general software meets hardware issue or is consistent with all iPad Airs then I may just keep the one I have, contingent Apple has an update to correct the issue. I am not sure what to do. I love the iPad, but can't keep one that reboots itself at random. Anybody experiencing the same problem? Any suggestions or advice is much appreciated. Thanks!!!

iPad, iOS 7.0.4

Posted on Nov 25, 2013 11:41 PM

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Posted on Nov 29, 2013 12:17 AM

I have the same problem. It restarts itself at least once a day, sometimes quite a bit more frequent. Like you it seems to happen randomly to me, there's not one thing that triggers it. I've never had this problem with my iPhone.

66 replies

Oct 16, 2014 5:27 AM in response to Twitchside

HI everyone. I purchased my iPad Air recently and have had the same issue of it randomly restarting many times a day. This happens regardless of what I'm doing or the level of charge it has. I worked with an Apple Support person to try to resolve this issue to no avail. Apple had me return it to them and I got it back with a letter saying "Nothing is wrong With your iPad!". Well,it only took a very short period of time when it began to randomly restart many times a day. I am so frustrated! we pay $$$$ to get "top of the line products" and this happens. Not sure what to do next???

Jan 16, 2015 9:19 AM in response to Twitchside

i bought one month ago an ipad air 2 64gb and from the first week of usage i have the same problem. It restarts by its own randomly. Sometimes a red or a blue screen shows up. And it restarts more than one time in the row until it opens again. i contacted apple support and they could not tell me if it is a software or hardware problem. They told me to run a diagnostic test and no problem was found. Also i restored the ipad as a new and the problem still exists. i sent the ipad to the official apple service(as it is under warranty) and i wait their answer. It is extremely annoying to buy a product for a considerable price, with high quality expectations and such problems shows up from the first week. as i understand it is a common problem among ipad users and i can not believe that apple can not deal with it. it is supposed that you buy apple products in order to avoid such problems.

My iPad Air will at random restart itself! Anyone else understand or know why this is?

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