Mac App store problem after Mavericks install

Make sure you are using the same Apple ID registered in System Preferences > Users & Groups > Password to download apps.

What happens when you try?

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Back up all data.

This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.

Step 1

If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box markedAllow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

Triple-click anywhere in the following line on this page to select it:

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

Boot into Recovery. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open.

In the Terminal window, type this:

res

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

As I wrote above, wrong permissions. How they got that way, I don't know.

Hi .. I'm having a similar issue but just when doing SU .. take a look at the log ... I tried step 1 w/o luck

thx

Dec 17 23:21:14 dagobah.lan softwareupdated (200)[214]: Adding client SUUpdateServiceClient pid=817, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Dec 17 23:21:14 dagobah.lan installd[580]: PackageKit: Adding client PKInstallDaemonClient pid=214, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Dec 17 23:21:14 dagobah.lan softwareupdated (200)[214]: SoftwareUpdate: could not create parent path for partial download: /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/local host/AdoptedManual (Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “AdoptedManual” in the folder “localhost”." UserInfo=0x7fcb229bd540 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.Software Update/localhost/AdoptedManual, NSUnderlyingError=0x7fcb22a4d030 "The operation couldn’t be completed. Permission denied"})

Dec 17 23:21:14 dagobah.lan softwareupdated (200)[214]: SoftwareUpdate: Could not create archive copy at /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/local host/AdoptedManual/OSXUpd10.9.1.pkg

Dec 17 23:21:15 dagobah.lan softwareupdated (200)[214]: Failed to write state: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “com.apple.SoftwareUpdate.SUUpdateServiceDaemon.state”." UserInfo=0x7fcb22c1d8a0 {NSURL=file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.Softwa reUpdate.SUUpdateServiceDaemon.state, NSUserStringVariant=Folder, NSUnderlyingError=0x7fcb22ca6380 "The operation couldn’t be completed. Operation not permitted"}

My resuolution was:

Thank you - the Keychain master certificates were my issue for a iMac upgraded from 10.5.8 to 10.9 Mavericks from a Time Machine restore. I was getting "cannot download software because of a network problem" from Apple automatic software downloads (for printer drivers or Java and such) as well as a blank App Store. The Keychain Master Certificates were the issue - a tedious 20 minute fix. Thanks!

from: iTunes can’t verify the identity of the server

I had the exact same problem as fistobar (except mine was after updating to 10.9.4). I couldn't find or think of a fix for it until I saw Linc's method here. Step 1 didn't work for me - but step 2 did! So I thought I'd share my gratitude too. 🙂

Here is what my console is saying:

11/5/14 23:19:34.185 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9c0e010> connection from pid 668 with interface <AccountServiceInterface: 0x7facb9c36290> (PID 668)

11/5/14 23:19:34.203 App Store[668]: Unknown class 'FRPageController', using 'NSObject' instead. Encountered in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

11/5/14 23:19:34.205 App Store[668]: Failed to connect (delegate) outlet from (NSObject) to (FRNavigationController): missing setter or instance variable

11/5/14 23:19:34.205 App Store[668]: Failed to connect (view) outlet from (NSObject) to (FRWindowBackgroundView): missing setter or instance variable

11/5/14 23:19:34.205 App Store[668]: Failed to connect (pageController) outlet from (FRNavigationController) to (NSObject): missing setter or instance variable

11/5/14 23:19:34.215 storeassetd[422]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fcb2040e3e0> connection from pid 668 with interface <AssetServiceInterface: 0x7fcb2040d9e0> (PID 668)

11/5/14 23:19:34.225 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

11/5/14 23:19:34.235 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9e195c0> connection from pid 668 with interface <AccountServiceInterface: 0x7facb9e11840> (PID 668)

11/5/14 23:19:34.282 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

11/5/14 23:19:34.282 App Store[668]: NSWindow warning: adding an unknown subview: <_NSThemeCloseWidget: 0x60800018c7e0>

11/5/14 23:19:34.283 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

11/5/14 23:19:34.284 App Store[668]: Call stack:

(

0 AppKit 0x00007fff89a41b3c -[NSThemeFrame addSubview:] + 107

1 AppKit 0x00007fff89430b8f -[NSView addSubview:positioned:relativeTo:] + 208

2 StoreUI 0x00000001038c713a -[FRWindow handleToolbarViewChangedNotification:] + 1085

3 CoreFoundation 0x00007fff9748dcbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

4 CoreFoundation 0x00007fff9737f1b4 _CFXNotificationPost + 3140

5 AppKit 0x00007fff893acad9 -[NSView _postFrameChangeNotification] + 422

6 AppKit 0x00007fff893abae6 -[NSView setFrameOrigin:] + 862

7 StoreUI 0x00000001038c6fc0 -[FRWindow handleToolbarViewChangedNotification:] + 707

8 StoreUI 0x00000001038c6b54 -[FRWindow setToolbar:] + 183

9 App Store 0x000000010389315f App Store + 8543

10 AppKit 0x00007fff895c2637 -[NSWindowController _windowDidLoad] + 586

11 AppKit 0x00007fff895a97f2 -[NSWindowController window] + 110

12 App Store 0x00000001038929d8 App Store + 6616

13 CoreFoundation 0x00007fff9748dcbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

14 CoreFoundation 0x00007fff9737f1b4 _CFXNotificationPost + 3140

15 Foundation 0x00007fff90b7eea1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

16 AppKit 0x00007fff893742d7 -[NSApplication finishLaunching] + 440

17 AppKit 0x00007fff89373da1 -[NSApplication run] + 128

18 AppKit 0x00007fff8935f424 NSApplicationMain + 1832

19 libdyld.dylib 0x00007fff8d2c65c9 start + 1

20 ??? 0x0000000000000001 0x0 + 1

)

11/5/14 23:19:34.285 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

11/5/14 23:19:34.298 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

11/5/14 23:19:34.397 storeassetd[422]: addOperation <LoadUpdateQueueOperation: 0x7fcb2041b5c0>{name = '(null)'}

11/5/14 23:19:34.400 storeuid[468]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fce0a635be0> connection from pid 668 with interface <UIServiceInterface: 0x7fce0a50e530> (PID 668)

11/5/14 23:19:34.401 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9e56510> connection from pid 422 with interface <AccountServiceInterface: 0x7facb9e450a0> (PID 422)

11/5/14 23:19:34.000 kernel[0]: BUG in process suhelperd[261]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

11/5/14 23:19:34.414 storeaccountd[269]: tcp_connection_destination_prepare_complete 169 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:34.581 storeaccountd[269]: tcp_connection_destination_prepare_complete 170 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:34.665 storeaccountd[269]: tcp_connection_destination_prepare_complete 171 connectx to 80.97.209.9:80@0 failed: Host is down

11/5/14 23:19:34.666 storeaccountd[269]: tcp_connection_destination_prepare_complete 171 connectx to 80.97.209.50:80@0 failed: Host is down

11/5/14 23:19:34.669 storeaccountd[269]: tcp_connection_destination_prepare_complete 172 connectx to 17.154.66.38:80@0 failed: Host is down

11/5/14 23:19:34.757 storeaccountd[269]: tcp_connection_destination_prepare_complete 173 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:34.000 kernel[0]: Sandbox: storeuid(468) deny mach-lookup com.apple.dock.server

11/5/14 23:19:34.925 storeaccountd[269]: tcp_connection_destination_prepare_complete 174 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:35.005 storeaccountd[269]: tcp_connection_destination_prepare_complete 175 connectx to 80.97.209.9:80@0 failed: Host is down

11/5/14 23:19:35.005 storeaccountd[269]: tcp_connection_destination_prepare_complete 175 connectx to 80.97.209.50:80@0 failed: Host is down

11/5/14 23:19:35.009 storeaccountd[269]: tcp_connection_destination_prepare_complete 176 connectx to 17.154.66.38:80@0 failed: Host is down

11/5/14 23:19:35.092 storeaccountd[269]: tcp_connection_destination_prepare_complete 177 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:35.252 storeaccountd[269]: tcp_connection_destination_prepare_complete 178 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:35.339 storeaccountd[269]: tcp_connection_destination_prepare_complete 179 connectx to 80.97.209.9:80@0 failed: Host is down

11/5/14 23:19:35.340 storeaccountd[269]: tcp_connection_destination_prepare_complete 179 connectx to 80.97.209.50:80@0 failed: Host is down

11/5/14 23:19:35.344 storeaccountd[269]: tcp_connection_destination_prepare_complete 180 connectx to 17.154.66.38:80@0 failed: Host is down

11/5/14 23:19:35.439 storeaccountd[269]: tcp_connection_destination_prepare_complete 181 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:35.597 storeaccountd[269]: tcp_connection_destination_prepare_complete 182 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:35.680 storeaccountd[269]: tcp_connection_destination_prepare_complete 183 connectx to 80.97.209.9:80@0 failed: Host is down

11/5/14 23:19:35.681 storeaccountd[269]: tcp_connection_destination_prepare_complete 183 connectx to 80.97.209.50:80@0 failed: Host is down

11/5/14 23:19:35.685 storeaccountd[269]: tcp_connection_destination_prepare_complete 184 connectx to 17.154.66.38:80@0 failed: Host is down

11/5/14 23:19:35.690 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9f503e0> connection from pid 422 with interface <AccountServiceInterface: 0x7facb9f519b0> (PID 422)

11/5/14 23:19:35.772 storeaccountd[269]: tcp_connection_destination_prepare_complete 185 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:35.941 storeaccountd[269]: tcp_connection_destination_prepare_complete 186 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:36.030 storeaccountd[269]: tcp_connection_destination_prepare_complete 187 connectx to 80.97.209.9:80@0 failed: Host is down

11/5/14 23:19:36.031 storeaccountd[269]: tcp_connection_destination_prepare_complete 187 connectx to 80.97.209.50:80@0 failed: Host is down

11/5/14 23:19:36.036 storeaccountd[269]: tcp_connection_destination_prepare_complete 188 connectx to 17.154.66.38:80@0 failed: Host is down

11/5/14 23:19:36.125 storeaccountd[269]: tcp_connection_destination_prepare_complete 189 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:36.286 storeaccountd[269]: tcp_connection_destination_prepare_complete 190 connectx to 23.64.210.217:443@0 failed: Host is down

11/5/14 23:19:36.370 storeaccountd[269]: tcp_connection_destination_prepare_complete 191 connectx to 80.97.209.9:80@0 failed: Host is down

11/5/14 23:19:36.370 storeaccountd[269]: tcp_connection_destination_prepare_complete 191 connectx to 80.97.209.50:80@0 failed: Host is down

11/5/14 23:19:36.374 storeaccountd[269]: tcp_connection_destination_prepare_complete 192 connectx to 17.154.66.38:80@0 failed: Host is down

11/5/14 23:19:36.969 com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.49DDBF55-58B9-4433-BD19-E45F746DBDB5[670]) Service exited with abnormal code: 1

11/5/14 23:19:36.986 launchd[1]: BUG in libdispatch client: _dispatch_kevent_machport_enable: mach_port_move_member() failed (os/kern) invalid right - 0x11

11/5/14 23:19:37.000 kernel[0]: Sandbox: storeuid(468) deny mach-lookup com.apple.dock.server

My Mac App Store show the message "Cannot connect to the App Store". It does not allow me to login or logout. The quoted message is all I get. Can you help?