13 Replies Latest reply: Nov 5, 2014 1:25 PM by atarnovski
fistobar Level 1 Level 1 (0 points)

I have installed Mavericks, 3 times now, on my MacBook Air. There have been a few hicups but the only one I have been unable to fix is the App Store. It will open, accept my user name and perform updates however it will not allow me to view or download new Apps. If I create a new user that user has full functionality. So the Maverick install has obviously done something to my Mac Store user settings. Has anyone any idea how I fix it?

 

Thanks


MacBook Air, OS X Mavericks (10.9)
  • Carolyn Samit Level 10 Level 10 (100,435 points)

    Make sure you are using the same Apple ID registered in System Preferences > Users & Groups > Password to download apps.

  • Linc Davis Level 10 Level 10 (173,925 points)

    What happens when you try?

  • fistobar Level 1 Level 1 (0 points)

    When I open App Store I have blank screens, except for the background logo, on both the "Featured" and "Top Charts" screens and the little spinning wheel (this will spin over night if I do nothing else). If I click to change screens between these screens this spinning wheel disappears but nothing else changes. If I open "Categories" the page is populated, if I click on a link on this page nothing happens and all other links on the page become inactive (ie the little pointy finger cursor does not appear over a link, just an arrow) and if I then go back to the first 2 screens the screens are now totally blank, the background logo has disappeared.

    As far as I can tell the "Purchased" and "Updates" screens function as they should.

  • fistobar Level 1 Level 1 (0 points)

    I am using the same Apple ID.

  • Linc Davis Level 10 Level 10 (173,925 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • fistobar Level 1 Level 1 (0 points)

    Here is the Console output:

     

    28/11/2013 6:01:54.272 pm com.apple.SecurityServer[15]: Killing auth hosts

    28/11/2013 6:01:54.272 pm com.apple.SecurityServer[15]: Session 100039 destroyed

    28/11/2013 6:01:54.277 pm com.apple.SecurityServer[15]: Session 100040 created

    28/11/2013 6:01:55.294 pm xpcd[2839]: (null): failed to resolve application group container for com.apple.MessagesLegacyTransferArchive: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Application Support” in the folder “Library”." UserInfo=0x7f80b8cf2ab0 {NSFilePath=/Users/c***********e/Library/Group Containers/com.apple.MessagesLegacyTransferArchive/Library/Application Support, NSUnderlyingError=0x7f80b8cf29e0 "The operation couldn’t be completed. Permission denied"}

    28/11/2013 6:01:55.295 pm xpcd[2839]: com.apple.ShareKitHelper[4586]: registration request failed: (0x11, 0x0) You don’t have permission to save the file “Application Support” in the folder “Library”.

    28/11/2013 6:01:55.925 pm com.apple.launchd[1]: (com.apple.ShareKitHelper[4586]) Job appears to have crashed: Illegal instruction: 4

    28/11/2013 6:01:55.925 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:01:56.115 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:01:56.667 pm ReportCrash[4574]: Saved crash report for com.apple.ShareKitHelper[4586] version 1.0 (185) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2013-11-28-180156_C*** **Air-2.crash

    28/11/2013 6:02:06.182 pm xpcd[2839]: (null): failed to resolve application group container for com.apple.MessagesLegacyTransferArchive: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Application Support” in the folder “Library”." UserInfo=0x7f80b8cfae10 {NSFilePath=/Users/c************e/Library/Group Containers/com.apple.MessagesLegacyTransferArchive/Library/Application Support, NSUnderlyingError=0x7f80b8e06230 "The operation couldn’t be completed. Permission denied"}

    28/11/2013 6:02:06.182 pm xpcd[2839]: com.apple.ShareKitHelper[4593]: registration request failed: (0x11, 0x0) You don’t have permission to save the file “Application Support” in the folder “Library”.

    28/11/2013 6:02:06.234 pm ReportCrash[4594]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

    28/11/2013 6:02:06.698 pm com.apple.launchd[1]: (com.apple.ShareKitHelper[4593]) Job appears to have crashed: Illegal instruction: 4

    28/11/2013 6:02:06.698 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:02:06.962 pm ReportCrash[4594]: Saved crash report for com.apple.ShareKitHelper[4593] version 1.0 (185) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2013-11-28-180206_C*** **Air-2.crash

    28/11/2013 6:02:12.263 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 4 seconds

    28/11/2013 6:02:16.306 pm com.apple.WebKit.WebContent[4591]: CKSoftwareMap: Registering with Daemon

    28/11/2013 6:02:16.381 pm xpcd[2839]: (null): failed to resolve application group container for com.apple.MessagesLegacyTransferArchive: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Application Support” in the folder “Library”." UserInfo=0x7f80b8cf4470 {NSFilePath=/Users/c***********e/Library/Group Containers/com.apple.MessagesLegacyTransferArchive/Library/Application Support, NSUnderlyingError=0x7f80b8cf43a0 "The operation couldn’t be completed. Permission denied"}

    28/11/2013 6:02:16.382 pm xpcd[2839]: com.apple.ShareKitHelper[4595]: registration request failed: (0x11, 0x0) You don’t have permission to save the file “Application Support” in the folder “Library”.

    28/11/2013 6:02:17.103 pm com.apple.launchd[1]: (com.apple.ShareKitHelper[4595]) Job appears to have crashed: Illegal instruction: 4

    28/11/2013 6:02:17.103 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:02:17.346 pm ReportCrash[4594]: Saved crash report for com.apple.ShareKitHelper[4595] version 1.0 (185) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2013-11-28-180217_C*** **Air-2.crash

    28/11/2013 6:02:18.033 pm com.apple.WebKit.WebContent[4590]: CKSoftwareMap: Registering with Daemon

    28/11/2013 6:02:21.346 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 5 seconds

    28/11/2013 6:02:26.413 pm xpcd[2839]: (null): failed to resolve application group container for com.apple.MessagesLegacyTransferArchive: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Application Support” in the folder “Library”." UserInfo=0x7f80b8e0d1c0 {NSFilePath=/Users/c***********e/Library/Group Containers/com.apple.MessagesLegacyTransferArchive/Library/Application Support, NSUnderlyingError=0x7f80b8cda590 "The operation couldn’t be completed. Permission denied"}

    28/11/2013 6:02:26.414 pm xpcd[2839]: com.apple.ShareKitHelper[4596]: registration request failed: (0x11, 0x0) You don’t have permission to save the file “Application Support” in the folder “Library”.

    28/11/2013 6:02:26.916 pm com.apple.launchd[1]: (com.apple.ShareKitHelper[4596]) Job appears to have crashed: Illegal instruction: 4

    28/11/2013 6:02:26.916 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:02:27.146 pm ReportCrash[4594]: Saved crash report for com.apple.ShareKitHelper[4596] version 1.0 (185) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2013-11-28-180227_C*** *Air-2.crash

    28/11/2013 6:02:36.982 pm xpcd[2839]: (null): failed to resolve application group container for com.apple.MessagesLegacyTransferArchive: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Application Support” in the folder “Library”." UserInfo=0x7f80b8f22650 {NSFilePath=/Users/c**********e/Library/Group Containers/com.apple.MessagesLegacyTransferArchive/Library/Application Support, NSUnderlyingError=0x7f80b8f22580 "The operation couldn’t be completed. Permission denied"}

    28/11/2013 6:02:36.982 pm xpcd[2839]: com.apple.ShareKitHelper[4597]: registration request failed: (0x11, 0x0) You don’t have permission to save the file “Application Support” in the folder “Library”.

    28/11/2013 6:02:37.473 pm com.apple.launchd[1]: (com.apple.ShareKitHelper[4597]) Job appears to have crashed: Illegal instruction: 4

    28/11/2013 6:02:37.473 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:02:37.702 pm ReportCrash[4594]: Saved crash report for com.apple.ShareKitHelper[4597] version 1.0 (185) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2013-11-28-180237_C*** *Air-2.crash

    28/11/2013 6:02:47.539 pm xpcd[2839]: (null): failed to resolve application group container for com.apple.MessagesLegacyTransferArchive: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “Application Support” in the folder “Library”." UserInfo=0x7f80b8f21b50 {NSFilePath=/Users/c************e/Library/Group Containers/com.apple.MessagesLegacyTransferArchive/Library/Application Support, NSUnderlyingError=0x7f80b8f7a280 "The operation couldn’t be completed. Permission denied"}

    28/11/2013 6:02:47.539 pm xpcd[2839]: com.apple.ShareKitHelper[4598]: registration request failed: (0x11, 0x0) You don’t have permission to save the file “Application Support” in the folder “Library”.

    28/11/2013 6:02:48.083 pm com.apple.launchd[1]: (com.apple.ShareKitHelper[4598]) Job appears to have crashed: Illegal instruction: 4

    28/11/2013 6:02:48.083 pm com.apple.launchd[1]: (com.apple.ShareKitHelper) Throttling respawn: Will start in 10 seconds

    28/11/2013 6:02:48.310 pm ReportCrash[4594]: Saved crash report for com.apple.ShareKitHelper[4598] version 1.0 (185) to /Library/Logs/DiagnosticReports/com.apple.ShareKitHelper_2013-11-28-180248_C*** *sAir-2.crash

     

     

    PS I have previously repaired permissions

     

    Thanks for your ongoing assistance.

  • Linc Davis Level 10 Level 10 (173,925 points)

    Back up all data.

    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.

    Step 1

    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box markedAllow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

    Triple-click anywhere in the following line on this page to select it:

    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use  another browser, you may have to press the return key after pasting.

    You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

    The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

    Step 2 (optional)

    Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

    Boot into Recovery. When the OS X Utilities screen appears, select

    Utilities Terminal

    from the menu bar. A Terminal window will open.

    In the Terminal window, type this:

    res

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window will open. You’re not going to reset a password.

    Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select

    Restart

    from the menu bar.

  • fistobar Level 1 Level 1 (0 points)

    Thank you. Step 1 did it.

     

    I don't suppose you can explain to me what went wrong, and why?

     

    I appreciate your efforts.

     

    Thanks again.

  • Linc Davis Level 10 Level 10 (173,925 points)

    As I wrote above, wrong permissions. How they got that way, I don't know.

  • oswjim Level 1 Level 1 (0 points)

    Hi .. I'm having a similar issue but just when doing SU .. take a look at the log ... I tried step 1 w/o  luck

     

    thx

     

    Dec 17 23:21:14 dagobah.lan softwareupdated (200)[214]: Adding client SUUpdateServiceClient pid=817, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

     

    Dec 17 23:21:14 dagobah.lan installd[580]: PackageKit: Adding client PKInstallDaemonClient pid=214, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

     

    Dec 17 23:21:14 dagobah.lan softwareupdated (200)[214]: SoftwareUpdate: could not create parent path for partial download: /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/local host/AdoptedManual (Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “AdoptedManual” in the folder “localhost”." UserInfo=0x7fcb229bd540 {NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.Software Update/localhost/AdoptedManual, NSUnderlyingError=0x7fcb22a4d030 "The operation couldn’t be completed. Permission denied"})

     

    Dec 17 23:21:14 dagobah.lan softwareupdated (200)[214]: SoftwareUpdate: Could not create archive copy at /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpdate/local host/AdoptedManual/OSXUpd10.9.1.pkg

     

    Dec 17 23:21:15 dagobah.lan softwareupdated (200)[214]: Failed to write state: Error Domain=NSCocoaErrorDomain Code=513 "You don’t have permission to save the file “com.apple.SoftwareUpdate.SUUpdateServiceDaemon.state”." UserInfo=0x7fcb22c1d8a0 {NSURL=file:///var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.Softwa reUpdate.SUUpdateServiceDaemon.state, NSUserStringVariant=Folder, NSUnderlyingError=0x7fcb22ca6380 "The operation couldn’t be completed. Operation not permitted"}

  • Marcus Hesse1 Level 1 Level 1 (30 points)

    My resuolution was:

     

    Thank you - the Keychain master certificates were my issue for a iMac upgraded from 10.5.8 to 10.9 Mavericks from a Time Machine restore.  I was getting "cannot download software because of a network problem" from Apple automatic software downloads (for printer drivers or Java and such) as well as a blank App Store.  The Keychain Master Certificates were the issue - a tedious 20 minute fix. Thanks!

     

    from: iTunes can’t verify the identity of the server

  • fstix Level 1 Level 1 (0 points)

    I had the exact same problem as fistobar (except mine was after updating to 10.9.4).  I couldn't find or think of a fix for it until I saw Linc's method here.  Step 1 didn't work for me - but step 2 did!  So I thought I'd share my gratitude too. 

  • atarnovski Level 1 Level 1 (0 points)

    Here is what my console is saying:

     

    11/5/14 23:19:34.185 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9c0e010> connection from pid 668 with interface <AccountServiceInterface: 0x7facb9c36290> (PID 668)

    11/5/14 23:19:34.203 App Store[668]: Unknown class 'FRPageController', using 'NSObject' instead. Encountered in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

    11/5/14 23:19:34.205 App Store[668]: Failed to connect (delegate) outlet from (NSObject) to (FRNavigationController): missing setter or instance variable

    11/5/14 23:19:34.205 App Store[668]: Failed to connect (view) outlet from (NSObject) to (FRWindowBackgroundView): missing setter or instance variable

    11/5/14 23:19:34.205 App Store[668]: Failed to connect (pageController) outlet from (FRNavigationController) to (NSObject): missing setter or instance variable

    11/5/14 23:19:34.215 storeassetd[422]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fcb2040e3e0> connection from pid 668 with interface <AssetServiceInterface: 0x7fcb2040d9e0> (PID 668)

    11/5/14 23:19:34.225 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

    11/5/14 23:19:34.235 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9e195c0> connection from pid 668 with interface <AccountServiceInterface: 0x7facb9e11840> (PID 668)

    11/5/14 23:19:34.282 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

    11/5/14 23:19:34.282 App Store[668]: NSWindow warning: adding an unknown subview: <_NSThemeCloseWidget: 0x60800018c7e0>

    11/5/14 23:19:34.283 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

    11/5/14 23:19:34.284 App Store[668]: Call stack:

    (

      0   AppKit                              0x00007fff89a41b3c -[NSThemeFrame addSubview:] + 107

      1   AppKit                              0x00007fff89430b8f -[NSView addSubview:positioned:relativeTo:] + 208

      2   StoreUI                             0x00000001038c713a -[FRWindow handleToolbarViewChangedNotification:] + 1085

      3   CoreFoundation                      0x00007fff9748dcbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

      4   CoreFoundation                      0x00007fff9737f1b4 _CFXNotificationPost + 3140

      5   AppKit                              0x00007fff893acad9 -[NSView _postFrameChangeNotification] + 422

      6   AppKit                              0x00007fff893abae6 -[NSView setFrameOrigin:] + 862

      7   StoreUI                             0x00000001038c6fc0 -[FRWindow handleToolbarViewChangedNotification:] + 707

      8   StoreUI                             0x00000001038c6b54 -[FRWindow setToolbar:] + 183

      9   App Store                           0x000000010389315f App Store + 8543

      10  AppKit                              0x00007fff895c2637 -[NSWindowController _windowDidLoad] + 586

      11  AppKit                              0x00007fff895a97f2 -[NSWindowController window] + 110

      12  App Store                           0x00000001038929d8 App Store + 6616

      13  CoreFoundation                      0x00007fff9748dcbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

      14  CoreFoundation                      0x00007fff9737f1b4 _CFXNotificationPost + 3140

      15  Foundation                          0x00007fff90b7eea1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

      16  AppKit                              0x00007fff893742d7 -[NSApplication finishLaunching] + 440

      17  AppKit                              0x00007fff89373da1 -[NSApplication run] + 128

      18  AppKit                              0x00007fff8935f424 NSApplicationMain + 1832

      19  libdyld.dylib                       0x00007fff8d2c65c9 start + 1

      20  ???                                 0x0000000000000001 0x0 + 1

    )

    11/5/14 23:19:34.285 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

    11/5/14 23:19:34.298 pkd[219]: ignoring mis-configured plug-in at /Applications/Reminders.app/Contents/PlugIns/com.apple.RemindersNC.appex: plug-ins must be sandboxed

    11/5/14 23:19:34.397 storeassetd[422]: addOperation <LoadUpdateQueueOperation: 0x7fcb2041b5c0>{name = '(null)'}

    11/5/14 23:19:34.400 storeuid[468]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fce0a635be0> connection from pid 668 with interface <UIServiceInterface: 0x7fce0a50e530> (PID 668)

    11/5/14 23:19:34.401 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9e56510> connection from pid 422 with interface <AccountServiceInterface: 0x7facb9e450a0> (PID 422)

    11/5/14 23:19:34.000 kernel[0]: BUG in process suhelperd[261]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

    11/5/14 23:19:34.414 storeaccountd[269]: tcp_connection_destination_prepare_complete 169 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:34.581 storeaccountd[269]: tcp_connection_destination_prepare_complete 170 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:34.665 storeaccountd[269]: tcp_connection_destination_prepare_complete 171 connectx to 80.97.209.9:80@0 failed: Host is down

    11/5/14 23:19:34.666 storeaccountd[269]: tcp_connection_destination_prepare_complete 171 connectx to 80.97.209.50:80@0 failed: Host is down

    11/5/14 23:19:34.669 storeaccountd[269]: tcp_connection_destination_prepare_complete 172 connectx to 17.154.66.38:80@0 failed: Host is down

    11/5/14 23:19:34.757 storeaccountd[269]: tcp_connection_destination_prepare_complete 173 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:34.000 kernel[0]: Sandbox: storeuid(468) deny mach-lookup com.apple.dock.server

    11/5/14 23:19:34.925 storeaccountd[269]: tcp_connection_destination_prepare_complete 174 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:35.005 storeaccountd[269]: tcp_connection_destination_prepare_complete 175 connectx to 80.97.209.9:80@0 failed: Host is down

    11/5/14 23:19:35.005 storeaccountd[269]: tcp_connection_destination_prepare_complete 175 connectx to 80.97.209.50:80@0 failed: Host is down

    11/5/14 23:19:35.009 storeaccountd[269]: tcp_connection_destination_prepare_complete 176 connectx to 17.154.66.38:80@0 failed: Host is down

    11/5/14 23:19:35.092 storeaccountd[269]: tcp_connection_destination_prepare_complete 177 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:35.252 storeaccountd[269]: tcp_connection_destination_prepare_complete 178 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:35.339 storeaccountd[269]: tcp_connection_destination_prepare_complete 179 connectx to 80.97.209.9:80@0 failed: Host is down

    11/5/14 23:19:35.340 storeaccountd[269]: tcp_connection_destination_prepare_complete 179 connectx to 80.97.209.50:80@0 failed: Host is down

    11/5/14 23:19:35.344 storeaccountd[269]: tcp_connection_destination_prepare_complete 180 connectx to 17.154.66.38:80@0 failed: Host is down

    11/5/14 23:19:35.439 storeaccountd[269]: tcp_connection_destination_prepare_complete 181 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:35.597 storeaccountd[269]: tcp_connection_destination_prepare_complete 182 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:35.680 storeaccountd[269]: tcp_connection_destination_prepare_complete 183 connectx to 80.97.209.9:80@0 failed: Host is down

    11/5/14 23:19:35.681 storeaccountd[269]: tcp_connection_destination_prepare_complete 183 connectx to 80.97.209.50:80@0 failed: Host is down

    11/5/14 23:19:35.685 storeaccountd[269]: tcp_connection_destination_prepare_complete 184 connectx to 17.154.66.38:80@0 failed: Host is down

    11/5/14 23:19:35.690 storeaccountd[269]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7facb9f503e0> connection from pid 422 with interface <AccountServiceInterface: 0x7facb9f519b0> (PID 422)

    11/5/14 23:19:35.772 storeaccountd[269]: tcp_connection_destination_prepare_complete 185 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:35.941 storeaccountd[269]: tcp_connection_destination_prepare_complete 186 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:36.030 storeaccountd[269]: tcp_connection_destination_prepare_complete 187 connectx to 80.97.209.9:80@0 failed: Host is down

    11/5/14 23:19:36.031 storeaccountd[269]: tcp_connection_destination_prepare_complete 187 connectx to 80.97.209.50:80@0 failed: Host is down

    11/5/14 23:19:36.036 storeaccountd[269]: tcp_connection_destination_prepare_complete 188 connectx to 17.154.66.38:80@0 failed: Host is down

    11/5/14 23:19:36.125 storeaccountd[269]: tcp_connection_destination_prepare_complete 189 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:36.286 storeaccountd[269]: tcp_connection_destination_prepare_complete 190 connectx to 23.64.210.217:443@0 failed: Host is down

    11/5/14 23:19:36.370 storeaccountd[269]: tcp_connection_destination_prepare_complete 191 connectx to 80.97.209.9:80@0 failed: Host is down

    11/5/14 23:19:36.370 storeaccountd[269]: tcp_connection_destination_prepare_complete 191 connectx to 80.97.209.50:80@0 failed: Host is down

    11/5/14 23:19:36.374 storeaccountd[269]: tcp_connection_destination_prepare_complete 192 connectx to 17.154.66.38:80@0 failed: Host is down

    11/5/14 23:19:36.969 com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.49DDBF55-58B9-4433-BD19-E45F746DBDB5[670]) Service exited with abnormal code: 1

    11/5/14 23:19:36.986 launchd[1]: BUG in libdispatch client: _dispatch_kevent_machport_enable: mach_port_move_member() failed  (os/kern) invalid right - 0x11

    11/5/14 23:19:37.000 kernel[0]: Sandbox: storeuid(468) deny mach-lookup com.apple.dock.server

     

    My Mac App Store show the message "Cannot connect to the App Store". It does not allow me to login or logout. The quoted message is all I get. Can you help?