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Crucial RAM not compatible with late 2013 iMac

We ordered three different extensions of RAM from Crucial: FDD and FED which caused non stop kernel panics (page faults and invalid memory access) and extension FJD and that caused the iMac to freeze. Finally got to the second level tech support and the representative said that they are getting a lot of returns on this RAM because others are experiencing the same.They are giving me a refund and recommended that I purchase from another manufacturer. The fact that Crucial sales will sell RAM as compatible when their tech support team knows it is not hass really turned me off from the company. Am thinking of buying Muskin and giving that a go. Anybody had problems with Muskin RAM?

iMac (27-inch, Late 2013), Mac OS X (10.7.5)

Posted on Nov 27, 2013 10:14 AM

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27 replies

Dec 17, 2013 7:55 PM in response to babowa

I told the Senior advisor exactly that and the tone changed a bit. He said that RAM is a grey area for them. They cannot make recommendations. And I understand that if they do, they could be held accountable for something manufactured by another company.


For clarity, it was not the senior guy that told me no third party, it was the first level support. He told me that my only option was to pay the apple store to install RAM. The Senior advisor was much more knowledgable. I have an appointment at the apple store. Am taking the iMac in to them to see what they can tell me. At least I can put my eyes on the manufacturer that they install in the store and jot down a part number. I have a print out of the RAM that OWC is recommending and will inquire about that while I am there.


We have installed RAM in our mac mini and my 2008 iMac with no difficulty. I am honestly surprised that we are having so many issues. If ya'll are interested, I can post what I find out tomorrow.

Dec 18, 2013 5:25 AM in response to nachtmusiktx

Apple reps, and I have had this experience even in an Apple retail store, do not tell the customer they cannot do something the company literature, pointed out by babowa, says they can do. The caveate is that if you break it, Apple voids your warranty. But it is very hard to damage a Mac just by putting in ram if the ram has been properly manufactured.


Macs are extremely sensitive to the timing characteristics of the ram installed. Ram may have the same "specs" as Apple says, but those are only the highest level specs, such as the DDR class, clock speed, etc. The less familiar characteristics such as latency (timing between receipt/refresh for data) are not the same for all ram of a high-level class. PC ram may state the same high level spec but be way off on things like latency, and then not work in a Mac. It is not the Mac's fault, it is a matter of ram that does not satisfy the Mac's critical needs.


A number of years ago Newegg was a great Mac third-party supplier, I used their products in several Macs. But lately there have been repeated complaints in these Communities from users about ram purchased from Newegg.


The one company there are rarely complaints about is OWC, as stated repeatedly in this thread. OWC offers mutltiple ram choices for most Macs, including the same brands as used as OEM supplied ram. If you are concerned, talk with the OWC help desk, explain the situation, understand their return policy, and order the Apple OEM ram for your iMac. It is more expensive than the other OWC offerings, but still much below the Apple price for the same ram.

Dec 19, 2013 11:00 AM in response to Csound1

I am not a forum hound like ya'll are. If I had known about OWC before I started this adventure, it would not have been spinning my wheels for the past month. I plan to try them next and I appreciate all of your help with this.


That being said, I have had anybody say that they have a late model 2013 running Mavericks that has sucessfully installed 32 Gig of RAM, which I am hoping to hear. If not, I will be the one do do it when this gets ironed out.


The "genius" told me that I had to buy Apple RAM. When I mentioned that Apple installs third party RAM, he insisted it was made by Apple. Then later aquisced and said that they use only Samsung or Hitachi RAM, which I know isn't true because my iMac had Elphida RAM in it.


I appreciate all ya'll have taught me about ram over the past few weeks. It has made me a more educated consumter. The "genius" also indicated that they have not ever sold or installed max RAM in an iMac at that particular store. So, I guess a learning opportunity for him.


Right now, the Apple Store has my iMac for the next week running memory tests. He is going to run hardware tests (I am also having a display problem with pages that run flash, but that also might be a RAM thing). Then he is going to install 32Gig of RAM from AppleCare and run memory tests. I guess his thought being that he can then prove to me that that particular iMac can run with 32 Gig of RAM. Whic will also give me time to order the RAM from OWC and take it with me when I pick the machine up. Their price on RAM is in the range of $800 which IMHO, is robbery. I guess some people just pay their premium. If the price points on the RAM that Apple sells were more in line with what everybody else charges, having it installed by them would definitely be the way to go.

Dec 6, 2014 7:04 PM in response to nachtmusiktx

Don't bother with Apple care, their support is reading through a script and not a legitimate knowledge skill. You got to ask IT Techs that actually builds and repair Mac's, Pc's or Hackintosh. Just ask them about voltage, timing and latency if they can't answer their not the right person. Don't waste your time. As a CompTIA IT certified professional. I'm very disappointed to Apple employees. They themselves don't know their product. Like the difference from 2009,2010 and the new Thunderbolt Imac's how Target display is handled. LMAO how I get 10 different answers.

Jan 26, 2015 10:34 PM in response to nachtmusiktx

Hi nachtmusiktx,


I have also a late 2013 21.5 inch IMac, if this helps, I tell you that people of the Apple's authorized service center advised me me to buy DDR3L Corsair memory, why DDR3L instead DDR3? Apple says the its original ram is just DDR3 and they do not say it is DDR3L, it is simple, the "L" means "Low" and it refers to low voltage, in this case our iMac memories works at 1.35volts so if Crucial memory was not good for you and if you are going to buy the right DDR3L memory I suggest you only 2 brands, one is OWC and other is Corsair (the one I bought)


OWC Model 1600DDR3S16P

Corsair Model CMSA8GX3M1A1600C11


Hope this helps you

Crucial RAM not compatible with late 2013 iMac

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