to allow acesss please respond on your iphone, but my iphone isnt responding.. my phone is disabled and i need to fix this error asap

to allow access please respond on your iphone, but my iphone isnt responding.. its desabled and i plugged into my imac already for itunes .. i need help asap to fix this problem

iPhone 5, iOS 7.0.4

Posted on Nov 27, 2013 9:59 AM

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Posted on Oct 18, 2017 10:03 AM

I know this question was post way back but I just encountered this same problem on my old iPad2.


Was frustrated for hours with the same problem of unable to respond on a disabled iPad.


Finally had a Eureka moment - decided to use "Find My IPhone" app on my other device. Confirmed this is the iPad in question by first selecting "Actions" and then "Play Sound".


Once I confirmed this is the cursed iPad, I selected "Erase iPhone" and then just followed the rest of the steps to restore the iPad to factory setting. It's as good as new!


Now waiting for this once condemned iPad to backup from iCloud.


I believe this method is superior to the documented Restore from iTunes (connected to PC or MacBook) method; which by the way, didn't work for me whole afternoon.

53 replies
Question marked as Top-ranking reply

Oct 18, 2017 10:03 AM in response to blondebabe69

I know this question was post way back but I just encountered this same problem on my old iPad2.


Was frustrated for hours with the same problem of unable to respond on a disabled iPad.


Finally had a Eureka moment - decided to use "Find My IPhone" app on my other device. Confirmed this is the iPad in question by first selecting "Actions" and then "Play Sound".


Once I confirmed this is the cursed iPad, I selected "Erase iPhone" and then just followed the rest of the steps to restore the iPad to factory setting. It's as good as new!


Now waiting for this once condemned iPad to backup from iCloud.


I believe this method is superior to the documented Restore from iTunes (connected to PC or MacBook) method; which by the way, didn't work for me whole afternoon.

Oct 25, 2017 5:33 PM in response to blondebabe69

Victory! While stuck in the same catch-22 as everyone else, during a phone reboot cycle I plugged my phone into a power charger (not a computer) and poof, it put me into restore mode! From there I unplugged it from the charger and into my computer and I was able to use iTunes to complete the restore process.


This was with an iPhone 8.


Hope this works for at least some of you!

Nov 27, 2013 11:29 AM in response to blondebabe69

recovery mode

open itunes on computer

plug cable into computer not iOS device

turn device off

hold home button and plug cable into IOS device. do not release home button until an itunes graphic appears on IOS device.

look to computer should have message about recovery mode click ok and restore

Peace, Clyde

if u need an article see

http://support.apple.com/kb/HT1808

Apr 9, 2014 6:05 PM in response to blondebabe69

I have exactly the same problem that blondebabe69 posted.


Basically, I followed all the instructions given online:http://www.youtube.com/watch?v=dx7UJD9JsRo and

http://support.apple.com/kb/HT1808 and unfortunately, it does not work. I tried it countless times already, but to no avail.


The iTune messages given is not what was described or demonstrated.

It does not say "iTunes has detected an iPhone in recovery mode".


Instead it prompted "to allow this computer to sync info from your phone.. ". There is only a "Continue" or "Cancel" option. Pressing Cancel does not work, because it just make iTune appeared like no phone / device detected.


So when you press "Continue" another messge pops up and says "to allow access, please repond on your iPhone". How do you response via the iPhone when it is disabled, and nothing I press on the iPhone meets this 'response' required.


My only next option appear to visit the repair center directly... as there is no solution given that seems to work. 😟

Nov 27, 2013 11:17 AM in response to Lawrence Finch

ok sorry.. well pretty much my iphone is disabled and it says to connect to itunes.. so i did .. my imac says would you allow this computer to sync info from your phone and i pressed continue.. then another messge pops up and says to allow acess repond on you iphone.. my iohone doesnt respond with any prompts all it says is iphone disable connect to itunes

Jul 21, 2017 8:42 AM in response to Clyde77

I cant thank you enough... My phone was locked in the apple boot logo. and I even tried third party software to create a backup. I could not let it even do a back up because it said it needed me to okay the connection from my device. Where is in my first point was impossible to do because of it being locked at the apple logo. I have pictures that I had been to lazy to move that I was worried I would lose (pics of my newest baby boy who is almost a year old now). Thanks to you that wasn't the case. The update worked like a charm. Thank you so so much.

May 22, 2017 1:56 PM in response to blondebabe69

I have this problem and it is making me angry

The password didn't work on my iPhone 4, so it disabled.. normal


However I plug it into iTunes, iTunes says 'to allow access please respond on your iPhone...

- normal


However No matter what I press on the iPhone, iTunes won't recognize that I'm responding.. I don't understand how some rude people are saying the original poster isn't VERY CLEAR

Jul 5, 2017 5:14 AM in response to Lawrence Finch

I realize this is an old thread, but I'm hoping you can help. I dropped my phone in the lake yesterday. When I pulled it out it was working fine, but I knew it was a matter of time before it started misbehaving. Unfortunately, I was 2 hours away from my new computer that I had not synced my phone with. Now, I can hear that I'm getting emails, texts, etc. but I have no display. I'd love to sync my phone to iTunes and save my photos, but I'm unable to give access because I have no display to do so on my phone. Is there any way around this? Other than taking to Apple--which I will do today if needed.


Thank you in advance!

Sheila

Mar 25, 2014 2:47 AM in response to blondebabe69

I am having exactly the same problem with my iPad. I haven't forgotten my keycode, my bluetooth keyboard was on in my bag and must have appeared to be entering incorrect codes. Have plugged into my iMac, which I have synced the ipad on previously, but I too am being directed to respond on my device - which is simply telling me that it is disabled and providing me with no opportunity to interact with it. I do not want to lose any data. I am a bit cross about how much time this wastes. In addition to the time wasted wading through instructions that do not work, I will probably have to take my iPad to a service agency to have them address this trivial technical glitch - at a huge cost in both time and money. Not user-friendly at all.

Nov 15, 2015 9:09 AM in response to Alif Jamaluddin

Anybody managed to solve this?


I'm locked out of my iPhone 5s and getting the whole "To allow acesss please respond on your iPhone" thing. I do have my passcode, I just didn't remember it yesterday when I managed to lock myself out.


Went into recovery mode and restored my phone as outlined in If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support. - but despite all that I'm still locked out like before.

Mar 25, 2014 6:11 AM in response to adelec

The ONLY way to resolve this is to Restore the phone from Recovery mode using iTunes, as Clyde has already posted. If you follow those instructions you will not need to enter the passcode on your phone. Assuming you back up regularly to your computer or iCloud you can restore the most recent backup.


And, BTW, it is very user-friendly protecting your data. If there was any way around the passcode lock the security of the phone would be worthless, as hackers would figure it out pretty quickly. The fact that no one has in 7 years shows how well your content is protected.

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to allow acesss please respond on your iphone, but my iphone isnt responding.. my phone is disabled and i need to fix this error asap

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