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to allow acesss please respond on your iphone, but my iphone isnt responding.. my phone is disabled and i need to fix this error asap

to allow access please respond on your iphone, but my iphone isnt responding.. its desabled and i plugged into my imac already for itunes .. i need help asap to fix this problem

iPhone 5, iOS 7.0.4

Posted on Nov 27, 2013 9:59 AM

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Question marked as Best reply

Posted on Nov 27, 2013 11:29 AM

recovery mode

open itunes on computer

plug cable into computer not iOS device

turn device off

hold home button and plug cable into IOS device. do not release home button until an itunes graphic appears on IOS device.

look to computer should have message about recovery mode click ok and restore

Peace, Clyde

if u need an article see

http://support.apple.com/kb/HT1808

53 replies

Mar 25, 2014 6:11 AM in response to adelec

The ONLY way to resolve this is to Restore the phone from Recovery mode using iTunes, as Clyde has already posted. If you follow those instructions you will not need to enter the passcode on your phone. Assuming you back up regularly to your computer or iCloud you can restore the most recent backup.


And, BTW, it is very user-friendly protecting your data. If there was any way around the passcode lock the security of the phone would be worthless, as hackers would figure it out pretty quickly. The fact that no one has in 7 years shows how well your content is protected.

Mar 25, 2014 7:47 PM in response to dwmusic

Apple tested the release on tens of thousands of phones for 3 months before releasing it. The process is called "beta testing" - it is released to all developers, and additional regular users chosen at random. If there was a systemic problem it would have been found during the beta test. So this was most likely a glitch on your phone or your computer. Or you just didn't have the patience to wait for it to finish.

Mar 25, 2014 9:30 PM in response to Lawrence Finch

That was the problem. You had to pretend the message wasn't there until the phone had rebooted, and popped the question about trusting the computer. The message on the computer gave no indication that the question it said to answer wouldn't appear unless the phone had fully booted. The way to present that should be for the desktop to wait until the phone is ready to pop the question before telling the user to answer it.

Apr 9, 2014 6:05 PM in response to blondebabe69

I have exactly the same problem that blondebabe69 posted.


Basically, I followed all the instructions given online:http://www.youtube.com/watch?v=dx7UJD9JsRo and

http://support.apple.com/kb/HT1808 and unfortunately, it does not work. I tried it countless times already, but to no avail.


The iTune messages given is not what was described or demonstrated.

It does not say "iTunes has detected an iPhone in recovery mode".


Instead it prompted "to allow this computer to sync info from your phone.. ". There is only a "Continue" or "Cancel" option. Pressing Cancel does not work, because it just make iTune appeared like no phone / device detected.


So when you press "Continue" another messge pops up and says "to allow access, please repond on your iPhone". How do you response via the iPhone when it is disabled, and nothing I press on the iPhone meets this 'response' required.


My only next option appear to visit the repair center directly... as there is no solution given that seems to work. 😟

May 25, 2014 12:22 PM in response to AppleYing

I've Iphone 5 and is disabled, I connect it to the iTunes using recovery mode, then software downloaded and when verifying Iphone error occurs, it says "the Iphone "Iphone cannot be restored, an Unknown error occured 2(and sometimes 3, 2003, 2002, 2009)", I search for the solution... then according to the solutions I updated my iTunes, used another computer, reinstall windows(I am using windows 7-32 bit), My friend is working at a mobile repair shop, He says that it is a hardware problem... If anyone know about the solution please reply. 🙂 🙂 🙂 🙂

May 27, 2014 7:25 PM in response to Clyde77

This worked for me. One clarification that may help others: When Clyde77 says 'turn device off' he means hold the power button (not the home button) until the screen says "Slide to power-off", then slide to power off and wait for the little white 'lines-circle' to stop spinning and the screen to go completely dark. Then continue the steps as listed.


As I went throught the steps for 'restore' it warned me that it would be to factory settings and all data would potentially be lost. However, one step in the process asked me to restore from back-up and identified the device as mine and everything turned out fine with my pics, music and contacts intact.


The whole process took forever for the hub computer to copy everything back, but just set it and forget it and check back in a couple of hours.


Thanks!!!

Nov 12, 2014 12:40 PM in response to dwmusic

I'm having the same problem with my mum's iPhone and computer at the moment. Thanks dwmusic; if you hadn't mentioned that I'd be getting into a right state by now. How completely ridiculous that you're expected to ignore that message. Sure Apple make good stuff but there are also some extremely annoying flaws, and people like Mr Finch, who seem to defend them regardless, strike me as rather arrogant and complacent.

Dec 4, 2014 6:58 PM in response to Lawrence Finch

It doesn't happen only if you put a passcode on your iPad, by the way. I have my iPad plugged into my computer, and had just finished backing up my iPad (thankfully) so that I could get the latest software update. During the update, I was prompted on my computer to "allow access" to my iPad. I clicked continue like a good Apple customer, and a new window popped up in iTunes that says "To allow access, please respond on your iPad..."


My iPad is stuck on the screen with the Apple logo and the progress bar (which hasn't moved in over an hour, by the way).


So, don't be so rude when you don't actually know what's going on. It is, in fact, a software glitch of some kind, and has nothing to do with her device specifically (or all of the other 140 people that have responded to this post alone saying they've had the same problem with their devices). I'm hoping that eventually the update will finish, and the iPad will give me the option to "respond on my iPad" so that I can allow access. I would agree with the suggestion from dwmusic, that iTunes should let you know that you can't actually give it access until the update is complete.

to allow acesss please respond on your iphone, but my iphone isnt responding.. my phone is disabled and i need to fix this error asap

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