Unlinking Apple ID from a used iPhone

Can you please list what they told you to do to by pass it.

dudesOM wrote:

Can you please list what they told you to do to by pass it.

You CANNOT bypass the activation lock.

I bought an iPhone 5 from a friend. Her husband wiped it for her, and I set it up with my own apple id. I have been using it, but have noticed battery issues. When I checked the site, I discovered that this particular iPhone 5 qualifies for a free battery. When I started at the genius bar, it asked for the serial number. It told me that this serial number has a different apple id associated with it.

I contacted the previous owner, who again asked her husband to take care of it. He said that he did it this time. I don't know if he is not doing this at the support profile or hasn't taken it of find my phone or what. I'm able to use the phone and everything as expected. I'm wondering if it will be a problem when I take it to the apple store.

This phone syncs to my computer under my apple id. What will happen when I take it to the Apple store for a battery? Will they change the battery or accuse me of theft? She upgraded and sold me both her old phones. I think the problem is that they just don't know how to take it off their apple id. They did what they thought needed done.

Now what? Will Apple not be able to change my battery?

They will replace the battery if it qualifies. It's associated with the original owner's support profile, that's all. The warranty follows the device.

Thank you. I don't really like it dying after I've taken a half dozen pictures on what should be a full charge.

You take the phone, along with the relevant paperwork from his estate transferring ownership to you, to Apple and see if they can help you. They can't just take your word for it.

I agree with you --- it is a support system. To remain supportive, a person has to refrain from curt phrases & employ diplomacy when driving home a point. To say "You're being naive" is inherently condescending, especially in writing with no emoticon. It never was about naivete, anyway -- it was about unfamiliarity. You're new to Apple devices, policies, and methodologies. I am, too.

I had this very issue last night. I would have asked the question about the "lock code" being given out -- that perhaps that indicated not stolen. But for all Apple knows the phone could have been stolen with the thief knowing the passcode -- or when they stole it perhaps it had no numeric passcode. But see, here I'm out of my league. I think the phone will make you choose a numeric code even if you use the fingerprint mode, but I'm not positive. And I cannot be positive, nor could you, that any answer on the thread is absolutely correct.

The Restore (through iTunes on a computer) option was one I tried. It failed. The phone still wanted the ID and password after I'd reset it and put fresh software back on it. See, that's because I'm FAMILIAR with that. I learned it. Why would anybody just take the word of one or two people and not try something someone suggests? Even if multiple people say the same thing, the lone dude who suggests a solution may be right and the others dead wrong. The seller's failure to respond is not necessarily an indication of the phone's being stolen -- but a very likely one.

Also, the comment "Just accept reality and move on" is not only rude, as well, but presumptuous. Why would you need to be commanded by someone to "move on" or "accept reality" when you do not know if what they're saying is true -- that's the presumption -- that anyone would simply take Kilt's answer as true, and wholly true, complete. Perhaps he's under some spell that causes him to think his Kilt makes him omniscient. I assure you, he's not. Ha.

The complete and true answer you got was that, in your situation, only Apple CAN do it, but ONLY if you have the original receipt and a valid ID to prove you're the original owner. That is something I deduced last night as I gave up my quest to get around the problem.

All this to say that you are right, Kilty Boy WAS A TAD HARSH. Please excuse my rambling -- but it's fun for me to just let it all hang out sometimes! --- Kinda like the Kilt guy. HA!

Diplomacy/Civility translation:

No offense, but I believe you're being a bit naive. It's probably best at this juncture for you to just accept that it's quite likely stolen, and you've been duped. That's my opinion. It happens to the smartest people. Then you can move on and get a phone that works! Good luck!

I think you can improve upon your communication style by being just as realistic but changing how you use your words. There's no *need* to assert that someone is naive, even if you feel very strongly about that. You can keep that part to yourself. Before you say something, try asking the following:

Are you being truthful?

Are you being kind?

Does it add anything to the discussion?

He was being truthful, he did add to the discussion. He was also terse but what is a "kind" way to say to someone that you are being naive? Which in this case the person was doing. Is it "kind" to give someone false hope?

scotthmccoy805 wrote:

I think you can improve upon your communication style by being just as realistic but changing how you use your words. There's no *need* to assert that someone is naive, even if you feel very strongly about that. You can keep that part to yourself. Before you say something, try asking the following:

Are you being truthful?

Are you being kind?

Does it add anything to the discussion?

No, this post didn't add anything to the discussion. I suspect you think you are being kind but it comes off as condescending. Truthful doesn't apply here as you are providing an opinion.

As long as Tim doesn't violate the Terms of Use, he is free to post as he sees fit. Given the number of people who have marked his posts as helpful, I think he's doing ok. If you think you can do better at providing technical support answers (rather than critiques on the answering style of others), I strongly urge you to do so. It will add to the community.

I went to Settings > iTunes & App Store > Sign out

It now lets me sign in or create a new ID.

That person should be fired then because that is against apple's company policy!

Dear Devil Dog your are pretty arrogant and shallow minded. Not all scenarios fit into one box, for example I sold an iphone on Ebay, the Ebay buyer requested to return it and e given a refund. The iphone was returned and refund given, unfortunately still linked to his Apple ID even though it was only in his custody for one day and that owner speaks no English and is impossible to contact after being given is refund So not all of these cases are stolen phones with criminality involved. Fortunately the people at the Apple service desk in Pam Beach Gardens are not shallow minded like yourself and have several times removed apple IDs from iphones Ive bought or sold without receipt. The Marine Corps is the greatest fighting force on this planet with the most dynamic individuals I have ever come across, hopefully their spirit and innovation will rub off on you one day Private!

Kaela_Preciosa_Nicole wrote:

That person should be fired then because that is against apple's company policy!

!) You're replying to a post that's more than a year and a half old. 2) There's nothing in the post to indicate that anyone at Apple did anything wrong. The posters states they would not bypass the Activation Lock. We don't know what the suggestions given were as the poster never says but it could be something as simple as "Try to contact the original owner".

Meg St._Clair, you are a fair and exceptional human being! Stay that way MEG! 😎