WD My Passport not connecting...

Uninstall the Western Digital software using their uninstaller. See this link for help:

http://wd-mavericks-data-loss.com/#!

Disk utility doesn't work either and I cannot find my Passport anywhere but the light is on. Were you able to solve this?

Nope, i could not, i thought of opening the HDD and replacing the drive adapter/(where usb connects to the actual HD), but too lazy to finish it.

- WD My passport shows up in Disk Utility

- right-click on the WD volume and then select "unlock"

- disk then showed up in apple's finder window

- WD My passport shows up in Disk Utility

- right-click on the WD volume and then select "unlock"

- disk then showed up in apple's finder window

hello

Same happened to me this morning, My lap top do not see WD My Passport anymore.

During 6 months all was fine.

I can see it only through utillites. I can not open My Passport.

What shall I do ? What is the solution ?

thank you !

Hello,

Samr thing happen to me. My HDD stopped being recognized by my MAC about six months after I bought it. I cannot see it in utilities. Is there a solution for this?

Worked for me. Thank you!

I ran with this issue as well. My fiancee has a WD passport thats about 4 years old. After several time machine backups in her new macbook the hard drive would not mount. It showed lights moving so it clearly received power. I opened Disk Utility and there it was, only grayed out. I selected the drive and tried to repair it. After a few minutes of loading I decided to stop the process, then ejected the hard drive. I unplugged the Fire wire connection and then connected the HD using USB (checking both port connections). The hard drive became available and all data was intact.

Hope this helps.

Hello,

I'm really hoping someone can help me. I am having the same issues, but in case there is something I did different, I'm going to briefly go through what is going on with my WD Passport.

I've had this external HD for about a year and a half (maybe a little more, but less than 2 years). It has been working fine since the day I started using it. I use it with my Macbook Air 13 inch (mid 2013). About 4 months ago I updated to Yosemite and I am currently running it. When I updated, the hard drive worked normally, so it wasn't that it seems. One thing might be an issue, I used it to copy files over to my iMac, which is not running Yosemite, once I did that, I put the hard drive in my case and traveled to Japan, where I am currently. I hadn't plugged it in to my Air since then. Suddenly last night when I decided to open my midterm to work on it from my HD, I received the error: The disk you inserted is not supported, with the 3 options "initialize, ignore, eject". The light on my HD was blinking and humming. It will not mount, I cannot see it in finder no matter how I manipulate it.

I decided to eject, restart and plug it in again. The same error message popped up. So I hit initialize and it brought me to disk utility. My HD shows up as disk2s10, which is not what I had named it. I hit verify and after that failed I clicked Repair as it told me to. This is the history from repair disk:

Verifying volume “disk2s10”Verifying file system.Checking Journaled HFS Plus volume.The volume could not be verified completely.File system check exit code is 8.Error: This disk needs to be repaired. Click Repair Disk.

Verify and Repair volume “disk2s10”Repairing file system.Checking Journaled HFS Plus volume.The volume could not be verified completely.File system check exit code is 8.Updating boot support partitions for the volume as required.Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.

Here I am now, worried that I have lost vital information. I am kind of in a jam right now and can't see if it works on other computers, or even my iMac back home. I will not be able to see if it works on my iMac any time soon either. I also downloaded the extremely useless disk utility from the WD website and it said there was an error, giving me ZERO options to fix/ troubleshoot the problem. It didn't even identify what was wrong, it just said diagnostics failed or whatever and I deleted the program out of sheer rage. I also attempted to update the firmware, which it said it did successfully, but did nothing. I've rebooted several times with it connected and disconnected and nothing is working. I really hope someone can help because I am screwed if I cannot recover my files.

Thanks in advance.

Hi AN8425,

I would download and use DiskWarrior. It's your best option. It isn't cheap, but if your data is important enough, I would give it a try. Whatever you do, DON'T REFORMAT THE DRIVE. This will erase all the data on it.

Sorry for the extermely delayed post, but PlotinusVeritas, I believe I am running into this issue with my WD Passport as well. Unfortunately, I believe that mine is one of the ones that has the non-removable SATA. You mentioned that this work-around is to buy the same HD and swapping their controller boards. Is there somewhere that you can point me that would show me how to do this?

I've also tried doing the disk utility process described above, and my Passport IS showing up in the Disk Utility but the repair fails each time, so I'm assuming that it's still this SATA issue.

Thanks for any help!

That would be sweet to read a response, glad this is recent... my Passport for Mac just glows instead of blinks the white LED that normally tells me it's reading. Plus yea, I've opened it up, unfortunately it's not a detachable card... *sigh*

I have the same problem as AN8425. The hard drive was working yesterday but today has completely failed. Done all the disk utility stuff and the same errors come up telling me to back up as much stuff as I can.

Does anyone have any other solutions to this problem????????? 😢😢

I am having the exact same problem and message as AN8425 and ramennn. The WD website says the server to repair the software is unavailable. I will never buy this product again. Have lost critical information as well as family photos and videos that are irreplaceable.