Bose Sound Docks are no longer compatible with Apple iPhones or iPods?

I played both my shuffle and iPhone 4 yesterday successfully with the Bose dock

I connected them both to my computer and iTunes to download some new music this morning.

Now NONE of them including my iPhone 5 play at all

The message says 'this accessory is not supported' and also appears to no longer be charging them.

Surely Bose has some sort of agreement as this is ludicrous ... ?

I am glad I bought it in Peter Jones as now it is not 'fit for purpose' however Bose / Apple should be on to this immediately.

Message was edited by: CazMacC

Up to two days ago I was able to play both my iPhone 5 and ipod nano 5th on my BOSE

SoundDock® 10 Bluetooth® digital music

and now none is working giving me the same message as others posting above....Can someone please let me know what is the lastest on this issue...since I live outside de USA and in an island away from any reliable stores or repair shops...!

Hi Just bought Bose II and my iPhone 4S 7.0.4 is unsupported as well. Quite frustrating for me as I live on an island 2400km away from the shop I bought it from so impossible to take back. How do you complain to Apple that the update has caused the issue? I'd only just updated the phone whilst I was on the mainland because our internet is too slow to do it at home and my phone worked perfectly before on the exact same model Bose that my friend owns, so I know it is the update that caused it.

Same here guys...Iphone 4 wont work, Touch 4th gen wont work and nano 2nd gen wont work. Touch will play about 1 sec of a selected song before going into complete silence. Methinks Apple need to pull the finger out on this one.

Ok, I was having the same issue which is why I came across this post (in search of an answer). I MAY have figured it out...I have an iPod, don't-remember-what generation, and it has always worked with my Bose sound dock portable speaker, approx 2-3 years. Anyway, a few months ago, the Bose stopped picking up that I "docked" my iPod onto it. A long while has gone by and we haven't done anything about it bc our speaker was out of warranty and didn't want to spend the $100 it costs to repair (thru Bose, don't know about other places $, but I've learned the hard way to stick to manufacturer for high-end brand device repair). Long story short, we really missed using our speaker outside and I decided to send it in instead of buying a new one (new one-year warranty comes with the repair, so I figured it was $100 cheaper than buying a new one). An added note, we tried putting my husbands iPhone 4S on the dock and it didn't read it, either; the Bose didn't charge either device, didn't acknowledge in anyway that a device was on the dock attachment piece. Back to present day... I got my speaker back from Bose, and I was so happy to try it out. I put my iPod on the attachment, and voila! It charged the iPod (so clearly it registered that a device was attached), but DID NOT PLAY MUSIC....Exact same message about incompatibility. So, when my husband got home, we tried his phone (this is last week, literally, and I was mad thinking it was the recent apple software update and that I just threw away $100). Guess what? His phone worked! Pandora, his music, you name it. When I called Bose and suggested it could be a software update issue? They replied it wasn't, that the sound dock works with the devices after update, but the piece was still bad, as it was not working correctly if it was not playing the iPod, regardless of the new update, and/or what generation it was. So my thoughts are that it is the attachment where you sit your device on the Bose that has gone faulty. I packaged up my speaker and it's going backs to Bose at their expense to repair. It stinks that I won't have it for Christmas to play music as we enjoy the outdoors, but at this point, I will just be content if they get it to work again!

I rang Bose last week who insisted I must have damaged the 30 pin connector and offered the £70 'repair' As I am away for Christmas I will wait till I return in January. As friends also have Bose sound docks I will try my iPhone with their docks.

If it works it is not the software and I will send it to be repaired.

Could someone enlighten me - I bought the sound dock at least 4 years ago and I am not certain if it EVER charged the

iPhone/iPod - presently it not only doesn't play the music but there is no lightning strike in the corner of the screen - the technician I spoke to suggested the repair would also as an update 'charge' the iPod.

I seem to remember it didn't in which case it is worth the £70 to achieve that and a one year warranty

It did charge the iPod and iPhone. I've had mine for about 4 years as well. I sent mine in for repair and am anxiously awaiting its return. My pin connector was damaged, it didn't charge or play any apple device. I figured with the extended one year warranty they provide, it's better to repair it than get a new one for now. See my input above about my experience thus far.

Voila! It is now officially working! I must conclude that it was a Bose issue. It took two trips to their facility, but my old iPod now works on the sound dock again. The pin connector had to be replaced as well as the power adapter. I would call Bose about repair. I can offer my ticket number as a reference if The rep you speak to needs it. The repair cost me $100, but I now have a one year warranty on my device vs undying a new one and spending north of $200 unnecessarily for now, IMHO. Hopefully it will give me many more years than that. :)

My problem is the charging. My iPhone 4 and iPod, old Nano, both play but don't charge. The BOSE was given to me after the original owner upgraded his techyness! It's not a big deal but inconvenient. I wonder if the $100 fix would be worth it.

I have the same problem with Ipod Nano. It has always both played and charged on my Bose dock. I haven'd had the ipod connected to a computer for at least a year and maybe it was 2 years. During this time I have had several Apple Itunes updates on my computers, but they never "touched" the ipod. With a recent computer purchase, I updated all Itunes and plugged the ipod in to change some playlists. Since that moment my ipod no longer charges on the Bose dock, but it will still play. It is obviously an Apple problem!

Exact same issue with a sony dock. As of March 15, when I updated to OS7.1 I no longer have sound on my dock through my phone. My 4s charges fine. No sound out of the dock (it remains through phone speakers) I dont even get a compatability error message...just nothing.

Irritated to say the least!!

Hi there!

Same problem for mee with Iphone 4s vs. Bose SoundDock II.

Do anyone has a solution?

I´m really desperate now.

(the problem seems to be some software-stuf related to Iphone 4S and NOT to Iphone 4 (My wifes 4 is doing great with the newest IOS 7.1.