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JAG2014 Author

Level 1

7 points

Bose Sound Docks are no longer compatible with Apple iPhones or iPods?

When plugging my iPhone 4S or 5, or my iPod 3rd Gen or 7th Gen into my Bose Sound Dock, I recieve a message that reads, "This iPhone/iPod is not compatible with this accessory" and will not play stored music.

Background Info:

- The Bose Sound Dock was designed to support Apple products.

- All software/OS on the Apple products is current as of Dec 2013.

- The Bose product doesn't have update-able software associated with it.

- Clearly, something has changed with the Apple products.

What can be done to fix this so that iPhones and iPods will play again on Bose products?

I've unplugged/replugged the Bose Sound Dock, and I've powered down and powered up the Apple products expecting that something would reset, but these steps have proved to be ineffective and nothing has changed.

iPhone 4S, iOS 7.0.4, Also applies to iPhone 5, iPod 3rd

Posted on Dec 2, 2013 9:55 AM

63 replies

Rochey30

Level 1

0 points

Oct 7, 2015 11:21 AM in response to fouse

I have a orbitsound T12 soundbar, no issues however for the last 6 mths my iPhone won't play (as per above, no sound through the bar only sound from iPhone speakers, new IOS 9 update, still no joy.

WIfe iPhone with IOS 7.1.2 works fine along with I touch.

Reading a few forums, it looks like a software issue, when is this going to be fixed, it's bloody annoying.

Help please Apple.

Horratio

Level 1

0 points

Jan 27, 2016 9:38 PM in response to Rochey30

My iPhone 6S was working fine in Bose Sounddock III until I updated to iOS 9.2.1 - now it charges but no sound through dock. Have tried turning off phone and dock and rebooting but no luck. Worked fine with iOS 9.2. Wife's iPhone6 runs iOS 9.1 and is still playing fine on dock. I won't be upgrading the software on that. Unfortunately all of my songs are on my iPhone! So frustrating!!

Apr 2, 2017 5:09 PM in response to Roa2014

Hola desde que actualice mi IPhone a la última versión no funciona el Bluetooth con mi soundock 10

Bose Sound Docks are no longer compatible with Apple iPhones or iPods?