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smile123 Author

Level 1

3 points

My iCloud Photo Stream is not syncing correctly to my Windows 8.1 laptop or my Windows 7 PC.

I have been going through the forums for the last few weeks and nothing has helped. Both computers are x64 bit.

Problems I am experiencing

A. Windows 7 PC has not synced photo stream since September 25

B. Windows 8.1 laptop has not synced since a little before that.

C. I can't upload any photos (.jpegs) to the photo stream. An error pops up saying that they cann't be uploaded as they are not in a format supported by iCloud, even though they are jpegs.

D. Photos are syncing ti my ipad 3 perfectly fine, so clearly there is a problem with my computers but I am totally stumped.

I have un-installed, deleted all icloud photo stream folders, restarted and then re-installed the iCloud control panel on both computers, and it has created new folders and re-synced maybe 30 photos before it stopped again.
I have uninstalled every single Apple program on my Windows 8.1 laptop and reinstalled iTunes, iCloud and Quicktime and that didn't help.
I have toggled the Photo Stream on/off button in setting on my iphone, and that seemed to kick start the sync on my Windows 7 PC this morning, so far I've got 70 photos on my Windows 7 PC and that's where it has stopped but its a really random selection, and doesn't include the photos I took yesterday or today.
Two of my colleagues at work where my Windows 7 PC is located - their photo streams are working fine, both using ios7 and icloud control panel, however their computers are x32 bit.
I have also simply logged out and signed in again multiple times, however that doesn't do anything.
I have unticked the "read-Only" permissions on my photo icloud stream folder, but that didn't help either.
I have followed the troubleshooting from here: http://support.apple.com/kb/TS3989 - however that also did not help.
I have tried changing the folder path for iCloud photo stream, however that did not help either.
I tried the steps from someone who said they spoke to an Apple rep (steps copied from forum and I put them in italic) on this forum: https://discussions.apple.com/thread/5381738
1. Anyway, the Apple rep had me sign out of iCloud CC on my PC.
2. Then on each iOS devices Settings/iCloud/Delete Account.
3. Confirmed all the warnings.
4. Then re-entered my iCloud id and password on the iOS device.
5. Things restarted and the iOS Photo Streams got loaded with the number of photos that
6. iCloud has.
7. Signed in on iCloud on the PC. It synced the same way.
8. Tried taking pictures on the iPhone and iPad. They synced everywhere.
9. So I'm back in business.
10. I just deleted everything on my iOS devices when I exited iCloud.
11. My interest is the PC syncing when I take a photo on my iPhone.
12. ME: Okay so these steps again refreshed the photostream on my iPhone 5. I can see that the photos I took yesterday and today have been uploaded to the photo stream as I can see them there on my device. I have also now signed back into iCloud on my Windows 7 PC and it is slowly syncing again, but just recognising the same photos it downloaded previously as per Step 3 which I did just earlier this morning.
I have also just tried uploading photos via the upload folder from my windows 7 PC, and they uploaded perfectly.

This is really, really frustrating. I've tried everything I can find on these forums but nothing has helped fix the issue 100%.

Can anyone offer something else I can try to reslove this issue?

Posted on Dec 2, 2013 4:08 PM

Best reply

jezloz

Level 1

0 points

Posted on Dec 3, 2013 11:33 PM

I have the same issue here. Have been searching for answers for a week. Photo's that load up are just random and stops at 25-40 pics, no more after that. Apple are refusing to take this as a real issue and investigate. It is a known issue with users.

I am seriously looking at packing up my apple goods and moving on. Without the photostream to PC option I could go with any product.

View in context

126 replies

Jan 18, 2014 7:58 PM in response to archazure

It's 20.1 MB and I can compress (zip) it down to 16.5 MB. Not sure that I can send it, or that you can receive it, by email at that size but I'd be happy to try.

Just give me an email address to send it to and I'll give it a shot.

Jan 18, 2014 7:59 PM in response to HowardFromRedmond

Thanks, you can see my email address under my profile, really hope it works since this has been bugging me for a while and I can't find an earlier version of iCloud anywhere.

Jan 18, 2014 8:09 PM in response to orchidash

@orchidash: You'll have to show your email address in your profile for me to be able to send you anything.

Jan 21, 2014 10:27 AM in response to HowardFromRedmond

Both of these giants should be taken behind the woodpile and flogged! The old addage, "if it ain't broke, don't mess with it" should be the rule. But no, they change everything.

I have this same problem - but with Windows 8.1. And, of course, getting to that Program Data folder on Windows 8 is different than on windows 7.

Can you post instructions for 8? If not, can you send me the 2.x fles as well? davidasmith60@live.com.

Thanks,

Dave

Jan 21, 2014 11:24 AM in response to PapaBear60

Couldn't agree more on the flogging suggestion...

I don't know anything about Windows 8. I tried updating to it back when it was first released and had some sort of problem -- I forget what -- and backed out and got my money back. You're on your own with that.

I sent the two files -- one is the .msi installation file and the other is a .exe file that I think is either the control panel app oo the self installing control panel app. I've never ad to access it directly -- in a zip file to the address you put in your message.

Good luck.

Howard

SportMB

Level 1

0 points

Jan 22, 2014 12:06 AM in response to HowardFromRedmond

Howard, can I get a copy too? I have the same issue and have hunted hours to find the previous version on the Internet, all point to the newest version. my email sportmb@hotmail.com. Thanks in advance.

Jan 28, 2014 3:22 AM in response to HowardFromRedmond

Hi there!

Thanks for suggestions, but as a few others, i don't have previous versions of icloud panel. Could you kindly send them to my email? Tank you again!

zednovos@gmail.com

Jan 28, 2014 3:28 AM in response to smile123

BTW, Apple has a direct link to old icloud panel ( was pretty surprised, because of apple politics on older software\firmware).

Here it is - http://support.apple.com/kb/DL1687

I'm sorry, ppl, this installer won't let you install it on anything except windows vista 😟

Message was edited by: evgeny204

Jan 28, 2014 6:40 AM in response to evgeny204

One final note - you can install the aforementioned icloud panel from apple site ( http://support.apple.com/kb/DL1687 ) , just be sure to check file properties->compatability mode->"compatability with windows 7".

Sadly, even installing old icloud panel didn't help me(

Jan 28, 2014 8:28 AM in response to evgeny204

Just curious evgeny, did you also follow all of Apple's instructions for setting up iTunes for iCloud? I remember that it didn't have any effect when I was trying to get 3.x to work and I haven't tried changing anything to see what effect it might have on 2.x. Still, they did publish a set of setup instructions under the heading of setting it up for iCloud services so that might be worth a check for you.

Here is the link: http://www.apple.com/icloud/setup/pc.html

Take a look at step #3.

Jan 28, 2014 8:34 AM in response to HowardFromRedmond

Thanks for link, but it seems pretty unrelated - itunes controls only automatic downloads and syncing of apps\music\books between devices, not photos (that are handled by icloud panel)

Jan 28, 2014 8:45 AM in response to evgeny204

If its under the heading "Setting up a PC for iCloud" it's worth a try. Your call though...

Feb 6, 2014 8:45 PM in response to HowardFromRedmond

HowardFromRedmond you solved my problem with iCloud. I found a download of 2.1.3. It works even on my Windows 8 pc. I can watch photos download and delete within seconds. The 3.1 upgrade is really a downgrade to disaster. Proof that all upgrades are not necessarily a good thing.

Meldro

Level 1

0 points

Feb 19, 2014 6:50 AM in response to evgeny204

This worked for me. Thanks! I'm running Windows 8.1

evgeny204 wrote:

One final note - you can install the aforementioned icloud panel from apple site ( http://support.apple.com/kb/DL1687 ) , just be sure to check file properties->compatability mode->"compatability with windows 7".

Sadly, even installing old icloud panel didn't help me(

Feb 19, 2014 7:53 AM in response to HowardFromRedmond

Thank you this worked for me to!!

My iCloud Photo Stream is not syncing correctly to my Windows 8.1 laptop or my Windows 7 PC.