My Iphone5 has a black screen and won't turn on

So after school one day i took my phone out of my pocket and the screen was black, i was pressing the on and off button for the sound and i could hear the noises, so i decided to restart my phone. After waiting for ten minutes i keep on pressing the restart button and it still would not turn on. Once i got home i plugged my phone into the charger thinking that it might turn on. However it just kept on making the noise as if i was pluging and unplugging the charger repeatedly. I keep on restarting the phone and it still has not turned on. It has been two days and the phone has still not turned on. When i plugged my phone into the the computer thinking i could reset my phone into facotry settings, itunes could not recognized my serial number. Now after not charging it for a day it will not charge at all

iPhone 5, iOS 7.0.4

Posted on Dec 9, 2013 2:09 PM

Top-ranking reply

yertu

Level 1

5 points

Posted on Jul 11, 2014 10:42 PM

I was experiencing the same issue and serching for an answer but this helped me.!!

If you can't update or restore your iOS device

You can use recovery mode if you can't update or restore your iOS device.

You might need to use recovery mode if:

You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
The Apple logo remains onscreen for several minutes with no progress bar.
The Connect to iTunes screen appears.

See what to do if the progress bar remains onscreen for several minutes

Use recovery mode

Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.

Original post link is this: If you can't update or restore your iOS device

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152 replies

Apr 11, 2014 6:51 PM in response to marissamadeline

didnt work at all guys. help me on this, is there any other tips to solve this kind of problem?

May 16, 2017 7:37 PM in response to sheila_m.

AYao tthank you so much helped me out and I was even about to buy a new phone.

yogadee

Level 1

0 points

Mar 27, 2014 6:03 AM in response to anstar1

This worked! Thank you.

Jun 21, 2014 9:40 AM in response to sheila_m.

i was charging my iphone and went i unplugged it. the screen went black.... i left it there for a few minutes thinking that it might turn on but it didnt. so i charged it and it didnt work the screen was still black.. this is the second day its been like this i tried to press the wake and home button until the logo appeared..but it wont turn on to my homescreen only the logo is turning on and off its been like this for about an hour .... i need help pleassssse help!!! ( i can hear when theres a incoming call because it rings but the screen is totally black!! helllppp)

solomani

Level 2

169 points

Jul 7, 2014 4:25 PM in response to sheila_m.

I just had this problem and Sheila's post helped me fix it. Thanks.

Jul 26, 2014 10:14 AM in response to anstar1

This helped me! My phone works again! Thank You!

nzjo99

Level 1

12 points

Aug 1, 2014 6:45 PM in response to anstar1

Awesome! Thanks so so much - this helped me my phone goes again.

Aug 4, 2014 5:30 AM in response to anstar1

Thank you!

Aug 16, 2014 12:48 AM in response to anstar1

Thanks dude, it worked for me. i was thinking my display gone and had to shell out 100-200 bucks. Thanks a lot,

Aug 26, 2014 3:21 PM in response to anstar1

Thank you!

It worked here!

Algwaidi

Level 1

0 points

Aug 28, 2014 1:12 AM in response to anstar1

Thank you so much, anstar1! That worked for my iphone5

Sep 24, 2014 6:48 PM in response to anstar1

after trying everything for an hour and a half nothing worked, except this. THANKS anstar1 !!!!!!!!!

Oct 13, 2014 10:38 AM in response to anstar1

Thank you soooo much!! I'm away at college and would've had to wait 2 weeks to get a new phone! Your advice worked!!!

Oct 18, 2014 9:54 AM in response to kirsty281

I am also experiencing the same situation. I already made instructions but there's no response. My iphone 5 still can't turn on.

Bansaree

Level 1

0 points

Oct 19, 2014 4:07 AM in response to anstar1

Thank you very much, my phone works like normal now! And nothing was deleted.

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My Iphone5 has a black screen and won't turn on