12 Replies Latest reply: Jul 11, 2014 10:42 PM by yertu
marissamadeline Level 1 Level 1 (0 points)

So after school one day i took my phone out of my pocket and the screen was black, i was pressing the on and off button for the sound and i could hear the noises, so i decided to restart my phone. After waiting for ten minutes i keep on pressing the restart button and it still would not turn on. Once i got home i plugged my phone into the charger thinking that it might turn on. However it just kept on making the noise as if i was pluging and unplugging the charger repeatedly. I keep on restarting the phone and it still has not turned on. It has been two days and the phone has still not turned on. When i plugged my phone into the the computer thinking i could  reset my phone into facotry settings, itunes could not recognized my  serial number. Now after not charging it for a day it will not charge at all


iPhone 5, iOS 7.0.4
  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello marissamadeline,

     

    Thank you for the details of the issue you are experiencing with your iPhone 5.  I would be concerned too if my iPhone was not powering on.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

    You can find the full article here:

    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • 2. Re: My Iphone5 has a black screen and won't turn on
    anstar1 Level 1 Level 1 (0 points)

    I had exactly the same problem about 3 hours ago. Here is the way I resolved the problem (by entering DFU Mode):

     

    1. Hold the Power button for 3 seconds
    2. Hold the Home button without releasing the Power button for 10 seconds
    3. Then the Apple Logo appears, and everything works as usual

     

    http://theiphonewiki.com/wiki/DFU_Mode

  • 3. Re: My Iphone5 has a black screen and won't turn on
    truebritgal Level 1 Level 1 (0 points)

    Thank you so much, anstar1!  This worked for me! 

  • 4. Re: My Iphone5 has a black screen and won't turn on
    Fahmoo Level 1 Level 1 (0 points)

    Something similar happened to me! I wanted to update my phone so I did, next time I look at my phone its completely black. I press the sleep button and the home button at the same time and separetly, I try charging my phone for 20 minutes and nothing happens! I am currently on itunes, restarting my phone! I hope it works and all my data isnt erased! does anyone know what happened exaclty?

  • 5. Re: My Iphone5 has a black screen and won't turn on
    yogadee Level 1 Level 1 (0 points)

    This worked!  Thank you.

  • 6. Re: My Iphone5 has a black screen and won't turn on
    kirsty281 Level 1 Level 1 (0 points)

    my iphone has done exactly the same since last night it has a black screen its plugged in so making sounds every 5 seconds and i have just restored it by the computer and it still hasnt turned on anything else i can do???

  • 7. Re: My Iphone5 has a black screen and won't turn on
    AriffZack Level 1 Level 1 (0 points)

    didnt work at all guys. help me on this, is there any other tips to solve this kind of problem?

  • 8. Re: My Iphone5 has a black screen and won't turn on
    sanju_dear Level 1 Level 1 (0 points)

    I was facing the same problem. After some research, I found some good news for all of us. It seems Apple has identified this as manufacuring problem and introduced a replacement program for us. Here is the site for more detail: https://ssl.apple.com/support/iphone5-sleepwakebutton/

     

    Cheers

    Sujan

  • 9. Re: My Iphone5 has a black screen and won't turn on
    KenMcCormick Level 1 Level 1 (0 points)

    Since I had school the next day, before I went to bed, I started to charge my phone because it was almost dead.

     

    In the morning, i went to my phone and since it wasn't actually off, i presssed the on button to wake it up. Nothing happened.

     

    I kept it in the charger until i was ready for school, Still nothing.

     

    How would I solve this problem?

  • 10. Re: My Iphone5 has a black screen and won't turn on
    joanna.almaguer Level 1 Level 1 (0 points)

       i was charging my iphone and went i unplugged it. the screen went black.... i left it there for a few minutes thinking that it might turn on but it didnt. so i charged it and it didnt  work the screen was still black.. this is the second day its been like this i tried to press the wake and home button until the logo appeared..but it wont turn on to my homescreen only the logo is turning on and off its been like this for about an hour .... i need help pleassssse help!!! ( i can hear when theres a incoming call because it rings but the screen is totally black!! helllppp)

  • 11. Re: My Iphone5 has a black screen and won't turn on
    solomani Level 1 Level 1 (0 points)

    I just had this problem and Sheila's post helped me fix it.  Thanks.

  • 12. Re: My Iphone5 has a black screen and won't turn on
    yertu Level 1 Level 1 (0 points)

    I was experiencing the same issue and serching for an answer but this helped me.!!

    If you can't update or restore your iOS device

    You can use recovery mode if you can't update or restore your iOS device.

    You might need to use recovery mode if:

    • You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
    • The Apple logo remains onscreen for several minutes with no progress bar.
    • The Connect to iTunes screen appears.

    See what to do if the progress bar remains onscreen for several minutes

    Use recovery mode

    Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

    1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.

     

     

    Original post link is this: If you can't update or restore your iOS device