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My Iphone5 has a black screen and won't turn on

So after school one day i took my phone out of my pocket and the screen was black, i was pressing the on and off button for the sound and i could hear the noises, so i decided to restart my phone. After waiting for ten minutes i keep on pressing the restart button and it still would not turn on. Once i got home i plugged my phone into the charger thinking that it might turn on. However it just kept on making the noise as if i was pluging and unplugging the charger repeatedly. I keep on restarting the phone and it still has not turned on. It has been two days and the phone has still not turned on. When i plugged my phone into the the computer thinking i could reset my phone into facotry settings, itunes could not recognized my serial number. Now after not charging it for a day it will not charge at all

iPhone 5, iOS 7.0.4

Posted on Dec 9, 2013 2:09 PM

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152 replies

Jul 11, 2014 10:42 PM in response to marissamadeline

I was experiencing the same issue and serching for an answer but this helped me.!!

If you can't update or restore your iOS device

You can use recovery mode if you can't update or restore your iOS device.

You might need to use recovery mode if:

  • You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
  • The Apple logo remains onscreen for several minutes with no progress bar.
  • The Connect to iTunes screen appears.

See what to do if the progress bar remains onscreen for several minutes

Use recovery mode

Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

  1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
  2. Plug the device's USB cable into your computer only.
  3. Hold down the device's Home button as you connect the USB cable to it.
  4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.



Original post link is this: If you can't update or restore your iOS device

Nov 26, 2014 9:49 AM in response to anstar1

You are the best! Thank you so much for posting this. I was so upset.....


I've had non-stop issues with my iPhone 5 since getting it last year. It *****. The customer support has been terrible. They have put me on hold for hours with a newborn....then they agreed to have someone call me back, and it's been months - no call back. The people in store are awful to deal with. I called the store because the genius bar appointment booking site was down and the rude woman who answered hung up on me.


#endrant


Switching to BlackBerry next week now that I've caught wind of their promo for iPhone users.

My Iphone5 has a black screen and won't turn on

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