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Level 1

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Can anybody help? My Safari browser keeps crashing. The whole window just turns grey.

Can anybody help? My Safari browser keeps crashing on iMac 10.7.5. The whole window just turns grey. It started happening around the time of the new bookmarks menu upgrade recently which changed the bookmarks to be only on the side and makes it so you can see all your bookmarks while browsing. I know I have a lot of bookmarks, so I tried hiding them, but it still happens. I ALREADY TRIED CLEARING MY HISTORY, AND THAT DID NOT HELP, AND I HAVE NO EXTENSIONS FOR THIS BROWSER.

Does the fact that I am in Brasil have anything to do with it?

Thank you to anyone who can help. In case no one can come up with an answer, is there an easy way to transfer my bookmarks from safari to either firefox or chrome?

Much appreciated.

iMac, Mac OS X (10.7.5)

Posted on Dec 11, 2013 9:44 AM

23 replies

zap3 Author

Level 1

0 points

Dec 12, 2013 1:15 PM in response to zap3

I just removed the software and safari just crashed again. Can you try to give me some more support? I really appreciate it.

zap3 Author

Level 1

0 points

Dec 12, 2013 1:17 PM in response to zap3

I will try rebooting.

Linc Davis

Level 10

209,547 points

Dec 12, 2013 2:10 PM in response to zap3

Let's be clear about a couple of things. First, your need to back up is independent of anything else in this discussion. If you don't have backups, you are in constant danger of losing data, no matter what you do, and if it hasn't happened yet, that's only because you've been lucky. Every storage device is certain to fail at some point, usually with no warning, and if it's not backed up it will take your data with it. But there is no need for a device to fail in order to for data to be lost. That can happen in myriad other ways.

Second, if you had not yet rebooted after uninstalling the software, you had not finished removing it. If all you did was drag something to the Trash, you still haven't removed it.

zap3 Author

Level 1

0 points

Dec 13, 2013 7:31 AM in response to Linc Davis

Okay, my browser is not crashing now, however now it is extremely slow. I don't think it's my connection, because I try doing the same things with Google and then I can zip around way faster. Safari now is slow to resize and load pages. It wasn't this slow before. It just crashed all the time.

Linc Davis

Level 10

209,547 points

Dec 13, 2013 7:54 AM in response to zap3

Please repeat Step 1 and see whether "com.trendmicro" appears in the output. If it does, you haven't completely removed Trend Micro.

zap3 Author

Level 1

0 points

Dec 13, 2013 8:08 AM in response to Linc Davis

Micro Trend was not in the output. Here is a copy paste of the output though.

Loaded kernel extensions:

com.parallels.kext.prl_usb_connect (7.0

com.parallels.kext.prl_hypervisor (7.0

com.parallels.kext.prl_hid_hook (7.0

com.parallels.kext.prl_netbridge (7.0

com.parallels.kext.prl_vnic (7.0

Loaded user agents:

com.parallels.vm.prl_pcproxy

com.parallels.DesktopControlAgent

com.parallels.desktop.client.launch

com.oracle.java.Java-Updater

com.hp.messagecenter.launcher

com.google.keystone.system.agent

com.adobe.AdobeCreativeCloud

com.facebook.videochat.kristofermoore.updater

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

Inserted libraries:

User cron tasks:

Global launchd configuration:

Per-user launchd configuration:

Global login items:

/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app/

Per-user login items:

/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

/Applications/QuickTime Player.app

Safari extensions:

Restricted user files: 537

Extrinsic loadable bundles:

/System/Library/Extensions/hp_psa640_io_enabler.kext

/System/Library/Extensions/hp_qc_io_enabler.kext

/System/Library/Extensions/prl_usb_connect.kext

Library/Address Book Plug-Ins/SkypeABDialer.bundle

Library/Address Book Plug-Ins/SkypeABSMS.bundle

Library/Address Book Plug-Ins/YMsgrCallABPlugin.bundle

Library/Address Book Plug-Ins/YMsgrMsnABPlugin.bundle

Library/Address Book Plug-Ins/YMsgrSmsABPlugin.bundle

Library/Address Book Plug-Ins/YMsgrYimABPlugin.bundle

Library/Internet Plug-Ins/FacebookVideoCalling.bundle

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

/Library/Internet Plug-Ins/AdobeExManCCDetect_x86_64.plugin

/Library/Internet Plug-Ins/AdobeExManDetect.plugin

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

/Library/Internet Plug-Ins/Flash Player.plugin

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

/Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

/Library/PreferencePanes/Flash Player.prefPane

/Library/PreferencePanes/JavaControlPanel.prefPane

/Library/QuickLook/ParallelsQL.qlgenerator

/Library/Spotlight/Microsoft Office.mdimporter

/Library/Spotlight/ParallelsMD.mdimporter

Unsigned shared libraries:

/usr/local/lib/libfreetype.6.3.16.dylib

/usr/local/lib/libfreetype.6.dylib

/usr/local/lib/libfreetype.dylib

/usr/local/lib/vcomponents/libvclient_fat_release.dylib

/usr/local/lib/vcomponents/libvkernel_fat_release.dylib

/usr/local/lib/vcomponents/libvreport_fat_release.dylib

/usr/local/lib/vcomponents/libvshared_fat_release.dylib

/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.adobe.AdobeCreativeCloud.plist

com.google.keystone.agent.plist

com.hp.messagecenter.launcher.plist

com.oracle.java.Java-Updater.plist

com.parallels.DesktopControlAgent.plist

com.parallels.desktop.launch.plist

com.parallels.vm.prl_pcproxy.plist

/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.adobe.fpsaud.plist

com.apple.remotepairtool.plist

com.google.keystone.daemon.plist

com.oracle.java.Helper-Tool.plist

com.parallels.desktop.launchdaemon.plist

/Library/PrivilegedHelperTools:

/Library/StartupItems:

Library/Fonts:

BSTGreek.ttf

Cardo99s.ttf

GalSILR.ttf

Helena Bold.dfont

Helena BoldItalic.dfont

Helena Italic.dfont

Helena.dfont

MSS Bold Italic.dfont

MSS Bold.dfont

MSS BoldItalic.dfont

MSS Italic.dfont

MSS.dfont

Peshitta Bold.dfont

Peshitta.dfont

Rosetta Bold Italic.dfont

Rosetta Bold.dfont

Rosetta BoldItalic.dfont

Rosetta Italic.dfont

Rosetta.dfont

SILEOT.ttf

Salaam Bold.dfont

Salaam.dfont

Sylvanus Bold.dfont

Sylvanus BoldItalic.dfont

Sylvanus Italic.dfont

Sylvanus.dfont

SyrCOMTalada.ttf

TekniaGreek

TekniaGreek.ttf

TekniaHebrew.ttf

Yehudit Bold.dfont

Yehudit.dfont

encodings.dir

fonts.dir

fonts.list

fonts.scale

newathu.ttf

newathu403.ttf

Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.5E89E7EC-C0B9-4E99-BDE7-ECC 0DA6DAB55.plist

com.facebook.videochat.kristofermoore.plist

Linc Davis

Level 10

209,547 points

Dec 13, 2013 12:07 PM in response to zap3

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot insafe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

zap3 Author

Level 1

0 points

Dec 14, 2013 7:52 AM in response to Linc Davis

I will continue this when I have completed my project in Fireworks. I have to log out and I have a lot of files open in that program that I am still using. Thank you for the support. I will probably try this tonite or tomorrow.

Can anybody help? My Safari browser keeps crashing. The whole window just turns grey.