Installing itunes - win7 x64

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Level 1

1 points

Installing itunes - win7 x64

I'm running into a problem getting itunes installed on my win7 x64 machine. I followed the removal procedures for completely removing itunes and no luck. I even re-installed the OS and it is still failing to install. Here is what I'm seeing, first it gets stuck here;

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Then I get this error and I can retry as much as I like but it wont work so I ignore it;

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Then it gets stuck here and then I get this error;

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After ignoring this my whole system starts becoming unresponsive or sluggish while the installer seems to be stuck...and so I wait for it to respond with another error.

Here are the related event viewer logs about this error;

Product: iTunes -- Module C:\Program Files (x86)\Apple Software Update\ScriptingObjectModel.dll failed to register. HRESULT -2147220992. Contact your support personnel.

Product: Apple Software Update -- Error 1904. Module C:\Program Files (x86)\Apple Software Update\ScriptingObjectModel.dll failed to register. HRESULT -2147220992. Contact your support personnel.

Product: iTunes -- Module C:\Program Files (x86)\Apple Software Update\SoftwareUpdateAdmin.dll failed to register. HRESULT -2147024891. Contact your support personnel.

Product: Apple Software Update -- Error 1904. Module C:\Program Files (x86)\Apple Software Update\SoftwareUpdateAdmin.dll failed to register. HRESULT -2147024891. Contact your support personnel.

Windows 7, Itunes error

Posted on Dec 12, 2013 12:17 PM

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Answer 1

kennywb Author

Level 1

1 points

Dec 12, 2013 1:21 PM in response to kennywb

I never needed to in the past but I disabled my antivirus and security products to see if that would help and it seems to have changed to a new error now;

Notice that the executable id called DIFxINST64.exe.. I am running this as an administrator. Could the antivirus be blocking this even though its disabled? I guess the next thing is to remove the antivirus software completely then...

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Answer 2

kennywb Author

Level 1

1 points

Dec 12, 2013 2:08 PM in response to kennywb

I unistalled my antivirus and my firewall. The install is now getting to a certain point and just hanging. Is there a log file that the installer outputs in order to troubleshoot further?

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Answer 3

kennywb Author

Level 1

1 points

Dec 13, 2013 10:08 AM in response to kennywb

Resolved; I dont know the cause for sure but I am pretty sure it was my anti-virus/firewall software causing issues. I re-installed the OS and before doing any other installations I installed iTunes and it worked.

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Answer 4

@Angapp

Level 1

4 points

Nov 29, 2016 7:03 PM in response to kennywb

Hi, I faced the same issue with WIN10 and was able to resolve it after, disabling / pausing my antivirus and installed iTunes.exe by "Running as Administrator".

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