MY Apple TV has locked up

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Level 1

5 points

MY Apple TV has locked up

MY Apple TV has locked up. I have unplugged everything waited over 10 minutes and re attached. Then I went on line and learned how to restart using down and menu on remote. It seemed to restart only to end up in same locked up screeen. please help

Apple TV

Posted on Dec 12, 2013 4:01 PM

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Answer 1

Dec 12, 2013 4:39 PM in response to irishnin

Here is the offical Apple article on how to do it.

http://support.apple.com/kb/HT4367

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Answer 2

Dec 12, 2013 4:37 PM in response to irishnin

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

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