Rob1130

Q: Outlook 2013 calendar sync to iphone not working

Outlook 2013 calendar sync to iphone not working

iPhone 5s, iOS 7

Posted on Dec 16, 2013 12:12 PM

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Q: Outlook 2013 calendar sync to iphone not working

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  • by ariel s,

    ariel s ariel s Dec 18, 2013 8:41 AM in response to Rob1130
    Level 4 (1,702 points)
    Dec 18, 2013 8:41 AM in response to Rob1130

    Hi Rob1130,

     

    Thanks for using Apple Support Communities.  This article has steps you can take if syncing your Outlook calendar to your iPhone via USB isn't working:

     

    iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows

    http://support.apple.com/kb/ht1692

     

    Alternatively, if you're using iCloud instead of USB you can use this article instead:

     

    iCloud: Troubleshooting iCloud Calendar

    http://support.apple.com/kb/ts3999

     

    Cheers,

    - Ari


  • by dnahil,

    dnahil dnahil Jan 15, 2014 8:01 PM in response to ariel s
    Level 1 (0 points)
    Jan 15, 2014 8:01 PM in response to ariel s

    All of the instructions on this link outline how to fix it in Outlook 2010... is there one for 2013? or have these steps not changed with the update?

     

    Thanks

    Alisha

  • by segalsegal,

    segalsegal segalsegal Feb 25, 2014 3:08 PM in response to dnahil
    Level 1 (11 points)
    iPad
    Feb 25, 2014 3:08 PM in response to dnahil

    I've spent several hours with Apple Telephone Support on this issue and the answer is that Apple dropped support for syncing with Outlook as of Outlook 2013 and the only way to sync is to put your various forms of private information onto Apple's servers. 

     

    Syncing Outlook 2013 with the iPhone worked for me for briefly, but no longer does.

     

    It appears that you can't sync Outlook 2013 with the Windows phone either without putting private information onto Microsoft's servers, unless you use Exchange, in which you're trusting some other server.

     

    It is appalling that this seems to be the state of privacy now. 

     

    Does anyone know of a way to sync the iPhone (or any other type of phone) with Outlook without entrusting someone else with your private data? 

     

    It sounds like one can downgrade to Office 2010, but this is at minimum a bother and seems like only a temporary solution.

  • by segalsegal,

    segalsegal segalsegal Mar 1, 2014 2:37 PM in response to segalsegal
    Level 1 (11 points)
    iPad
    Mar 1, 2014 2:37 PM in response to segalsegal

    The Office 2010 workaround didn't work.  The iCloud workaround sort of works, but you are left with 2 different calendars in Outlook.  The default Outlook calendar gets events you agree to by email and the iCloud calendar syncs with the iPhone.  When a meeting request arrives by email you can't see the iCloud calendar unless you open it manually.  You can move events from the default calendar to the iCloud calendar, but it is a separate action, manual and kludgy.

     

    It is hard to tell whose fault this is.  Apple, Microsoft and Google seem to want you to use their phone plus computer infrastructure, and any mixing companies is risky.  Apple would do well to copy the ability of its computers to run Windows and be the platform that people buy because it works with everyone.  But if that is what they're trying to do with iPhone syncing, they're not succeeding.

     

    If forced to choose between moving from Windows to MacOS and moving to iPhone to Windows phone, I'm likely to move to Windows phone.  It would be good if Apple got USB syncing working so I didn't have to make that decision.

  • by MGP@PAI,

    MGP@PAI MGP@PAI Mar 6, 2014 10:07 PM in response to segalsegal
    Level 1 (0 points)
    Mar 6, 2014 10:07 PM in response to segalsegal

    Amen.   I have spent countless hours trying to resolve this problem.  I own a small company with 10 employees all outfitted with Windows Notebooks and Iphone 5s.   We are all suffering from this lack of synching between the  phone and Outlook 2013.   I am going to have to explore replacing the Iphone with windows based devices as our business is going to suffer greatly without the ability see calendars on the fly and have access to our current contact list.

     

    Apple blames Windows and Windows blames Apple.  I personally love my Iphone but cannot let that stand in the way of what is best for my business.  I know we are small potatoes to Apple but I have to believe many folks are going to have to move away from Iphones because of this.

     

    I have worked with Apple support trying to use ICloud as a possible solution but it failed multiple times and Apple engineering indicated "There is a know problem"  this same known problem is about one year old at this point.....Apparently not important enough to resolve.

  • by segalsegal,

    segalsegal segalsegal Mar 8, 2014 12:08 PM in response to MGP@PAI
    Level 1 (11 points)
    iPad
    Mar 8, 2014 12:08 PM in response to MGP@PAI

    There are more problems with the iCloud approach, as I've been logging at http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/how-can-i-mo ve-calendar-events-from-outlook/5078e8f8-ee10-40ef-a7f2-328cad957d2b.  Although the problem was bad enough to result in a commercial add-on to deal with it, the commercial add-on seems to create more problems than it solves.

     

    I haven't detected much interest from either Apple or Microsoft in solving this issue.  I imagine there are not many people at either Apple or Microsoft who see solving this problem as a route to career advancement.  The downside for the customers is that tells Microsoft Office + iPhone customers to give up Microsoft Office or give up the iPhone.  It doesn't seem to be in either Apple or Microsoft's interest to play that game unless they have high confidence of winning.  And of course there is Google, so both Apple and microsoft can lose a battle on this issue.

  • by WindwardDG,

    WindwardDG WindwardDG Mar 12, 2014 7:37 AM in response to Rob1130
    Level 1 (0 points)
    Mar 12, 2014 7:37 AM in response to Rob1130

    Apple - will you please help resolve this issue? We need our calendars to function again. I don't want to have to switch to a smartphone. I love my iPhone, but this could be the deal breaker!

  • by JoeDeAngelis,

    JoeDeAngelis JoeDeAngelis Mar 12, 2014 10:39 AM in response to Rob1130
    Level 1 (0 points)
    Mar 12, 2014 10:39 AM in response to Rob1130

    I too cannot sync outlook with my iphone. I used to be able to but it seems at some point in the last year it does not work any longer. Even when I make an appointment in the Icloud caledar, it still does not show in the Icloud calendar in Outlook. Why does it always seem the world is going backwards?

  • by tymythy,

    tymythy tymythy Mar 12, 2014 2:39 PM in response to Rob1130
    Level 1 (0 points)
    Mar 12, 2014 2:39 PM in response to Rob1130

    We had a user who was trying to sync only calendars and contacts (iphone5 & outlook 2010) via USB and itunes.  He was only able to sync one way (outlook to iphone).  On the iphone we changed changed the default account under Settings>Mail,Calendars,Contacts>Calendars  to "calendar" from pc.  Same for Contacts "Contacts" from pc. It seems to be working correctly now.  Previously, both contacts and calendars defaults were set to his gmail email account.

  • by jorgeluisrr,

    jorgeluisrr jorgeluisrr Mar 12, 2014 4:19 PM in response to Rob1130
    Level 1 (0 points)
    Mar 12, 2014 4:19 PM in response to Rob1130

    I've tried several troubleshooting and options in other posts and nothing worked, I can't use iCloud due to company restrictions.

     

    What I did was the following:


    1. Un-installed iTunes.

    2. Deleted the AppData/Roaming/Apple Computer folder (***Careful: This contains all the back-ups. You can do a copy of this folder, but delete it from AppData/Roaming.)

    3. Re-started Windows.

    4. Downloaded and installed latest version of iTunes.

    5. De-activated all plug-ins from outlook except for the iTunes plug-in.

    6. Plug-in your iPhone and sync

     

    Hopefully this works for you too.

  • by thomas cooker,

    thomas cooker thomas cooker Apr 2, 2014 12:33 AM in response to Rob1130
    Level 1 (0 points)
    Apr 2, 2014 12:33 AM in response to Rob1130

    it's very easy with a tool called EVO Collaborator for Outlook, with this Outlook add-in it's possible to sync icloud contact and calendar and task with outlook's contact, calendar and tasks.

     

    it also allows you to do a one time outlook to icloud contact/calendar transfer. so you can selecte everything you want to upload to icloud's contact or calendar storage and upload them all from outlook. after that procedure those items stay in icloud and can be synced to your iphone or ipad.

  • by Hsiunghui,

    Hsiunghui Hsiunghui Apr 8, 2014 5:01 AM in response to jorgeluisrr
    Level 1 (0 points)
    Apr 8, 2014 5:01 AM in response to jorgeluisrr

    it works

  • by skylessmic,

    skylessmic skylessmic Apr 10, 2014 5:26 AM in response to segalsegal
    Level 1 (0 points)
    Apr 10, 2014 5:26 AM in response to segalsegal

    Last year I used a program called Akruto sync that helped to sync my Windows phone without using the cloud.  It worked well . . . but there doesn't appear to be support for the iPhone. 

  • by segalsegal,

    segalsegal segalsegal Apr 10, 2014 6:19 AM in response to skylessmic
    Level 1 (11 points)
    iPad
    Apr 10, 2014 6:19 AM in response to skylessmic

    I've tried approaching workarounds to the Outlook / iOS sync problem such as iCloud from the Microsoft angle with a thread http://social.technet.microsoft.com/Forums/en-US/ca3191f4-2c1e-4b52-a563-177877a 89ee8/is-outlook-icloud-syncing-hopelessly-kludgy that documents the Outlook / iCloud problems in detail. 

     

    One of the responses in the thread discusses various workarounds, but it is not clear whether they work well.

     

    It is not clear whether Apple and Microsoft are unaware of the seriousness of this situation, or instead are tolerating the situation because fixing the problem could be seen as helping a competitor.  The new Microsoft CEO, however, has declared that cross-platform compatibility is a Microsoft priority, so the situation may change.  But I'd be far more impressed by a declaration that Microsoft understands that this is a problem and is committed to solving it (or an equivalent declaration from Apple).

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