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my itunes card is not activated properly

My itunes card says not activated correctly. can you tell me what I need to do to activate it?

Posted on Dec 16, 2013 12:27 PM

Reply
12 replies

Dec 18, 2013 12:37 PM in response to stet202004

Hey there stet202004,


It sounds like you are trying to redeem an iTunes Gift Card but get the message that it has not been activated properly. Take a look at this info:

Contact Apple Support if you receive a message that your gift card hasn't been properly activated.


User uploaded file

From: Redeem iTunes Gift Cards with the camera on your iPhone, iPad, iPod touch, or Mac

http://support.apple.com/kb/HT5556

Thank you for using Apple Support Communities.

All the best,

Sterling

Dec 6, 2016 9:39 AM in response to Mlzhuch99

Fellow users on here won't be able to activate it for you. You've tried going back to the store that you bought it from and asked to activate it properly ? If they can't / won't help try contacting iTunes Support, they are likely to want to see images of the front and back of the card and its receipt : If you can't redeem your iTunes or Apple Music Gift Card or content code - Apple Support

Dec 28, 2016 12:20 AM in response to ItzKitty4

If you are also getting a message to contact iTunes Support then you need to do as the message says and contact iTunes Support (you already know that these are only user-to-user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or use this form : https://www.apple.com/emea/support/itunes/contact.html

my itunes card is not activated properly

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