Software Update install hangs in 10.9.1

Thanks this helped me, I restarted and booted up fine.

Had same issue on brand new 24" iMac (SSD / 8gb) setting up as a gift for someone. Restarted came back 10.9. Tried again, it installed fine and came back reporting as 10.9.1.

First time with 'update all' also had a iPhoto update..

Hi, Tempoetic

When I was upgrading from Lion 10.7.4 to Mavericks I had a similar more than 2 hours wait for "42 minuts left", I gave in panic for a little while however after a long wait my installation passed well. And my computer is MBP mid 2012.

This was the first time I had a hang for an OSX upgrade, but as per suggestions, held power button, restarted, and repeated the download from App Store. Went through like a charm this time. Note: I did postpone the restart to a 'later time' with the first attempt. I'm not sure if that affected the upgrade path.

I have had the hanging problem (5 seconds left message hanging for an hour), and I have also postponed the restart after downloding the update. Maybe this causes a problem indeed... It first installed something about an incomptible kernel extension and restarted, then hanged. Now my version appears to have remained 10.9.

I am reinstalling this update with an immediate reboot this time. Now it has finished restarting and the update has been connretly installed.

So, do not postpone the restart if you install this update...

I also have the problem (on a Mac Book Pro), I waited 3 hours then used the Power Button eventually.

It looked a bit fatal as it tried to restart twice, eventually it sorted itself out but did not upgrade me to 10.9.1

(This is a bad initial experience for a new Mac user).

Mid 2012 MacBook Air, i7, 8Gb

I too had the hanging issue after I had postponed the restart after downloading the update. Press and held the power button to force shutdown, then switched back on. Immediatley booted to login screen. After entering password desktop loaded fine with no loss of settings. Checking update still showed 10.9.1 update ready to be applied. Clicked on update and clicked ok to restart now. System updated fine within 30 secs all now appears wel...moral of the story seems to be not to postpone update

My "softwareupdatelauncer was freezing"

- Tried installing the standalone update (didnt sove it)

- And restartet mulitple times (didn't solve it)

- But after I was playing aroung in that grey "softwareupdatelauncher" screen... I hit "Enter" and suddenly it started updating...

Thanks for every help so for,, my version is now 10.9.1 after almost 10 failed attempts.

I did play inside grey "softwareupdatelauncher". Hitting "Enter" did started the update process successfully...

Thanks, Bjarnet3, that did it for me. Lame, but glad it worked.

To reiterate, if you see the gray (grey) screen with SoftwareUpdateLauncher at the top, just hit 'enter' on the keyboard.

Cheers!

Thanks so much, bjarnet3!!! It worked for me too!!! Weird!

I was called by someone from Apple regarding this thread! I was most surprised as I had not called them. He said they have someone who monitors the forums.

He asked me to send him 2 diagnostics files - one involved a complicated 4-key command.

After I sent them I thought hold on, what if this is some very elaborate phishing attempt? His email address was at apple.com but I think you can fake that can't you? The files were about 20Mb in total.

Are any passwords revealed in those diagnostics files? Has anybody else been called after posting here?

I have not been called. I would like to be updated with this situation.

I have not been called, but never thought Apple monitored the site. This is the first I've heard of Apple responding. However, it probably was Apple, because who else would know the key combinations you mentioned. Also, why target just one person? Pardon the pun, but there's more 'phish' in the sea.

Me too! We are now three :) :~} :-]