I just bought a movie and I can only hear the audio
Hi I have just bought the movie, Elf, I can hear the audio fine but I am failing to see any of the actual video. Does anyone know how to solve this?
iOS 7.0.4
Apple Event: May 7th at 7 am PT
Hi I have just bought the movie, Elf, I can hear the audio fine but I am failing to see any of the actual video. Does anyone know how to solve this?
iOS 7.0.4
Hi NRisk,
Thanks for visiting Apple Support Communities.
If you can't see video when watching movies from iTunes for Windows, the steps in one of these articles can help:
iTunes for Windows XP: Troubleshooting video playback
http://support.apple.com/kb/TS1386
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
If troubleshooting doesn't solve it, you may also want to report the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy
I just bought a movie and I can only hear the audio