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Level 1

7 points

App store not recognising password

Help!

Since upgrading to IOS 7 and the latest version I have been unable to update my Apps via the App Store. My iTunes account works fine in iTunes for music etc but not for Apps. I have reset and restored the iPad but with no change to the situation. I live quite away from an Apple store otherwise I would have taken it in by now and I hate trying to fix these things by phone. Normally I am fixing other peoples Mac based problems but this one has me beat! Any advice welcomed.

Incidentally I can access my Apple ID/App store from all other devices including iPhone and various computers.

Thanks

iPad (3rd gen) Wi-Fi + Cellular, iOS 7.0.4

Posted on Dec 19, 2013 4:43 AM

17 replies

lizdance40

Level 4

2,424 points

Dec 19, 2013 6:45 AM in response to Claireika2

Emails are being sent to a different address.

You have to use the email and password used to purchase the apps. If you change emails, you should change the email in iTunes account. Starting a new Apple ID account causes this problem.

This is why we asked if the apps were purchased with the same Apple ID, they were not.

Claireika2 Author

Level 1

7 points

Dec 19, 2013 7:10 AM in response to lizdance40

I guess I have somehow got things in a muddle though no real idea how. I must have created, probably in a panic, a new ID a year or so ago when I nearly had my identity stolen. I can only think that I input an incorrect Date of Birth which of course I have no record of. I therefore can't access the 'rogue' I.D. which I must have used for awhile. The Apple ID name for this ID is the same as my other ID. I have only ever had the one or two email addresses. What may have happened is that I was with Mobile Me for a long time and had membership extended until just recently. I now have a me.com and an iCloud.com address. Nightmare!

Many thanks both for your help so far anyhow.

App store not recognising password