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Kara0321 Author

Level 2

194 points

Lost iCloud email address and password.. Help!

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

iPhone 4S, iOS 7

Posted on Dec 22, 2013 4:30 PM

160 replies

Oct 11, 2017 8:40 PM in response to lizzy1953

An iCloud email account is an Apple ID as I stated. It may be a separate Apple account from the Apple ID you use for iTunes, but it is an Apple ID. There is no way to set up an iCloud email account that is not an Apple ID.

You can set up other types of Mail accounts in the Apple Mail app, if that is what you mean. But if you are saying that the type of Mail account it is is an iCloud Mail account, then the email address is an Apple ID.

And again, what do you mean when you say if you are "adding that address to an Outlook account"? Where are you doing this? What steps are you taking to do this? I think we need to understand what exactly you are referring to in order to get to the bottom of the issue.

Oct 31, 2017 3:20 AM in response to Kara0321

I got a problema with my iphone. I can not unblock it because I forgot my icloud email and password. I have access to my my apple account. I have tried to insert a recovery phone number but to no avail. I would like to be helped on how I can retrieve my icloud and password to unblock the phone. Is there any way I can send the details of my apple account to apple for help??

Thank you.

Dec 13, 2017 6:53 PM in response to Kara0321

Hi dear. How r u. Hope u r fine. Dear did u got any positive solutions for ur forgotten icloud id? If yes kindly plzzz help me. I also have the problem. ******** is my contact id. I'll thankful to u for ur reply.

eddyowen

Level 1

4 points

Jan 6, 2018 2:53 PM in response to Kara0321

I bought a second hand iphone .. I rest the phone unknowingly to me that it will ask for activation code .. now I am stock there . I can not get in touch with the previous owner . he gave me the password only to the iphone.. now I dont know what to do because I need the apple id only to the phone

Jan 7, 2018 8:34 PM in response to eddyowen

Sorry, but as has been stated numerous times in this thread, unless you can contact the previous owner and have them supply the Apple ID and Password needed to remove the lock, then you are out of luck. No one can help you with this except the person who put the lock on, or someone who knows that person's Apple ID and password.

Sorry,

Eric Root

Level 10

684,627 points

Mar 16, 2017 12:34 PM in response to Lala fani

Enter your Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

Oct 27, 2017 5:56 AM in response to nuwani

See the links below:

FORGOT APPLE ID

If you forgot your Apple ID password - Apple Support

Cheers,

randers4

Level 9

63,525 points

Dec 22, 2013 5:35 PM in response to Kara0321

You can try to find your iCloud ID as explained here: http://support.apple.com/kb/HT5625. If you are able to find it, you can reset the password as explained here: http://support.apple.com/kb/PH2617.

Kara0321 Author

Level 2

194 points

Dec 23, 2013 2:30 AM in response to randers4

I had tried that already and it did not help. My issue is that I do not know my iCloud email, so I cannot find it through the Find your Apple ID. I know my Apple ID I just do not know my iCloud email account which is linked to my phone.

randers4

Level 9

63,525 points

Dec 23, 2013 11:51 AM in response to Kara0321

If you need to know your iCloud email address and you know your iCloud ID but not your password, reset the password for your iCloud ID by one of the methods explained here: http://support.apple.com/kb/HT5624. (Don't be confused the fact that this article explains how to reset the password for your Apple ID. An iCloud ID is also and Apple ID and you reset the password the same way.)

Once you reset the password you will be able sign in to manage your iCloud ID at https://appleid.apple.com/, which will show you the iCloud email address.

Bambam28

Level 1

5 points

Apr 26, 2014 4:52 AM in response to Kara0321

I have a similar problem however my iCloud account and apple account are different one I'd is iCloud I'd the other I'd is my bigpond email. No matter how many tries at the iCloud password it does not give me a chance to reset it.

Apr 26, 2014 8:40 AM in response to Kara0321

Did you ever figure it out or what did you do to fix the problem because I have the same problem as you were having.

Apr 26, 2014 8:43 AM in response to NickC4422

What problem, exactly are you having. Describe in full what your issue is, and we may be able to help you.

Apr 26, 2014 8:44 AM in response to Bambam28

You need to rewrite what your issue is. As it is written, it is not understandable.

Cheers,

Apr 26, 2014 11:53 AM in response to Kara0321

My iphone updated but factory reset, so it needs to be activated. But the email it needs is my icloud email and it is not the same as my Apple ID I use for downloading apps because I know that email and password and it does not work. I am going to an apple store tomorrow to figure it out.

Lost iCloud email address and password.. Help!