Lost iCloud email address and password.. Help!

Did you ever figure it out or what did you do to fix the problem because I have the same problem as you were having.

What problem, exactly are you having. Describe in full what your issue is, and we may be able to help you.

GB

You need to rewrite what your issue is. As it is written, it is not understandable.

Cheers,

GB

yes, the icloud email must have never switched with the new apple id. I dont know the old one.

Take a little time to read the responses on the last couple of pages on this thread. Everything that you need to do is spelled out there.

GB

Apple ID - How to find your Apple ID

Apple ID - Find

Enter your Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

That is not what people are asking. They need to enter their iCloud I'd, for backing up or the like, and they don't remember it. I have the same problem. Not one person has attempted to answer this question. They answer something else. Do anyone know the answer the the actual question asked?

I see little point now to continue this thread (which has been open for several years). The same question is repeatedly being asked: basically people want to know how to bypass activation lock. THIS IS NOT POSSIBLE and is there to protect the security of your iPad or iPhone. GB has kindly provided instructions to recover one's own Apple ID. I suggest people search the thread before posting and please stop asking the same questions again and again... thank you.

If you think that the devices may be signed into their own iCloud accounts with Find My iPhone turned on, then you are going to have to figure out what the Apple/iCloud ID that they used is.

The iCloud ID and the Apple ID should both be tied to the same account, so if you know the Apple ID, then go to www.iCloud.com on a computer and sign into the iCloud account with that Apple ID. Then click on the Find My iPhone app. See if you are able to see the two devices listed under the Find My iPhone app. If you are, then ERASE them from that Find My iPhone app. Use your Apple ID password when it asks for one. Once they are erased, REMOVE them from the Find My iPhone account on iCloud.com.

Then you can restore them and sign them back into iCloud and turn Find My iPhone back on.

Cheers,

GB

I tried to do that but it rejected the old apple id:

This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.

And this is where I get stuck in the loop:

• I cannot reset the password on my original Apple id as the email address it is connected to is defunct.
• I cannot temporarily reset my new Apple id to to the old one as apple don't allow that ("You cannot set up an Apple ID using this email address. Please try again using a different email address").
• I can't sign out of iCloud or find my iPhone as I signed in using the old Apple id which I don't have the password for and cannot reset as the email it is connected to is defunct.

I'm caught in a trap. I can't get out. Because I've got too many ids.

Please help?!

Thanks, GB. I appreciate your response. I can't answer my security questions either (I need to start writing stuff down and remembering where I've put it) so I've requested a call from the Apple people. Fingers crossed they can work some kind of magic.

PrincessLionLady.

The link I posted at the bottom of my response to you is where you can call to get them reset, so it sounds like you have done that. It is not uncommon for people to forget them after awhile BTW.... 🙂

Cheers,

GB

Hi Gail,

You seem to know what you are talking about, so I hope you can help. My problem is that I do not know my "icloud" apple id... When I have tried to restore my ipad, it is asking for an "@icloud.com" email and I don't know what that is?

I have tried to follow your instructions, but I am unsure what to change my apple id to in Step 1, because I don't know?

Your help would be so much appreciated

Many Thanks

Hi! I need to reset my iPhone 5 too. I have an icloud account and unfortunately I forgot the password.

I tried to open my email and to reset the password but I got an error message like , "email or password is incorrect.''

I don't know what to do then. Do I need t throw my phone and buy a new one? but itsssssss toooo expensive. Please help me resolved my problem. Thanks.