Level 2

194 points

Lost iCloud email address and password.. Help!

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

iPhone 4S, iOS 7

Posted on Dec 22, 2013 4:30 PM

Top-ranking reply

randers4

Level 9

63,567 points

Posted on Dec 22, 2013 5:35 PM

You can try to find your iCloud ID as explained here: http://support.apple.com/kb/HT5625. If you are able to find it, you can reset the password as explained here: http://support.apple.com/kb/PH2617.

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160 replies

Dec 7, 2014 12:10 PM in response to gail from maine

Hi Gail,

Thank you for replying....

No, they have given me the first letter of the email address which is k*****@icloud.com, but I don't recall ever setting this up. I have checked my yahoo email, and I did receive a "Welcome to icloud" email a year ago, along with terms and conditions etc... but I really can't work out what the email address should be,

Your help would be very much appreciated.

Thanks, Kobi

Clyde_20

Level 1

0 points

Dec 16, 2014 5:43 AM in response to Clyde_20

I called Apple technical support located in Malaysia and they told me that Apple ID is different from iCloud. Don't understand.

erus34io

Level 1

0 points

Mar 31, 2015 3:23 PM in response to erus34io

I should add that my icloud email is something@icloud but my apple ID's are both my hotmail email addresses

Itunes hinted that my phone is in sync with my rxxxxx@icloud.com email address

Mar 31, 2015 9:34 PM in response to erus34io

An iCloud ID is not an independent ID. It is created under an Apple ID. So, whatever Apple ID the iCloud account was set up under is the same "prefix" as that Apple ID:

Apple ID: johnnyappleseed@hotmail.com

iCloud ID: johnnyappleseed@iCloud.com

Apple ID: missmuffet@gmail.com

iCloud ID: missmuffet@iCloud.com

Cheers,

erus34io

Level 1

0 points

Apr 1, 2015 9:41 AM in response to gail from maine

My rxxxxx@icloud prefix is different to my Apple ID email address 😕

Apr 1, 2015 9:43 AM in response to erus34io

Did you purchase this device 2nd-hand? Because, again, an iCloud account is set up using an Apple ID.

Cheers,

erus34io

Level 1

0 points

Apr 1, 2015 9:52 AM in response to gail from maine

No I bought the phone new over 2 years ago. I have no idea what this rxxxxx@icloud.com could be

Apr 1, 2015 3:56 PM in response to erus34io

New from an Apple Store or Apple Authorized Reseller?

Cheers,

Apr 9, 2015 1:42 PM in response to nostrodamous

Most welcome! Glad you are all set now 🙂

sano767

Level 1

0 points

May 12, 2015 12:02 PM in response to gail from maine

OK Gail, I have an issue like most the others. My wife and I got an iphone 4 from verizon and she used it. Not too long ago we decided to give it to a friend who has issues with his iphone 5. We reset the phone and went to make sure everything was good but found it was linked to an Axxxxx@icloud.com email.

The iphone was originally linked to my itunes account which is nothing like this ID and never has been. I have tried to find the email so we can unlock it, but nothing is working. is this a case where i should just throw it away?

Thanks

Jul 27, 2015 8:12 AM in response to gail from maine

i know u have not magical power can i see my E-mail address to use in icluod ?????

mya GLEN

Level 1

0 points

Jul 27, 2015 5:00 PM in response to randers4

DID YOU EVER GET HELP

mya GLEN

Level 1

0 points

Jul 27, 2015 5:01 PM in response to Kara0321

DID YOU EVER FINE OUT HOW TO GET HELP WITH NOT HAVE A PASSWORD OR EAMIL PLZ HELP

Jul 28, 2015 7:55 AM in response to mya GLEN

Please stop typing in all caps. It is considered the equivalent of yelling.

What, specifically, are you asking about?

Jan 10, 2016 7:00 AM in response to xomajawojewskaxo

Why don't you know your Apple ID?

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Lost iCloud email address and password.. Help!